Livpure Reviews 

⭐ HORRIBLE AFTER-SALES SERVICE – LIVPURE

I would give ZERO stars if Google allowed me to. The product may be good, but the after-sales service is absolutely pathetic and extremely disappointing.

I have been using a Livpure RO for the past year. On 10th July, I raised a service complaint because of an issue with my RO. A service person visited on 12th July, but the problem was not resolved. Despite this, the complaint was simply marked as “RESOLVED”. This clearly shows how casually customer complaints are being handled.

My biggest concern is the complete lack of accountability. After the service visit, nobody from Livpure bothered to call and check whether the issue was actually fixed. Isn't basic customer service supposed to include a follow-up call after a complaint?

Because of this terrible experience, I requested cancellation on 20th July. Even after that, there was no proper response, no urgency, and no concern about whether my RO was functioning or not.

Today, I spoke with Ms. Saritha from Customer Care, who once again told me that a request has been raised and that I would receive a call within 72 hours. Honestly, after everything I have experienced so far, I have very little confidence that anything will actually happen.

RO Registration Number: 9866550398

Livpure should understand that customers are not just buying a machine — they are also paying for the service and support that comes with it. If your service team cannot resolve a basic complaint, cannot follow up with customers, and can simply close unresolved complaints as “resolved,” then what is the point of having a customer support system?

Extremely poor service. Zero accountability. Zero follow-up. Zero customer care.

I strongly recommend Livpure management review its after-sales service process because this kind of experience can seriously damage customer trust.

WORST AFTER-SALES SERVICE EXPERIENCE. Would NOT recommend Livpure based on the service alone.

Service very poor, facing issue from 4 to 5 days related to filters issue but engineer not visited at home.

Very poor low service.
Regards,
Pankaj Poddar
Contact number - 9582276311

The Livepure is the worst company they do not provide the service inspire of multiple call to customer care nor they refund your money. Do not go for the subscription model it’s is the worst. Also do not buy their products you will get health issues or may land up in hospital also.

Worst Service Experience Ever – Highly Disappointed with Livpure

My experience with Livpure has been extremely disappointing and is by far the worst after-sales service I have ever encountered.

I raised multiple requests for the reinstallation of my Livpure Smart RO. Shockingly, every request was falsely marked as "Job Completed" without any technician visit, phone call, OTP verification, or actual work being carried out. Closing service requests without performing the work is highly misleading and raises serious concerns about the integrity of your service process.

To make matters worse, the customer support team was repeatedly rude, unprofessional, and completely unhelpful. Instead of resolving my issue, they kept closing requests without informing me, forcing me to explain the same problem repeatedly. Despite multiple follow-ups, no one took ownership or provided a genuine resolution.

I have wasted a significant amount of time and effort chasing a basic service that should have been handled professionally. Due to this repeated negligence, false service updates, poor communication, and lack of accountability, I have already raised a cancellation request.

I expected reliable after-sales support from Livpure, but instead experienced false job closures, poor customer service, and complete disregard for customer concerns. If this issue is not resolved immediately with a proper explanation and assurance that such incidents will never happen again, I will proceed with the cancellation and escalate the matter to the appropriate consumer grievance authorities.

Rating: 0/5 – False service updates, unprofessional customer support, zero accountability, and an extremely disappointing customer experience.

Livpure, I honestly did not expect such a horrible experience. The customer service is extremely disappointing. There was no empathy, no understanding, and no effort to provide a resolution. The team seemed more focused on making a sale than explaining the policies clearly before the purchase. Even the supervisor was uncooperative and unwilling to help. Overall, it has been a very frustrating experience. I would not recommend Livpure to anyone

I strongly recommend not to involve with this company.

They were very fast in delivering the product, but but after that i qm repenting.
Actually i booked subscription for ro. Same day product delivered. After that all customer care , manager no.s are not responding.
I raised a ticket , it was closed without contacting, visiting.
I m not able to cotact them.
If something like happen to you. Then don't give the money, first collect your deposit.
It is very frustrating dealing with this company and their employees.

I highly regret choosing this water purifier. The product quality is completely below par. It breaks down frequently and leaks constantly, which has now ruined my kitchen furniture.The customer service is even worse. I filed a service request 18 days ago. I have called them every single day since. Every time I call, they give me a technician's number, but nobody ever answers it. They repeatedly promise that a manager will call me back, but no one ever does.This company is built on false promises and feels like a massive scam, especially their subscription service. Do not fall for their advertisements. Save your money and your sanity by going with a reputable brand instead.

Subscribed to LivePure 6 months ago, paying the full year upfront (annual subscription charge plus security deposit). The purifier has not worked for the past 10 days, and LivePure's support process has made it impossible to get it fixed.

