Not a great customer experience in your Edinburgh Straiton store unfortunately. Unable to finance couch to our new address that we were due to move into in a few weeks. Found customer assistant quite... See more
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
The staff (two Alans at Edinburgh branch) were so helpful . Nothing was a problem to bring different styles of chairs together for us to compare and try! Also they have an extensive range of fabrics... See more
Company replied
Super helpful and friendly people. A lovely vibe met us from the moment we entered the showroom. The fact that they loved dogs too made our shopping experience with our pooches all the more enjoyable... See more
Company replied
Looking for a sofa and didn’t want high pressure sales talk. Eventually went to Loaf in Edinburgh and were blown away by the customer service - so much better than anywhere else. Settled on our choice... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Great place
Excellent staff, very helpful. Spacious showroom with many lovely things!!
3 February 2026
Reply from Loaf - Edinburgh
Hi Tiff,
Thank you so much for your wonderful review!
I’m delighted to hear that our team was helpful and that you enjoyed exploring our spacious Shack. We take pride in offering a wide variety of beautiful items and it’s always great to know our customers notice.
We look forward to welcoming you back soon for another visit and helping you find even more things you’ll love!
Warm regards,
Manny.
Male member of staff was friendly and…
Male member of staff was friendly and encouraging about my purchase .. assured me if I needed to return it .. it wouldn’t be problematic .
1 February 2026
Reply from Loaf - Edinburgh
Hi Merlyn,
Thank you for your review.
I’m pleased to hear the team member was so friendly and reassuring, and made you feel confident about your purchase.
Warm regards,
Cynthia
New sofa
The store and the staff are great. Very relaxed experience. Did not feel pressured or rushed to make a decision.
Overall a very enjoyable experience.
1 February 2026
Reply from Loaf - Edinburgh
Hi Trisha,
Thank you for your review.
We're delighted to hear you enjoyed such a relaxed and pressure-free experience in store, and that the team helped make choosing your new sofa so enjoyable.
Warm regards,
Cynthia
Staff are always friendly and welcoming…
Staff are always friendly and welcoming and conduct themselves in a professional manner. The store is bright and spacious and well signed, is easy to get to and there's plenty of free parking outside the door. The furniture has that " designer" look, is comfortable to sit in, and is hand made.
1 February 2026
Reply from Loaf - Edinburgh
Hi Michael,
Thank you so much for your wonderful feedback!
It’s always great to hear that our team made you feel welcome and that you enjoyed our Shack environment.
It’s fantastic to know that you appreciate the combination of style, comfort and craftsmanship in our furniture. We take great pride in offering pieces that are both beautiful and handmade.
Your kind words mean a lot and we hope to see you back at the Shack again soon!
Warm regards,
Manny.
Reply from Loaf - Edinburgh
Hi Jim,
Thank you so much for taking the time to leave such a lovely review. I’m delighted to hear that you experienced great service and found our team attentive and knowledgeable. That’s exactly the level of care we aim to provide every customer.
I’ll be sure to share your feedback with the team, as they’ll be thrilled to know their efforts made a difference. If you need any further help, whether it’s advice, updates, or aftercare, we’re always happy to assist.
Warm regards,
Manny.
Going to the Loaf store was the best…
Going to the Loaf store was the best option to try all their furniture in display and really choose the best option for myself, the staff was attentive but not crawdy, definitely gave us space to try all the sofas and chairs and answer all our questions later. Super friendly and determined to help, the in store feel of buying furniture is unbeatable.
1 February 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Daniela,
Thank you for your review.
It’s wonderful to hear the team gave you the space to try everything while being attentive and friendly, and that the in-store experience helped you find the perfect pieces.
Warm regards,
Cynthia
Staff that gave you the space to look…
Staff that gave you the space to look about without feeling pressured. Knowledgable staff.
31 January 2026
Reply from Loaf - Edinburgh
Hi there,
Thank you for your review.
It’s great to hear you appreciated the space to look around at your own pace, along with the team’s knowledge and support when choosing from our wide range of colours and fabrics.
I’m glad the swatches and in-store displays helped make that tricky decision a little easier.
Warm regards,
Cynthia
Excellent guidance and service which…
Excellent guidance and service which made this a straightforward and honest discussion at Edinburgh Straiton, thank you!
31 January 2026
Reply from Loaf - Edinburgh
Hi Mel,
Thank you for your review.
We're delighted to hear you received such excellent guidance at our Edinburgh store, and that the experience felt straightforward and honest throughout.
We really appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
Gorgeous couch! 🛋️
The team at the shack made the buying experience very enjoyable by being friendly (but not overbearing) and offering complimentary munchies such as Tunnocks teacakes and bottled water! Being able to take fabric swatches home along with a tape measure was helpful too.
The sofa arrived far earlier than anticipated (I ordered mid December and got it before the end of January) and I am delighted with my purchase! The delivery guys were very helpful and set it up without a fuss.
If you’re looking for a well made, super comfy couch, I highly recommend Loaf!
18 December 2025
Reply from Loaf - Edinburgh
Hi Heather,
Thank you for your review.
We're delighted to hear to hear how much you enjoyed your in-store experience from the relaxed service to the fabric swatches and refreshments and that your sofa arriving sooner than expected.
We’re delighted you’re so happy with your purchase. Keep Loafing
Warm regards,
Cynthia
Lesley and Sharon were brilliant
Lesley and Sharon were brilliant. They were super helpful in giving us the info we needed on sizing/fabric/colours and also their recommendations for what they think works best in a space. Couldn’t recommend more.
