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Locauto Group - Catania Aeroporto Reviews 

16,565
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more

Company replied

Rated 5 out of 5 stars

Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more

Company replied

Rated 4 out of 5 stars

Well - they successfully upsold me to a better automatic car - which was new and fantastic- I didn’t regret it for a minute. They were polite and reasonable. However, when I once tried to chan... See more

Rated 5 out of 5 stars

I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(16,565)

59,910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was the inly company which was…

It was the inly company which was offering a car from Carania airportct Milazzo.The checking was easy and the return without proble.

5 September 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Alessio was great

Alessio was great. Very easy process a wonderful service.

12 September 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Perfect staff

Perfect staff, booking process and service

12 September 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Good experience

Good experience. No problem with a return, though expensive.

4 September 2026
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Reply from Locauto Group - Catania Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Great Experience

They were quick, honest and did not try to oversell the 'extras' you could have with your rental.

10 September 2026
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Reply from Locauto Group - Catania Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Thorough review getting the car and at…

Thorough review getting the car and at return of the car.

4 September 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Well ….

Well - they successfully upsold me to a better automatic car - which was new and fantastic- I didn’t regret it for a minute.

They were polite and reasonable. However, when I once tried to change my reservation by adding just a few days, the slapped on an unnecessary fee. I cancelled that reservation and started over - while the duly refunded the amount paid. I didn’t the bureaucracy/policy angle at all.

Overall I recommend them. Rental return was seamless.

11 September 2026
Rated 5 out of 5 stars

Renting the car was very easy

Renting the car was very easy. The car was great, an Audi A3. Alessio reviewed the car at return and was friendly and efficient.

10 September 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Alessio was fantastic

Alessio was fantastic, very easy rental, great service

10 September 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Super

Super. Fast. Great and very friendly service.

10 September 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 4 out of 5 stars

All easy

All easy, excellent service, professional and kind staff and new car

2 September 2026
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Reply from Locauto Group - Catania Aeroporto

Dear Naiem,thank you so much for your wonderful review! We are thrilled to hear that you found the process easy and enjoyed our excellent service. Our team always strives to be professional and kind, and we are so glad you appreciated the new car. We look forward to welcoming you back for your next rental!

Elisa

Rated 5 out of 5 stars

Clean and well kept cars

Clean and well kept cars, the staff is very friendly and speaks english. If you rent online, for picking up the car you first need to go to the office in the airport and they will guide you from there to the car.
The only problem we had was when we gave the car back, it was pretty tricky to find the right parking lot. More signs in the airport parking lot would help

9 September 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Clear communication

Clear communication. No hassle and smart check in facility.

9 September 2026
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Reply from Locauto Group - Catania Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Alessio

Alessio - easy and straightforward

9 September 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Alessio

Alessio, thank you so much for the service and we are happy with Locauto - they had a car in comparison with other rental providers and a car was in a very good condition, new.

9 September 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

SUPER

Very well maintained car

1 September 2026
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Reply from Locauto Group - Catania Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

No worries

A great experience, excellent service, and no worries at all.

8 September 2026
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Reply from Locauto Group - Catania Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

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