Locate a Locum Reviews 

The Booking platform is good.
I have visibility of shifts and locations.
Booking shifts are easy once all your qualifications are uploaded and approved.

Locate a Locum is entirely for the benefit of the employer. If I cancel a shift, get a strike
3 strikes and the account is suspended for 6 months. If they cancel, no penalty. theyv created a bidding war, which keeps the rate very low. Pharmacists are accepting low rates in fear of losing the booking. Breaks are forced on us at times that suit them, not us. Oh yes, and you have to be accredited for literally everything before your account is approved.

My account was put on hold without telling me. It took 5 days to find out why. I uploaded the required documents and had to wait 2 days for them to be approved. Now despite my account being approved I still can't book any shifts. I requested about 15 days work from end of September to October. They are all still waiting for confirmation. They wait until the afternoon before the requested shifts before declining my application. I messaged asking why this is happening but no response

Works very professionally for the professional.

Completely transparent, efficient, easy-to-use App (once everything or uploaded of course) fast payments and instant bookings. Therefore, no ambiguity or stress involved which was the case pre-Locate a Locum. Everything is always all above board.

Thank you for being there. Takes away so much of the hassle and worry of bookings.

Would recommend to any pharmacist.

Aiden was a fantastic help resolving an issue today, and did so quickly and efficiently

Moved to Northern Ireland with my 2 childrenin may - locum work looking plentiful with a promise of a 2 weeks turn around - 5 weeks later my DBS come through let’s get started missed out on a few weeks of work (300/£day) but couldn’t be helped .

WRONG - after paying for a DBS check I was advised incorrectly and actually need a NI POLiCE for which I’ve paid again and it’s now almost August - with no signs of completion - almost 3 months where I should of been earning - fortunately I’ve managed to find a few days here and there to cover my mortgage - but yeah poor customer service and it seems they aren’t bothered that they’ve left us out of pocket .
Unfortunately will have to persist with them it seems but don’t assume they know what they are doing and fact check any correspondence with them .

Booking is usually quite simple especially with companies that confirm straight away on odd occasion the app can be a bit glitchy

Ryan was amazing. Very well polite prompt reply

One week later and still haven’t bothered to review my documents to book shift. Apparently their compliance team doesn’t have a phone line (yes, no phone in 2025) but why did I expect anything less. Would be insane to rely on them for work.

Stopped letting me apply to shifts and have been getting no replies at all about why. Very slow service

Yasmin was great. Prompt replies and very helpful. Resolved my issues.

Immediate response to my shift request and booking confirmed

Ryan was absolutely brilliant, directing me clearly on how to reactivate my account and responding to my queries within minutes. Very happy.

Ryan has been so helpful in getting me set up on the platform! There were a couple of issues with my account, and Ryan kept open a conversation chain over a few days to directly help me rectify the solution. Thanks!

I had some trouble booking shifts and the Locate a Locum team were super helpful and Ryan managed to get the problem solved very promptly.

Excellent booking system at Locate a Locum. Very easy to use and you have a choice of where you want to work.

I used to work with locate a locate a locum in 2023 where the app worked pretty seamlessly. I've tried to sign back up again and it's been hell. Their customer service team refused to respond to me about why I cannot book shifts. I have no moved on to Clarity Locums who have the same shifts available. Seems like this company has been on a downward spiral. I've messaged them nearly everyday for over a week and they haven't given me an answer so I'm effectively blocked from getting any shifts.

I stuck in steps and sent several messages for help, no reply!

Staff were lovely! Very helpful