Liv Retreats Reviews 

182
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were unhappy with their experience overall. Visitors reported severe cleanliness issues, describing dirty facilities, stained mattresses, and broken furniture throughout their rented accommodations. Guests frequently complained that essential amenities like ovens, heating systems, and hot tubs malfunctioned or completely failed during their stays. Reviewers additionally struggled with booking discrepancies and difficulties communicating with management when trying to resolve problems. Some reviewers were happy with specific aspects of their stay, noting that certain cabins were clean, warm, and equipped with relaxing hot tubs. Consumers also mentioned encountering friendly and helpful staff members who genuinely tried their best to assist visitors.

What people talk about most

Facilities

Customers consistently note negative experiences with facilities, pointing out that accommodations feel run... See more

Product

People report widespread disappointment and negative experiences regarding the product. Reviewers... See more

Quality

Consumers express deep disappointment regarding the poor quality and lack of cleanliness in the... See more

Booking process

Reviewers highlight negative aspects of booking_process, expressing deep disappointment with the arrangements... See more

Staff

Clients share ambiguous opinions on staff, with some consumers reporting unhelpful and rude behavior when... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Had a lovely short break a few problems though the smell of weed coming from cabin 32 was very strong, when reported to staff nothing was done about it, no restaurant on site which is a shame

Rated 2 out of 5 stars

We stayed for 2 nights at the Lincoln site In cabin 28 at a cost of £417 The cabin and hot tub where clean and nice looking and the staff we came across were amazing, The pub on site is also rea... See more

Rated 4 out of 5 stars

We booked a Monday-Friday away in Sherwood Forest Liv Retreats. When we first arrived we were hopeful for a hot tub, which we didn’t have. Reception was incredible helpful and found us another cabin w... See more

Rated 4 out of 5 stars

On our arrival, we were lucky to get into lodge early ,as we went mid week we were the only visitors on site. The lodges looked great , but you are literally in the middle of no where ! Furni... See more


Company details

  1. Lodging

Written by the company

Our destination retreats capture the essence of contemporary destination experiences which comprise of fully equipped luxury lodges, encompassing secluded outside spaces and private hot tubs. The on-site facilities and engaging activities appeal to all family members, diverse interests and embraces modern-day living.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(182)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Horrendous customer service

They took a security deposit out my bank 24 hours before arriving with no warming. It’s now been a week and it’s still pending. Customer service is horrendous, you can get in contact with anyone. I tried ringing the reception and no answer, the London number and no answer. No answer to email or enquiry online. The only response I had was form someone on messenger that said it’s released at 72 hours but I still haven’t had it back.
The place is dated. There’s nothing there. It states all these things to do but something is missing from all the activities.
Book with caution.
Would not return.

19 July 2025
Unprompted review
Liv Retreats logo

Reply from Liv Retreats

Hi Sarah,

We’d like to clarify a few points from your review.

The security deposit is a pre-authorisation, not a charge. This is standard practice and is clearly outlined in the booking terms. The funds were held by your bank — not taken by us — and, as we confirmed during your live chat with our team, the hold was released from our side within 72 hours of your departure. If the funds are still pending, that is entirely down to your bank’s processing times.

You did successfully get in contact with us via live chat, and we provided the relevant information regarding your deposit. Our team monitors all communication channels, and while we do experience high volumes at times, we are actively responding to customer enquiries across phone, email, and messaging.

Regarding the facilities, our listings accurately reflect what is available on-site. Any temporary variations to activities or amenities are communicated where possible, and we regularly update our offering based on seasonality and guest feedback.

We always aim to provide a fair and enjoyable experience, and we’re confident in the quality and transparency of our service.

Rated 1 out of 5 stars

Please do not go here AVOID

Please do not go here AVOID, there isn’t anything that related to a retreat

There terms says if any facilities are closed etc they will let you know , which never happened , nothing open in terms of well living , the cabin had the most uncomfortable beds ever the cheapest mattresses , I have tried to complain but they are
Choosing to ignore after telling me you only pay for the room
And not any of the facilities

Please avoid as the wellness is not open at all

20 June 2025
Unprompted review
Rated 2 out of 5 stars

Woodlakes site not as advertised

Would agree with the person who said false advertising. Booked Woodlakes because of the holistic wellbeing experience advertised. The site was having work done (which we weren't told before booking or before arriving) so we weren't able to access the amenities we expected and paid for. When we asked for a partial refund we were told the price is for self contained accommodation only. Also mattresses are REALLY uncomfortable! Wouldn't go back or recommend. CHECK AND GET IN WRITING WHAT IS INCLUDED AND ACCESSIBLE BEFORE YOU BOOK AND PAY!!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Our stay at Woodlakes Norfolk!!

Me and my boyfriend stayed at woodlakes in the oasis 5 lodge. It was the most perfect stay although there was a few issues we didn't let it ruin the experience. Helen our rep was extremely helpful from start from finish and we would highly recommend her to everybody. She is fab at what she does. She raised the concerns that we had with her management team and they managed to sort out a deal for us for our next stay at a different lodge. We would highly recommend woodlakes it is such a beautiful peaceful place with stunning views. There is a bar and a restaurant on site but we are out at arbuckles American diner on the first night which we would 100% recommend. The lodge its self was absolutely beautiful and you feel at home as soon as you enter we honestly didn't want to leave. So once again thank you to all the staff at woodlakes liv retreats and most of all Helen!! Xxx

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Stayed at the Black Bull near…

Stayed at the Black Bull near Bridlington. Booked via Hayley on social media. It’s a great little site, quite small but we preferred it like that. We have a couple of small dogs that loved it and we were so near to the dog friendly beach’s. We looked out with the weather and sat on the hot tub over looking the fields was amazing.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

