This was our second time using Locauto, first in Lecce. The initial booking process was clear and very easy to follow. Rental administration and checking in / checking out were very efficient. Our car... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This was our second time using Locauto, first in Lecce. The initial booking process was clear and very easy to follow. Rental administration and checking in / checking out were very efficient. Our car... See more
Company replied
EXPERIENCE WAS GOOD ALL ROUND WITH THE EXCEPTION THAT THE VECHICLE WAS LATE ON PICK-UP. ALSO, WE WERE MADE TO SIGN THE CONTRACT BEFORE SEEING THE CAR WHEN IT ARRIVED NOT GIVING US ENOUGH TIME TO CJECK... See more
Company replied
Excellent service on pick up and return. Car (Peugeot 208) in new condition & perfect for our trip around Puglia Thankyou
Company replied
Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Loca... See more
Company replied
Presso l'ufficio Locauto Rent di Viale del Risorgimento, 10 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Viale del Risorgimento 10, 73100, Lecce, Puglia, Italy

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Locauto Group - Lecce
Excellent service on pick up and return.
Car (Peugeot 208) in new condition & perfect for our trip around Puglia
Thankyou

Reply from Locauto Group - Lecce
Very efficient and friendly service. Great car.

Reply from Locauto Group - Lecce
It was quick and efficient. No hassle. You just need to remember to bring everything they ask for. Our agent, I think Danielle? He was super nice!

Reply from Locauto Group - Lecce
Renting the car online was very easy. The staff was highly professional and quick to handle the paperwork. The car was new and very well-maintained. Pick-up was easy and drop-off was fast. I will definitely use their services again whenever I visit Italy.

Reply from Locauto Group - Lecce
Reliable, efficient, cheap. I always trust Locauto for rental during my holidays. Pick up and drop off were extremely smooth, with no queues!

Reply from Locauto Group - Lecce
This was our second time using Locauto, first in Lecce. The initial booking process was clear and very easy to follow. Rental administration and checking in / checking out were very efficient. Our car was very well presented. We were very appreciative of Daniel’s offer to call a taxi when we returned the car.

Reply from Locauto Group - Lecce
We dropped our car in Lecce a day earlier than planned . We just wanted to enjoy Lecce without a car at that point ! When we got to the Lecce office Daniel was so helpful with us and helped us /advised us to fill up the tank more or we’d get a penalty which we didn’t of course want ! So back out we went to fill up with the help of Daniel and his friend at the gas station ( it was not easy with our credit card at the gas station ) . We got it done and Daniel was so kind to us . Thank you for being so nice to us Americans in your country

Reply from Locauto Group - Lecce
EXPERIENCE WAS GOOD ALL ROUND WITH THE EXCEPTION THAT THE VECHICLE WAS LATE ON PICK-UP. ALSO, WE WERE MADE TO SIGN THE CONTRACT BEFORE SEEING THE CAR WHEN IT ARRIVED NOT GIVING US ENOUGH TIME TO CJECK THE CAR WHICH WAS NOT AS EXPECTED. WE RECEIVED A NISSAN E-POWER X TRAIL INSTEAD OF SKODA ESTATE. ALSO, NO INSTRUCTIONS WERE PROVIDED REGARDING BASICS - START/STOP, AND AUTO SHIFT POR INSTRUMENT PANELS.

Reply from Locauto Group - Lecce
Great experience with the car rental! The staff was very patient, open, and took the time to clearly answer all my questions and explain everything in detail.

Reply from Locauto Group - Lecce
The representative from Lecce was a very kind to upgrade us to a new car for free. Everything else was great as well and we would recommend and use it again.

Reply from Locauto Group - Lecce
Daniel made our car rental experience absolutely outstanding. He was incredibly friendly, professional, and efficient from the moment we arrived. The whole process was quick and hassle-free, and he even surprised us with a complimentary car upgrade, which made our trip even better.
Excellent customer service like this is hard to find. Daniel was welcoming, explained everything clearly, and made us feel valued as customers. The company is doing a great job by having staff who genuinely care about providing a smooth and enjoyable experience. I would definitely rent from them again and highly recommend them to anyone looking for a reliable and stress-free car rental experience. there were no hidden fees or unexpected charges!

Reply from Locauto Group - Lecce
Helpful and friendly staff,and a clean, well-maintained car. Drop-off was easy and quick.

Reply from Locauto Group - Lecce
Staff was very professional and Services was very good!

Reply from Locauto Group - Lecce
Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Locauto . Any pre existing scratches on car clearly noted at collection point & absolutely no issues on drop off . Would use again .

Reply from Locauto Group - Lecce
All steps, from booking the car until returning it back wenr very smoothly. The car was great (we were upgraded, thank you) and relaible.
The only thing: returning the car at Bari Centrale was a bit challenging: the car park very full, and finding the key box for returning the key was by far not easy (just mentioning that the box is in the "office" doesn't sya what office - it is located in the room for ticket payment!). But everything else was perfect ...

Reply from Locauto Group - Lecce
Very friendly, efficient and professional. Great service I strongly recommend.

Reply from Locauto Group - Lecce

Reply from Locauto Group - Lecce

Reply from Locauto Group - Lecce
However we received a different car from the one I asked and paid for, two days later we could changed it without any problem, though. Nice people at Lecce and Bari branches. Thank you!!

Reply from Locauto Group - Lecce
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.