Timeline:

Purifier stopped working 10 days ago. Raised a service ticket the same day.
Ticket was closed by the service team with no call, no visit, and no explanation.
Raised another ticket. Called the technician's number given to me directly — he did not pick up a single time, across multiple attempts.
Raised further tickets since. Each one has been closed the same way: no resolution, no contact, just marked closed.
Called customer support multiple times — no fix, no escalation, no callback.
Messaged LivePure's LinkedIn handle — no help.
Sent multiple emails to their support address — no response.

Six months into a paid annual plan, I have a non-working purifier and no functioning support channel: not the technician, not the call center, not LinkedIn, not email. Tickets are being closed to clear a queue, not to fix the problem. If you're considering an annual upfront subscription with LivePure, weigh this against the fact that you have no recourse once something breaks.

Would not recommend based on this experience, and will be escalating through consumer grievance channels if this isn't resolved.

Very bad experience I have, since 2 years I am using Livepure RO but service is very bad. Now I switched from Livepure to LG
I am fully satisfied with LG service. I will not recommend to any body to purchase Livepure RO. At the time of purchase you will not get any issue. Once purchased you will not get any service. So don't go with Livepure ...

I purchased a Livpure Elega (Rs.14,400) on 27 June 2026. Within 3 days, it had severe water flow defects. I raised a service request (SR# JS-260705015652751), but Livpure sent a technically unsound technician, Naga Suresh Pilli, who mishandled the unit, broke it further, and caused a severe water leak. The machine is now completely dead.

Worse than the defective product is their management. I escalated this to Branch Head Shankar Boppudi and Zone Manager Gujrapu Jain, but they have proven completely incapable of handling customer issues or holding their untrained staff accountable. Despite 20+ days passing and an active Consumer Grievance (Docket #9739968) filed against them, the company remains silent.

Livpure has zero accountability, terrible service, and highly incompetent staff. My Rs. 14,400 has been completely wasted. Do not buy from this brand.

We have been using the Liv pure water filter since 2 years. When there is service issue, no response from customer care. I have raised a service issue about 15 days back, no technician visited, inspite of daily call to customer care. The technician contac nos. Provided by their auto whatts app message are nor working. I regret very much for going for Liv pure.

Very poor service. We rented a water purifier from Livpure, but they installed a used product instead of a new one. The installed unit is not working properly. Despite raising the issue, the service has been very disappointing. I would not recommend Livpure to anyone based on my experience.

Very poor after-sales service. Meri complaint ko 4 din ho gaye, lekin ab tak problem solve nahi hui. Customer support har baar sirf jhoothe promises karta hai ki technician aaj ya kal aa jayega, lekin koi bhi visit nahi karta.

Na koi proper follow-up hai aur na hi customer ke time ki koi value. Itni poor service ki wajah se mera experience bahut hi disappointing raha. Agar aap product kharidne ka soch rahe hain, to after-sales service ko zaroor dhyan mein rakhein.

Extremely disappointed with Livpure Smart.

request id js-26070608005233

Scam by Livpure .More than a month of follow up..No refund done till date..Call Customer Care no.they give the same answer..Plz Don't Trust Livpure..They will make u run for your refund amount.

I bought a rental machine 10 day back still installation not done and call many times to customer care but no one responds. And they not cancelling also. I don't know how to handle this

Scamsters... Techn vanished with money for installation material.
Customer care.. another fraud. they give you escalations nos. which do not respond or do not exist.
complain on email... tickets get generated.. but get closed on their own!
DONT EVEN LOOK AT THIS BRAND FOR ANY PRODUCT.

Never go with Livepure. It's been one week RO not working and I'm spending daily 150rs for bisleri water.
Service team never responds, even if they respond, they say that they will attend to it today. Today never comes.
Very bad experience. Don't go for it. Every 2 to 3 months it stops working.
I made a mistake by looking at brand ambassador as Sachin Tendulkar.

Do not rent / buy live pure.. I have a bad experience.. They are the most irresponsible ppl and lying to the customers.. I requested for cancellation and it's been more than 15 days and they are not coming to pick up the machine and refund my money.. Every day i am following up and they say the same story again and again.. Really pissed with the service.. BE CAREFUL.. DO NOT TAKE THE SERVICE AND PUT YOURSELF IN TROUBLE..

Scam Company, you are so bloody expensive, these guys Charge ₹4500 every every six months, just to change the candle of my filter. The services are so slow.
These filters are actually available in the market for ₹500-₹700 for which Liv Pure Charge insanely High fees. Every company in India is just trying to rip off customers and nothing else.

Have been taking for 2 mos and no results.