29 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Melissa,
Thank you for your review.
We're glad to hear that Lesley and Sharon were so helpful with sizing, fabrics and colours, and that their recommendations made the process easier.
Warm regards,
Cynthia
Sam and Wendy were very helpful so we…
Sam and Wendy were very helpful so we bought 2 new sofas.
Thanks Sam and Wendy
23 January 2026
Reply from Loaf - Edinburgh
Hi Peter,
Thank you so much for your feedback!
I‘m delighted to hear that Sam and Wendy were so helpful and that you found the perfect fit with your two new sofas. I’ll be sure to pass along your kind words to them, they’ll really appreciate it.
Enjoy your new sofas and please don’t hesitate to reach out if we can help with anything else!
Warm regards,
Manny.
From dealing with Wendy at the…
From dealing with Wendy at the Edinburgh Loaf showroom to dealing with Hamz in AfterSales, it was a fantastic process. Helpful, well informed and thorough.
16 January 2026
Reply from Loaf - Edinburgh
Hi Jane,
Thank you so much for sharing your feedback. We’re delighted to hear that you had such a fantastic experience, from Wendy in our Edinburgh showroom through to Hamz in aftersales. It’s great to know the team were helpful, well informed, and thorough, we’ll be sure to pass on your kind words.
Kind Regards,
Paris
Relaxed atmosphere
We had visited the store twice before as well as your Battersea store. We knew what we wanted. Alisha sussed this quickly and gave us space. No hard sell but useful information imparted. Made the process enjoyable.
22 January 2026
Reply from Loaf - Edinburgh
Hi Ron,
Thank you so much for taking the time to share this feedback.
I’m delighted to hear that your visits helped you feel confident in what you wanted and that Alisha was able to support you in such a relaxed and informative way. We’re especially pleased that you appreciated the no pressure approach and found the process enjoyable.
I’ll be sure to pass your kind words on to Alisha and the Battersea team, they’ll be thrilled to hear them.
Warm regards,
Manny.
Excellent service
Excellent service
All of the staff were extremely friendly, humorous and helpful, particularly given the attention they gave our dog (who was with us)! They clearly knew the products and were focused on helping us find just the right product to meet our needs.
It was a little disappointing that the attitude towards us dropped significantly as soon as we'd concluded our purchase, but not such that it impacted greatly on the experience.
24 January 2026
Reply from Loaf - Edinburgh
Hi Malcolm,
Thank you for taking the time to share your feedback.
We’re really pleased to hear you felt so well looked after during your visit, especially that our team (and your dog!) felt welcome, and that we were able to help you find the right product for your needs. That said, we’re genuinely sorry to hear that the experience felt less warm after your purchase was completed. That’s not the level of service we aim to provide, and we appreciate you flagging it.
Your comments have been shared with the team so we can learn from them, and we hope to have the chance to welcome you back for an even better experience in the future.
Warmest Regards,
Paris
I have been into the shop approx 6…
I have been into the shop approx 6 times with my family and on my own to choose the right sofa. All of the staff have been incredible. They remembered me each time and each one went out of their way to inform me about the products. An exceptional shop with exceptional staff. I will return and return. Thank you so much
26 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi David,
Thank you so much for this wonderful feedback.
We’re genuinely delighted to hear about your experiences in the shop, it means a lot to know our team made you feel remembered and supported across multiple visits. Helping customers take the time they need to choose the right sofa is exactly what we aim for, and your kind words will be shared with the whole team.
We truly appreciate your support and look forward to welcoming you back again (and again!).
Warmest Regards,
Paris
Quick delivery
Quick delivery, excellent quality furniture. Very helpful staff when visiting shop
16 January 2026
Reply from Loaf - Edinburgh
Hi Julie,
Thank you for your review,
We delighted to hear that your delivery was quick and your love the quality of your item.
Keep loafing!!.
Warm regards
Cynthia
Great staff with lots patience while we…
Great staff with lots patience while we went back and forth trying to make our decision. Definitely recommend.
18 January 2026
Reply from Loaf - Edinburgh
Hi Chris,
Thank you for your review.
It’s lovely to hear the team were patient and supportive while you made your decision.
Warm regards,
Cynthia
The staff were fantastic over a number…
The staff were fantastic over a number of visits they helped us understand the different choices and weren’t pushy at all. They also have tunnucks teacakes to keep you going. The service is fantastic
18 January 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that our team made your visits enjoyable and helpful, and that you appreciated the relaxed, no-pressure approach. We’re also glad the Tunnock’s teacakes hit the spot! Your kind words about the service mean a lot, and we’ll be sure to share them with the team.
Thank you again for taking the time to share your experience.
Kind regards,
Paris
Great staff
Friendly, knowledgeable and professional staff.
Patient and helpful. Made the experience enjoyable.
Loved the marketing and how the store felt.
Thank you
16 January 2026
Reply from Loaf - Edinburgh
Hi Sarah,
Thank you for your review.
It’s wonderful to hear you found the team friendly, knowledgeable and patient, and that you enjoyed the overall store experience.
Warm regards,
Cynthia
Great store and helpful staff
On multiple visits to the store all the staff were great and very helpful. Explained clearly the different fabric choices, describing the pros and cons to each. Looking forward to delivery of my sofa!!
11 January 2026
Reply from Loaf - Edinburgh
Hi BM,
Thank you for your review.
It’s great to hear the team took the time to clearly explain fabric options and helped you feel confident in your choice.
Warm regards,
Cynthia
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