I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more
Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more
Company replied
I have ordered from LLMedico for several yrs. I would highly recommend them. I once thought there was a problem with my order until I realized it had nothing to do with the company. It was my erro... See more
Company details
Written by the company
LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.
Contact info
200 West Butler Pike, Box 3334, 19002, Ambler, United States
- 855-422-4556
- support@llmedico.com
- llmedico.com
4.7
Excellent
399 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best product I've found on the market
Best product I've found on the market. Definitely would recommend.
21 June 2018
Unprompted review
Really fast shipping and good packaging.
19 June 2018
Unprompted review
Really good shipping and quality price…
Really good shipping and quality price was cheap to
18 June 2018
Unprompted review
Well made item but very pricey for one…
Well made item but very pricey for one underware!
13 June 2018
Unprompted review
Reply from LL Medico
Thank you Linda for the great review of the product. Due to the quality of the products they do end up being a little pricey but it also means that you will not have to purchase them as often! Thank you for the review and for shopping with us! -Heather Jensen
Customer service is great.
11 June 2018
Unprompted review
Reply from LL Medico
Thank you for your feedback Joel. If you could please describe the issues you were having navigating our site, we would very much appreciate it. This will help us with future updates to the website. You can send your feedback to webmaster@llmedico.com. Thanks!
Extremely fast delivery but no Delivery Credit
Extremely fast delivery, but last purchase made should have been credited for a free delivery promotion but it was not. Email to them went unanswered.
8 June 2018
Unprompted review
Reply from LL Medico
Thank you for bringing this to our attention and we apologize for the delay in response to your email. We made sure to take care of this issue for you and appreciate your understanding and patience. -Heather Jensen
Excellent!
Fair prices, excellent product selection of otherwise hard to find, high quality products, fast, free shipping, and no sales tax (Tennessee normal rate is 9.75%) Switching my business to LLMedico since my prior supplier started charging for shipping and adding tax!
8 June 2018
Unprompted review
Reply from LL Medico
Thank you so much for your wonderful review, Richard! We are so happy to hear you are finding our products and services a better fit for you! -Heather Jensen
I have already recommended you.
7 June 2018
Unprompted review
Reply from LL Medico
Thank you very much Susan! We appreciate you recommending us! -Heather Jensen
Did not work for me at all
Did not work for me at all! An expensive and disappointing purchase.
7 June 2018
Unprompted review
Reply from LL Medico
Hello Josephine,
We are deeply sorry about your experience with one of our products. We would be more than happy to help with whatever the issue is. If you want to contact us through email at sales@llmedico.com or give us a call at 855-422-4556 we will be here to help you out with any questions you may have. We certainly want our customers to be satisfied with their purchases and if they are not we try our best to make things right. We hope to hear from you soon. Thank you. -Heather Jensen
Very great and fast communication even…
Very great and fast communication even though my order was a pre order, when I asked about a rough estimated date they were able to provide that information to me very quickly. As well as in a respecting and customer caring way.
I also have to say I love their tracking, the factor that it shows there pin-point location where the package is at, at that time and an on point estimated day.
This is probably going to be one of my newer sites when it comes down to buying diapers as this site seems to be abdl friendly.
Would recommend them completely
1 June 2018
Unprompted review
Reply from LL Medico
Thank you so much for the wonderful review Danny! We are so happy to hear you are very satisfied with our products, tracking and customer service! We hope to be your go to from now on! Thank you so much and have a great day! -Heather Jensen
great products and service
16 May 2018
Unprompted review
Very efficient online service with…
Very efficient online service with really good products that arrive on a timely basis even with inter ational destinations. Always a satisfied client.
14 May 2018
Unprompted review
Feel that it was a good deal I received.
13 May 2018
Unprompted review
The staff was very helpful when I had…
The staff was very helpful when I had questions. The carrier they use, delivers products really fast
13 May 2018
Unprompted review
Will definitely fit if you have a large…
Will definitely fit if you have a large lower abdomen, but if you don't it is excessively baggy below the waist.
10 May 2018
Unprompted review
Great customer service
LL Medico has excellent customer service. All questions were able to be answered and they made it really easy to pick what was needed. The shipping was very quick and received well. The only issues was accidentally shipping a factory box. Spoke to them and they rectified the situation. Definitely will be back for additional purchases. Very nice people!
9 May 2018
Unprompted review
Reply from LL Medico
Thank you for the great review Keith! Please know that we are working on the discreet shipping to ensure that we are making our customers happy! We understand the importance of discreet shipping and obviously do not want to upset our customers when mistakes like that are made. Thank you so much for bringing this to our attention and for your wonderful feedback! - Heather Jensen
First class all the way...
I've shopped at LLMedico a few times over the past couple of years - they are in fact one of my "go to" choices for incontinence products. The prices are consistently equal or better than competitors', the turn-around time from order placement to delivery has been excellent, and on those extremely rare occasions when a product has been delayed or out-of-stock their customer service response has been beyond my expectations. Recommended without hesitation !
7 May 2018
Unprompted review
Reply from LL Medico
Thank you so much Pete! We appreciate your wonderful review and are so happy to hear you are pleased with our products and services! We actually have just put a price-matching program in place as well to hopefully be able to beat any of our competitors prices! Thank you for your continued loyalty to our company! Have a wonderful day! - Heather Jensen
The person I talked to was very polite…
The person I talked to was very polite was very helpful they were unable to help me because I was not prepared with the information that they needed to complete the transaction at no time did I feel upset with individual because they did try everything they could to complete it I just ran out of time and the conversation so if you have a question contact them they are more than helpful
7 May 2018
Unprompted review
Reply from LL Medico
Thank you for the wonderful feedback Don! We always try to be there for our customers with any questions or concerns they may have. We hope to be able to help you with any future questions you have! Thank you and have a wonderful day! -Heather Jensen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.