Very helpful assistance without being pushy. Large showroom and was given plenty of time to browse and try various sofas. When help was needed the guidance was very helpful.
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See what reviewers are saying
Great experience in store. Everything we had seen online was there to view. Very helpful staff.i would give a higher rating, but until my items arrive as stated I cannot.
Company replied
I visited Loaf in Wilmslow twice today and was made to feel very welcome and free to browse without any pushy hard sell. Gail was super helpful with sofa and fabric choices and I was pleased to place... See more
Company replied
I visited the Redbrick store initially & the Wilmslow store 3 times! Staff across both stores were very welcoming & really helpful. On all occasions they were never pushy & left you to browse in your... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.6
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young men in the Winslow
The young men in the Winslow
store were brilliant
Thank you can’t wait for sofa and footstool to arrive
20 March 2026
Reply from Loaf - Wilmslow
Hi Jean,
Thank you for your review.
We’re so pleased to hear the team in our Winslow store made such a positive impression I’ll be sure to pass along your feedback.
We hope you love sofa and footstool as soon as they arrive.
Warm regards
Cynthia
Reply from Loaf - Wilmslow
Hey Denise,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear you had a great experience at our Wilmslow shack. Please be assured this has been passed on to the relevant teams.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
Terrible Experience.
We had a really disappointing experience buying a sofa from their Wilslow store. We were let down time after time and their telephone team were dreadful. We will not be shopping with them and strongly recommend you don't either.
18 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Tim,
Thank you for your review.
I’m very sorry to hear about your disappointing experience with your sofa purchase from our Wilmslow store. This certainly isn’t the level of service we aim to provide, and I’m sorry you felt let down both in store and when speaking with our telephone team.
We've now requested more information from you via Trustpilot to enable look into this further for you.
Warm regards,
Cynthia
Smithy sofa
Love the Smithy sofa, very comfortable and stylish, feels well made. Excellent customer service from start to finish.
15 February 2026
Reply from Loaf - Wilmslow
Hi Clare,
Thank you for your review.
It’s wonderful to hear you’re loving your Smithy sofa and that it feels both comfortable and well made. I’m also so pleased our team looked after you from start to finish.
Warm regards,
Cynthia
Brilliant sofas
Waited to make this review had the sofas for 9-10 months and they are great and still look brand new. Super comfy and built to last. The staff are helpful and friendly in store as well
19 April 2025
Reply from Loaf - Wilmslow
Hi Mr Molyneux,
Thank you for your review.
It’s fantastic to hear that after 9–10 months your sofas are still looking brand new and feeling super comfy. That’s exactly what we hope for. I’m also glad our in-store team made a great impression.
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi James,
Thank you for your review.
it's wonderful to hear you had a great experience with us, we really appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi Mr Kilpatrick,
Thank you for your review.
It’s wonderful to hear you found us helpful and are pleased with the quality of your furniture. Your feedback means a lot
Keep Loafing!!
Warm regards,
Cynthia
Staff were super friendly & helpful
Staff were super friendly & helpful. They guided us & helped with a query we had on an existing sofa. They were super knowledgeable.
13 February 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Sammi,
Thank you so much for your lovely review.
We’re delighted to hear the team were friendly, knowledgeable, and able to help with your sofa query. It’s great to know you felt well looked after that’s exactly the experience we aim to provide.
We really appreciate you sharing your feedback, Keep Loafing!!
Warm regards,
Cynthia
Visted the Wilmslow Loaf Showroom where…
Visted the Wilmslow Loaf Showroom where the lovely ladies there couldn’t have been more helpful and informative!!
Simply cannot wait for my Monroe bed in Clever Velvet to arrive now 😊!!
1 February 2026
Reply from Loaf - Wilmslow
Hi Lucy,
Thank you for your lovely review.
We’re so pleased to hear you had such a positive visit to our Wilmslow showroom and that the team made you feel well looked after.
We hope you’re excited about your Monroe bed it's definitely a beautiful choice
Keep Loafing!!
Warm regards,
Cynthia
Lovely helpful staff
7 February 2026
Reply from Loaf - Wilmslow
Hi JanL
Thank you for your review
We’re so pleased to hear our team made your experience a positive one. We’ll be sure to share your feedback with them.
Thanks again for shopping with Loaf!
