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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were let down by their experience overall. Many consumers express deep frustration regarding the extremely poor customer support and completely unresponsive care teams that offer no real help. Reviewers regularly point out that service requests are persistently ignored, delayed for weeks, or prematurely closed without resolving the underlying problems. Some reviewers were not happy with aggressive sales tactics and restrictive company policies that fail to assist buyers during urgent situations. People also note that technicians frequently fail to show up for scheduled appointments, leaving households stranded without a proper water supply. Others experienced severe delays during installation processes and struggled to get basic maintenance performed under active service packages.

What people talk about most

Service

Customers had negative experiences with service, expressing frustration over prolonged delays and a lack of... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as one of the most frustrating... See more

Product

Consumers express deep dissatisfaction and frustration regarding the product. Reviewers frequently report... See more

Response time

Users describe negative interactions with response time, reporting severe delays and a lack of proper... See more

Staff

Reviewers express deep frustration and dissatisfaction regarding the staff and customer service. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I am living in the Sompura gate, Bangalore area (562125). It's been a month's time since I raised a service request, but Livepure technicians have not come and resolved the issue. The ticket has been... See more

Rated 1 out of 5 stars

Re:Worst-poor service- JS-2512051103530091Not visited anyone from 5th Dec. If you sent an email to customer service they'll reply that apologise and we resolve the issue but nothing. Cheating customer... See more

Rated 1 out of 5 stars

Livpure has the worst customer service I’ve ever come across. Never buy any Livpure product — they don’t send service technicians on time. I waited 15 days, even while living in a metro city. Th... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service provided by LivePure. I raised a service request on 24th August 2026, and even after more than 7 days, the issue is still unresolved. During... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

115 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(115)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is terrible

This company is terrible; do not rent their RO service. I've been facing issues for the last month. First, they didn't change the filters on time, even though their app showed the filter health was bad. After about 10 days of following up, they finally changed the filters. However, the technician didn't install them properly, which caused a leakage. Multiple technicians have visited over the last few weeks, but the issue still isn't fixed. I asked for a cancellation, but they don't care. I've already paid in advance for the service, and now my money is wasted because the RO doesn't work. They won't even give me a credit for the problem with their product.

If you're thinking of renting from them, I would suggest staying away.

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic

Pathetic. Fraud and cheaters.

I cancelled the order after watching the reviews.
They are forcing me to keep the order and denied the refund of 10k rupees.

Openly saying- lo ya mat lo Paisa nahin milega

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Extremely poor and unprofessional…

Extremely poor and unprofessional service. For any breakdown reported the technician never visits on schedule rather he comes many days after the appointment based on his convenience. Customer support team of no help other than standard replies like 'we are looking into it'.They give one franchise number who never responds to the phone calls.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Livpure support is pathetic

Extremely poor and unforessional service. For any breakdown reported the technician never visits on schedule rather he comes many days after the appointment based on his convenience. Customer support team of no help other than standard replies like 'we are looking into it'.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

I wrote a great review not to long ago

I wrote a great review not to long ago. Now, I have to say it is NOT working at all. I spent money on something that is doing absolutely nothing for me. So disappointed this time around. Will not buy again. I've actually gained weight this time.

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Not happy cheating with people money

Not happy or not satisfied with livpure, plsss be aware from cheating, lies untruthful . Don’t invest on this company any product, waste of time and money… zero stars not recommend to any person humble request🙏 Pls spread the awareness Dubai office full cheating to people in terms of money.

10 September 2024
Unprompted review
Rated 1 out of 5 stars

Possible Victim

I am so glad I read these reviews before buying this product. To be honest after watching 15mins of the video I already started to lose interest in the product. What really put me off was the constant pictures of what you are promised to LOOK like and still able to eat what you want and still look amazing, now that's already a warning. So I'll kiss LivPure good bye. Thanks everyone I appreciate your comments, to purchase this product in NZ from the US, doubles in our currency 😮‍💨😮‍💨.
So misleading.🥹

21 September 2024
Unprompted review
Rated 1 out of 5 stars

This company has deceptive advertising.