We had a lovely stay in Sherwood Forest…

We had a lovely stay in Sherwood Forest in the May half term holidays for 4 nights. Lots to do onsite for children: indoor pool, sports activities, play equipment dotted around the site, etc. My kids loved it and have already asked to go back!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

I went to apple grove country park and…

I went to apple grove country park and it was very enjoyable, the lodge was very clean and modern. I thoroughly enjoyed my stay. The hot tub was really relaxing and a great way to unwind. Would recommend

27 April 2025
Unprompted review
Rated 5 out of 5 stars

I stayed at kingslynn leux sky

I stayed at kingslynn leux sky, and I must say I had the best time. The sight seeing was amazing with lots of beautiful sights and outings to visit, the pubs we stopped in were welcoming and friendly. The hot tub was refreshing and cosy, will be staying again

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Booking experience

Due to stay here on Saturday and booked through Tasha. She provided all the information I needed made it quick and easy and was a pleasure to deal with. Will book through her again highly recommend and can’t wait to stay! X

23 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT GO NEAR

DO NOT GO NEAR. THEY ADVERTISE AS HAVING WIFI - YET DO NOT WHICH IS MISLEADING AND FALSE ADVERTISING. Booked as travelling with my husband for work, his job got extended and we could not stay in our current lodge, therefore having to look for an alternative. Having found out this lodge does not have wifi, therefore having to look for an alternative. Contacted the company to request a refund due to the misleading wifi status. Request declined. They get customers there under false pretences. PLEASE READ REVIEWS BEFORE BOOKING WITH THIS AWFUL COMPANY.

23 June 2025
Unprompted review
Liv Retreats logo

Reply from Liv Retreats

We advertise WiFi in public areas that is clear on our booking.com listing.

Rated 5 out of 5 stars

Will be back!

We stayed in Lux Barn 1 at Applegrove Country Park in March. The lodge was lovely, and exactly as described with all the facilities we needed for our stay. The park is very quiet. Fabulous hot tub too.
Check in was easy and Lee was always available if we needed him from time of booking to check in.
We enjoyed our stay so much we have booked again for December.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Had a great stay 4night stay over new years

We stayed in the beautiful Larch plus 22 down at the Woodlakes country park in Norfolk
The log cabin was a great size...bigger ban we expected and was situated right on the lake. You couldn't get the hot tub a y closer to the lake without being in it haha..
We stayed for 4 nights over new year.
When we arrived the heating was on and the hot tub was hot and ready to use which was a great touch.
Everything in the kitchen was what we needed to cook our own meals and well equipped.
Bedrooms were a good size too.
Onsite has 3 restaurants/bars, we ate in the pan Asia and sat in one of the outdoor domes and the meal was absolutely beautiful ( although I believe this is now a sushi restaurant)
We loved the site and lodge that much we have booked again for this new year.
Lovely site and great style of different accommodation here too.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

We’ve stayed on 4/6 Liv retreat…

We’ve stayed on 4/6 Liv retreat locations and we’ve loved every single visit. The prices are competitive, booking is always easy and sites and facilities always good and clean. The last couple of times we visited we actually booked through a company called Hares Hideaways on Facebook and they were able to give us an extra discount. For anybody wanting a nice break away, Liv Retreats is your one stop shop

23 May 2025
Rated 5 out of 5 stars

Woodlakes Park in Norfolk

Visited Woodlakes Park in Norfolk for a fishing weekend away with my partner and 2 dogs. Great lodge on cabin lake, lovely walks round the lakes, on-site restaurant is great too. Would go back!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

I visited Woodlakes Park in Norfolk.

I visited Woodlakes Park in Norfolk and stayed in the Cosy Cedar lodge. The lodge was ideal for us as a couple with 2 dogs, it was also in an ideal location for fishing cabin lake. The site is beautiful, great walk round the lakes with the dogs. The restaurant ‘Jack’s’ was amazing, and also catered very well for gluten free too!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

It’s so nice and pretty defo a place…

It’s so nice and pretty defo a place that I will go again and so lovely for a night away or going for a couple of days with you husband/fiancé or boyfriend/girlfriend or even with your kids but I defo recommend and I had a lovely time Amazing stay at Sherwood Forest. Abby was super helpful with the whole process.
The hot tub and woodland walks were fab
Will defo book again xx

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Sherwood

Recently stayed at the Sherwood retreat
The pictures don't do it justice.

We had the best relaxing stay, lots to explore and see.
Booked through Abby, amazing from start to finish. Definitely booking another weekend away soon!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Have stayed a lots of lodges now

We have stayed at lots of different lodges now, always booked through Emma - love to travel -home and away with Emma.

We have done couples weekends and family weekends with kids and dogs and have had such a lovely time each time.

Thanks to Emma for getting us some brilliant deals making it affordable for a fab weekend, the lodges have been perfect each time we have been the latest being Little Eden.
We will continue booking our weekends away this way thanks again Emma for another fab weekend.

23 May 2025
Unprompted review
Rated 4 out of 5 stars

Live Retreats highly recommended

After visiting several Liv Retreats this year and just last month at Little Eden Bridlington I’d like to thank Emma Love to Travel, Home and Away with Emma for always being very helpful and very good at finding the best accommodation for my visits with my husband, with family and with friends. The lodges have always been great affordable, with beautiful and peaceful surroundings. There lodges have been very spacious and having outside space and an hottub is an extra added bonus. We will be returning for several more visits and highly recommended Liv Retreats.

9 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look