Warm regards
I visited your Wilmslow shack on 3…
I visited your Wilmslow shack on 3 occasions and was greeted at the door with a warm friendly face. We were then just left to browse with no one bothering us ( which I love). The staff were always on hand to answer any questions but then left you alone to browse. The first time I went with my daughter and we were in just over 2 hours.
I eventually ordered my Smithy corner sofa on the third visit, this was quick and easy again with friendly staff.
Would definitely recommend this store.
Can't wait for my sofa.
30 January 2026
Reply from Loaf - Wilmslow
Hi Deborah,
Thank you so much for your lovely review.
It’s wonderful to hear how welcoming the Wilmslow team were and that you enjoyed browsing at your own pace over several visits We’re delighted the ordering process was just as easy and friendly.
We can’t wait for you to receive your new sofa. Keep loafing!!
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi D.E,
Thank you for your lovely feedback.
I’m really pleased to hear you found the team helpful and informative we truly appreciate you taking the time to share this.
Warm regards,
Cynthia
Choi was amazing extremely helpful and…
Choi was amazing extremely helpful and friendly going out of her way to help us find what we were looking for.
30 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Matt,
Thank you for your review.
We're pleased to hear Choi was extremely helpful and friendly, and went out of her way to help you find exactly what you were looking for.
Warm regards,
Cynthia
Excellent service
Benjamin was extremely helpful, very knowledgeable about the products as well.
1 February 2026
Reply from Loaf - Wilmslow
Hi Bethan,
Thank you for your review.
We're delighted to hear Benjamin was so helpful and knowledgeable, and that he was able to make your visit such a positive one.
We really appreciate you taking the time to share your experience.
Warm regards,
Cynthia
Excellent customer service
Excellent customer service, the staff were very knowledgeable & friendly
31 January 2026
Reply from Loaf - Wilmslow
Hi Jo,
Thank you so much for your lovely feedback!
I’m delighted to hear you found our team knowledgeable and friendly. Providing helpful, welcoming service is always our goal. I really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm regards,
Manny.
Reply from Loaf - Wilmslow
Hi Malcolm,
Thank you for your kind feedback.
I’m delighted to hear that you found our advice helpful. Our team always aims to provide clear, thoughtful guidance and I truly appreciate you taking the time to share your experience.
Hope to hear from you soon!
Warm regards,
Manny.
update
we have now heard from both loaf and castelon .THe former has offerd to investigate further. The latter have put forward a proposal which we are currently considering.
27 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi David,
Thank you for taking the time to share your review .
I’m very sorry to hear about the ongoing issues with your sofa and the frustration caused by the lengthy delays with both the assessment and follow-up, I completely understand how disappointing this must be.
Someone from the team will reach out to you shortly to get this sorted for you.
Warm regards,
Cynthia
The customer service
23 January 2026
Reply from Loaf - Wilmslow
Hi John,
Thank you so much for your kind words.
Our customer service team will be thrilled to hear, their hard work is much appreciated.
We take pride and care to deliver a premium service.
Hope to hear from you soon!
Warm regards,
Manny.
Great experience in store!
We went into the Wilmslow shop twice and the staff were friendly and helpful, when you wanted them to be. No hard sales but they knew their stuff when you asked and were within reach when you needed without following you round!
We ordered online after to make sure we were super happy with our choices. Webpage was a bit temperamental with looking at different colour fabrics which was frustrating and would be the only issue I had with it.
So excited to get our items now!
23 January 2026
Reply from Loaf - Wilmslow
Hi Ruth,
Thank you so much for sharing your experience! We’re really glad to hear you enjoyed visiting the Wilmslow shop and that the team struck the right balance, knowledgeable when asked and no hard sell. That’s exactly what we aim for.
Thanks as well for flagging the issue with the fabric colours online, we’re sorry that was frustrating and really appreciate you letting us know. We’ll be sure to pass that feedback on to the right team.
We’re so excited for you to receive your items and hope you love them when they arrive!
Kind Regards,
Paris
Friendly and helpful staff in store…
Friendly and helpful staff in store made ordering my new sofas effortless.
22 January 2026
Reply from Loaf - Wilmslow
Hi Linda,
Thanks so much for the kind words! We’re thrilled our in-store team made ordering your new sofas easy and enjoyable. We hope you love them when they arrive.
Kind Regards,
Paris
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