I purchase supplements that sound beneficial and have a money back guarantee because so many products do not do what they promise. I ordered 6 bottles of LivPure for my husband and I to try for 60 days. It did NOTHING for weight loss as promised. When I asked for a refund today they told me that they only refund the bottles that were used and since two of us used them we used too many bottles and they would only refund for two bottles not 6 bottles. They said that the money back is only for one person's use, not two, thus the money back guarantee is very deceptive. I would give them a 0 rating if that were possible. Stay away from this company!

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. Specially by Shivam and Gaurav Yadav. Very rude.. not even listening to the issues.. cutting the customer's call in between conversations. Very bad experience

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed with Live Pure's Warranty Service

I am extremely disappointed with my recent experience with Live Pure. I purchased a Live Pure cooler from Flipkart on May 25, 2024, which comes with a one-year warranty. Unfortunately, just one week after purchase, the motor malfunctioned and had to be replaced.

Now, I am facing another issue with the cooler fan. Despite diagnosing the issue and confirming that the fan needs replacement, Live Pure's support team is now claiming that the product is out of warranty. This is despite clear evidence that the cooler was purchased just a month ago and should still be covered under the one-year warranty.

As a customer, I am frustrated by the recurring problems with a brand-new product and the lack of accountability and support from Live Pure. I have provided proof of purchase, yet I am being asked to pay for repairs that should be covered under warranty.

This experience has been extremely disappointing, and I urge Live Pure to honor their warranty commitments and provide proper customer support.

Product Details & Case id:

Purchase Date: May 25, 2024
Order Number: OD331297254395140100
Product Model: Live pure Air cooler Aerofrost 85L
Warranty Period: One year from the date of purchase
Call ID: JS-24071003570612

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scammers

Someone from this company phoned my 87 yr old mother, who has memory problems, and convinced her to spend £399 on 12 jars of rosemary supplements that you can buy at Supermarkets for £5. I’m absolutely furious. I haven’t tried to call them yet as after hours but if I manage to get through tomorrow they will be in no doubt exactly how angry I am at scamming my elderly mother.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Never buy their AMC

Never buy their AMC, its their trap.

I purchased their AMC on the words of the technician that you will get priority service and all parts would be free.

Once i purchased it, no one coming for service now, and also they are demanding extra money everytime they are coming.

Now no one picking up the call also.

Never fall into their trap.

9 June 2024
Unprompted review
Rated 1 out of 5 stars

Payment done on 3rd June

Payment done on 3rd June , still not installation done , Worst customer service , before payment they will call 100 times after payment they never pick the calls and answer the messages, requesting all not to book this RO. Completely waste of time , waste of money.

8 June 2024
Unprompted review
Rated 1 out of 5 stars

Scammers! Avoid!!

A lady called Jasmin phoned an elderly relative saying she was from her local government healthcare organisation and asked serveral question about their health and was enganging in a lot of converation. Having thought the call was genuine they were happy to discuss this information with her. It was only when she started discussing this miracle vitamin that would get them up and walking again in no time and asked if they had access to their online banking, they knew it was a scam and to not proceed with the call.

Avoid them like the plague! Scammers..

29 May 2024
Unprompted review
Rated 1 out of 5 stars

I’m ranking trustpilot here

I’m ranking trustpilot here, was looking for info on Livpure here and they’re talking about installations and technicians??? So seemingly, you have some other product being reviewed w one star reviews under Livpure, and even though Livpure may have one high and one low review that are actually theirs, all the incorrect reviews are 1 star and falsely representing Livpure. And your a review company??? I feel sorry for the company I was trying to review, whether they’re good or bad / I still don’t know. But it appears YOUR service is less than 1 star/flawed right there.

19 May 2024
Unprompted review
Rated 1 out of 5 stars

Very very poor Customer Service

Very very poor Customer Service . They do not send the technicians once you take the subscription and you are kind of trapped . We should take liv pure to consumer court. Never ever buy product from them.

14 May 2024
Unprompted review
Rated 1 out of 5 stars

poor service

poor service, fake promises, poor machine and uneducated technician, they call u often to buy ACMC but once it is done, you will suffer, there is no accountability of livpure

9 May 2024
Unprompted review

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