Good experience with Locauto. What went well : - Pick up was reasonably fast - The car was brand new and clean What could be better : - They push REALLY hard for options and assurances. Like 1... See more
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Everything went smooth, car was clean and worked well. Big plus is that lockaouto didn't need deposit or credit card (just debit). Emanuel was helpful and had a positive attitude which boosted our... See more
Company replied
The pick-up process directly at Catania Airport was relatively quick. They’re not interested in the full insurance you buy through Booking, so if you want full coverage with no excess, you have to t... See more
Company replied
The experience was great, mainly upon our arrival. Our British Airways flight was really delayed, and we arrived at Catania after midnight. Hopefully, the staff is still there to help us to get a car... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy
- +39 0243020405
Unisciti a MyLocauto Friends
4.7
Excellent
16K reviews
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Reply from Locauto Group - Catania Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Catania Aeroporto
Many thanks, see you soon! Erika
Reply from Locauto Group - Catania Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
The young lady at the front desk wasn’t…
The young lady at the front desk wasn’t nice. She was nervous and unpleasant. We felt she didn’t want to help us. There was some problems ant misunderstood and she didn’t want to help us.
21 July 2026
evrything was fine for us
evrything was fine for us, the car was ok, the person who deliver the car and the quality of the car and the price, except the reception in the airport, who was very unfreindly.
10 July 2026
Reply from Locauto Group - Catania Aeroporto
Dear Abtin,thank you for shating your experience.
We are glad that you enjoyed our service and we have taken note of your feedback to improve our customer service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
Alessio IS the best!
24 July 2026
Unprompted review
Reply from Locauto Group - Catania Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Alessio was very helpfull and quit…
Alessio was very helpfull and quit efficient
Thank you
24 July 2026
Unprompted review
Reply from Locauto Group - Catania Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
It was a very good experience with…
It was a very good experience with renting a car. Everything did well. Thsnks to Alessio
24 July 2026
Unprompted review
Reply from Locauto Group - Catania Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
We had a good experience
We had a good experience. We got the car quickly; it was a recent, clean car. At the check-in desk, we were offered extra insurance, but there was no pressure to take it. Upon return, they discovered a small scratch on one of the wheels, and we were charged for it (€200). Fair enough, I suppose. We took a Worry-free insurance, and they payed us the 200 € without problems.
All in all, we remain satisfied with the service.
24 May 2026
Reply from Locauto Group - Catania Aeroporto
Dear Wilfried,thank you for sharing your experience.
We are glad that you enjoyed our service and our fair procedures.
We hope to welcome you back and earn a 5-star rating next time.
Chiara
Good experience with Locauto.
Good experience with Locauto.
What went well :
- Pick up was reasonably fast
- The car was brand new and clean
What could be better :
- They push REALLY hard for options and assurances. Like 10 minutes of saying NO to additional costs. Don't let them fool you with the road assistance
- The return to the parking lot, what a nightmare. Don't expect road signs. Indicate Hertz in the GPS, and locauto is next to it...
24 July 2026
Reply from Locauto Group - Catania Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
WARNING: Be Cautious with Locauto.
Update: I just received an email from Locauto saying they found damage to the car and were charging me an extra $220 plus a $70 fee. They provided no explanation or proof. And my attempts to contact them by email and chat go nowhere. Their customer service sent me a link that comes up as 404 Not Found.
The car was not damaged at all and returned in great condition. I rent about 30 cars a year (with National and Hertz) this is a shakedown/scam). Additionally I did pay for extra damage insurance but they are still saying they are charging me the extra $290. Total B.S. Scammer. Do not recommend.
My origional review:
Overall everything worked out ok. But I did have 3 reoccurring problems with the car (oil change light was one, cabin air filter light was on and the tire pressure monitoring system was failing and sending me tire pressure warning lights.) When I emailed Locauto for help it took 6 days for you to respond. So having better/faster customer communication would have been an improvement. But the car did work fine. Just had to put up with all the warning lights which was a bit disconcerting.
23 July 2026
Reply from Locauto Group - Catania Aeroporto
Dear Jason,thank you for sharing your feedback.
We apologize for the condition of the vehicle, which did not reflect our quality standards.
We will share your feedback with the relevant department to improve our vehicle inspection procedures and our customer support.
We look forward to welcoming you back in the future for a much smoother experience.
Chiara
everything was good except that there…
everything was good except that there was no option to not get insurance!
22 July 2026
Reply from Locauto Group - Catania Aeroporto
Hello Khokho, thank you for sharing your experience in Catania with Locauto!
We hope to welcome you again!
Anna
Nice. No agro in upselling. Easy collection and drop off
Easy collection and drop off. No aggressive upselling (paramount to a good service)
11 July 2026
Reply from Locauto Group - Catania Aeroporto
Thank you Ros for this great feedback! We are pleased to hear that our staff in Catania did a good job and provided an outstanding customer experience!
We hope to welcome you again!
Sara
Everything.
22 July 2026
Reply from Locauto Group - Catania Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Extremely friendly service.
New cars, no deposit, short wait time for the vehicle. Extremely friendly service. Highly recommended :)
14 July 2026
Reply from Locauto Group - Catania Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Catania Aeroporto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Third time we rend with them
Third time we rend with them, third time it s perfect. Thank you!
21 July 2026
Reply from Locauto Group - Catania Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Alessio and Marco really helped us when…
Alessio and Marco really helped us when we arrived and when we picked up the car. Great service! Thank you!
21 July 2026
Unprompted review
Reply from Locauto Group - Catania Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Very expensive
Very expensive, with expensive guarantees (much more than the rental cost itself) that I didn't ask for
14 July 2026
Reply from Locauto Group - Catania Aeroporto
Dear Philip,thank you for sharing your feedback.
We apologize if the service did not meet your expectations.
Please note that our rates are dynamic and fluctuate based on seasonal demand and vehicle availability.
Regarding the additional options and guarantees, we always ensure that all costs, coverage options, and final pricing are thoroughly reviewed and agreed upon before the contract is signed.
We hope you will give us another opportunity to provide you with a better experience.
Elisa
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