Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more
Company replied

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Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more
Company replied
Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more
Company replied
Well - they successfully upsold me to a better automatic car - which was new and fantastic- I didn’t regret it for a minute. They were polite and reasonable. However, when I once tried to chan... See more
I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more
Company replied
Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

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It was the inly company which was offering a car from Carania airportct Milazzo.The checking was easy and the return without proble.

Reply from Locauto Group - Catania Aeroporto
Alessio was great. Very easy process a wonderful service.

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
They were quick, honest and did not try to oversell the 'extras' you could have with your rental.

Reply from Locauto Group - Catania Aeroporto
Thorough review getting the car and at return of the car.

Reply from Locauto Group - Catania Aeroporto
Well - they successfully upsold me to a better automatic car - which was new and fantastic- I didn’t regret it for a minute.
They were polite and reasonable. However, when I once tried to change my reservation by adding just a few days, the slapped on an unnecessary fee. I cancelled that reservation and started over - while the duly refunded the amount paid. I didn’t the bureaucracy/policy angle at all.
Overall I recommend them. Rental return was seamless.
Renting the car was very easy. The car was great, an Audi A3. Alessio reviewed the car at return and was friendly and efficient.

Reply from Locauto Group - Catania Aeroporto
Alessio was fantastic, very easy rental, great service

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
Alessio je help us with the google car play fantastic help thank you so much

Reply from Locauto Group - Catania Aeroporto
Clean and well kept cars, the staff is very friendly and speaks english. If you rent online, for picking up the car you first need to go to the office in the airport and they will guide you from there to the car.
The only problem we had was when we gave the car back, it was pretty tricky to find the right parking lot. More signs in the airport parking lot would help

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
Alessio, thank you so much for the service and we are happy with Locauto - they had a car in comparison with other rental providers and a car was in a very good condition, new.

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto

Reply from Locauto Group - Catania Aeroporto
Great customer experience at the counter, no issue with pick up and drop off the car. Everything was seamless and fantastic, I strongly recommend.

Reply from Locauto Group - Catania Aeroporto
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