We rented a car from Locauto for one week. The process at the rental desk at the airport was quick and efficient. All the rental cars are located a short distance from the airport, and we easil... See more
Company replied
Location
Switch locationViale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was the first time we rented a car in Locauto and we had the best experience. We made the reservation online and the check in on the counter was easy and fast. We got a new Peugeot 208 which was p... See more
Company replied
The car was easy to collect and all personnel were pleasant to deal with. We returned the car in exactly the same condition so I am unsure how the company would rate if there had been any damage to th... See more
Company replied
Late Sunday night car pick up was so straightforward thanks to an excellent individual who seamlessly handled the check in and paperwork in a polite, friendly, caring and welcoming way. He even took... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy
- +39 0243020407
Unisciti a MyLocauto Friends
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best rental ever! Napoli and Fiumicino
An absolute pleasure to have rented from you because every single person that we dealt with was extremely friendly, accommodating, helpful. Your customer service was the best I've ever had with rental agencies so far in Italy, Greece, Guadeloupe...
Smooth transactions and procedures.
Will certainly rent from you again.
Booking process and changes to my drop off were easy and efficient
12 July 2026
Reply from Locauto Group - Napoli Aeroporto
Many thanks, see you soon! Erika
Good price/quality ratio
Good price/quality ratio. I would rate the score 5 star if it was not for their high excess insurance rates and costs for the excess waiver.
11 July 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for your review, Ronald. We are glad to hear that you found our price/quality ratio good. Regarding the excess and waiver options, they are designed to offer flexibility, allowing customers to choose the level of coverage that best suits their needs. While we understand your concern, these costs reflect the coverage provided and the peace of mind they offer during the rental. We hope to welcome you again in the future and improve your experience
Anna
Reply from Locauto Group - Napoli Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Napoli Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Perfect staff
12 July 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Easy check in and drop off
Easy check in and drop off; Marco very helpful
12 July 2026
Unprompted review
Reply from Locauto Group - Napoli Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
High quality new care
High quality new care, swift procedure at the start as well as at the end of rent.
12 July 2026
Reply from Locauto Group - Napoli Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
All was perfect.people and car
12 July 2026
Reply from Locauto Group - Napoli Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Comparision
It was easy. People were nice. The price was right.
Very professional.
We tried first Whiz Car Rental, and they stole our money with a ridiculous excuse and technicality...
After loosing money and two hours, we went to Locauto, and everything went perfectly well. The way should have been from the start.
Thank you Locauto!
11 July 2026
Reply from Locauto Group - Napoli Aeroporto
Many thanks, see you soon! Erika
Very helpful at car hire desk on…
Very helpful at car hire desk on arrival at the Napels International airport
29 June 2026
Reply from Locauto Group - Napoli Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Overal Rental Experience - Very Good
On arrival in Napoli, the car pound was easy to find and the transfer of the car to us was dealt with efficiently.
The car was clean and in a good contion.
A similar level of service was received on our return.
Having made our way to the airport and just passing through the boarding gate, my wife decided to phone our sons to alert them to our impeding return, only to discover that she had left her mobile in the front of the car. On our return to England, I contacted Locauto - Napoli, where staff were able to retrieve the phone and kept in safe custody, until I attened and collected it 2 days later.
Thank you Locauto - Napoli for everything.
Peter Hacker
6 July 2026
Reply from Locauto Group - Napoli Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
First time trying Locauto
First time trying Locauto. It was an easy process and all went well with picking up the car. From Napoli Airport you need to take a shuttle bus which does take you to the car rental parking lot. There you get the keys for the car. This all, after you went to the office at the airport itself for the administration.
The car itself was fine. It already had some dents, but that seems to be very likely to happen when you drive in this area. As long as it's clear that they were there already, it's fine. And with returning the car it was acknowledged that those dents where there already before as filled in on the form. Bringing the car back was at the same place as the pickup. When you are on the highway to Napoli airport it was the second exit (it does show on the signs with Car Rental).
Overall good experience. And the people at Locauto were also friendly.
9 July 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Everything was perfect
9 July 2026
Reply from Locauto Group - Napoli Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
The service was uncomplicated
The service was uncomplicated. The car was a new model VW T-roc. It was a clean car, very good to drive.
8 July 2026
Reply from Locauto Group - Napoli Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Napoli Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Very easy and friendly
30 June 2026
Reply from Locauto Group - Napoli Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.