Lloyds Business Accounts Reviews 

Continuous responses until the end of account opening.

Thankfully, I haven’t needed to call a banking manager or Lloyds for that matter for probably 10 years. Good job I haven’t as it’s impossible to get to speak to one. Once you finally get through! You go through with the handler the reason for the call (you know you need a Manager but can’t get through directly). You are then transferred and an auto message tells you no one is available and the call ends. So I tried online help (told to do this in the message) after waiting 3 minutes for every question to be responded to, I’m told to ring the Call Centre. Explained that I had tried this and what I should do now … no response received. Appalling Customer Service

It would be zero stars if possible!! 5.5 months I have been back and forth with Lloyds about opening a simple business account (was told would take roughly 30 days) I own 3 businesses and 3 business accounts with 3 different banks god knows why I chose to apply for Lloyds but I warn you not to waste your time. The lies and incompetence by staff is absolutely staggering! Refuse to respond to emails refuse to answer questions. Send the same emails 3 weeks after the questions required have been answered. Constantly lied to and passed from department to department! Iv “supposedly” been in the outboarding stage for 6 weeks now ! Was told this would take 3-5 days !!! Loss of id documents, wrong names provided on emails, wrong details requested, asking the same spurious questions no matter how many times you will answer them correctly. This little exercise has currently cost me 30 thousands pounds in lost investment due to my investors loosing faith in the company’s ability to be able to obtain even a simple bank account! I have just told them to cancel my application as I simply cannot explain once again what a precious metal refinery business will be doing, baring in mind iv explained the whole process six times already but now they want to know what a precious metal refinery will be producing (the clue is in the name!!!!!) I could go on and on about their incompetence but I feel iv already wasted more than enough time, money and energy dealing with this absolute incompetence!!!!!

Amazing service totally recommend

Systems are user friendly and easy to understand as I have little to no knowledge in the computer world

Good bank, great customer service

Simple process using their business app to open my business account with no issues.

The process was simple using their business app to submit my documents for verification and Face ID verification to open my business account.

All done on the LLOYDS Business App.

Thank You

I was happy with the way the account opening process went with Llyods bank.

I really appreciated Mel's patience and care in helping me set up my business account at Halifax Brighton. He explained everything and supported me well and I've come back to him each time to complete and understand the process.

good app to follow, kept me updated with progress.

All set up and able to use within a week.

Easy & Straightforward

Excellent instructions to open account on line, very easy to do

Been with this bank over 10 years but they cannot seem to be able to the simple task of adding a trading as name to my business account. This has been going on for over two months now speaking to people in my branch and via the online business number, of which I can only assume is based overseas and yet they still cannot do it. I've reached the point now where i'm opening an account with a different bank and will transfer all my business over within the next couple of months and close this account. Reduculous situation. Poor Poor customer service.

It's well explained more than other major banks

I had a very frustrating experience with Lloyds Business Banking telephone customer service.

I spoke to three advisers. The first two appeared to be based overseas — one sounded African and the other Indian — and I found their accents extremely difficult to understand. I repeatedly struggled to follow what they were saying, which made dealing with an already complicated banking issue much more stressful.

There was also extremely loud and strange background noise on the calls. Whenever the advisers stopped speaking, I could hear a constant noise that sounded almost like water running in the background. This happened during all three calls and made the call quality even worse.

The third and final adviser I spoke to was British. I could understand her clearly and the difference in communication was immediately noticeable. I was finally able to have a conversation where I could properly understand what was being explained to me.

My issue isn't where somebody comes from. Lloyds is providing a telephone banking service, so customers need to be able to clearly understand the person dealing with their account. If a customer says they are struggling to understand an adviser's accent, there should be an easy way to be transferred to somebody they can understand.

The overall telephone experience needs significant improvement, particularly the call quality, background noise and clarity of communication.

Very supportive! Thank you

I particularly value feeling safe and secure when using my Lloyds business account.This gives me confidence and peace of mind when managing my business banking

Very straightforward to apply ,and kept well informed throughout