I’ve been using Living-Water Ltd for almost 4 years. They have been very efficient and have always gone the extra mile for my gym’s water supply. Pricing is very reasonable and I would highly recommen... See more
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Review summary
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Amazing service! I ran out of water and texted them on a Sunday. They responded right away and had my water delivered by Monday. If that’s not amazing customer service, I don’t know what is. Highly... See more
Company replied
Just a very good company that delivers when you need it been with living water a fair time now and they have proved to be much better than the previous company who came when they felt like it
Company replied
Great service! We have stayed with Living Water for more than half a decade, since their service is always helpful and reliable. This applies to everyone from their staff with whom we speak regularl... See more
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Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Office Supplies Store
- Office Equipment Rental
- Water Filter Supplier
Written by the company
Living-Water Ltd is London’s leading independent supplier of water coolers and bottled water delivery services for offices and homes across Greater London and throughout the UK. We provide premium natural spring water in 18.9-litre bottles and offer an extensive range of bottled water coolers, mains-fed water dispensers, and instant hot-water taps — all available to buy or rent. Our mission is simple: to deliver clean, great-tasting water with exceptional service, transparent pricing, and the fastest response times in the industry. Whether you need a reliable hydration solution for a busy office, a gym, or your home, switching to Living-Water is easy. We’ll help you reduce costs, change supplier smoothly, and find the perfect cooler for your space. What sets us apart is our commitment to quality and hygiene. Every cooler we supply is fitted with the latest WaterTrail™ and carbon-filtration technology to ensure pure, refreshing water every time. Backed by a passionate team, nationwide coverage, and regular maintenance schedules, we’re proud to provide the most dependable water-cooler service in London — keeping businesses and households hydrated, sustainably and reliably.
Contact info
Unit 1, 55 Weir Road,, SW19 8UG, Wimbledon, United Kingdom
- 02031399051
- info@living-water.co.uk
- living-water.co.uk
4.7
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
We have been using living water for a few months now and I highly recommend their services. Very speedy responses, helpful team and friendly delivery drivers. Also competitively priced :)
4 March 2026
Reply from Living-Water Ltd
Dear Townhouse,
Thank you so much for your kind words and for recognising our efforts to provide a professional service on both our admin and delivery fronts! It’s great to hear that you’ve found our service both efficient and cost effective.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Reply from Living-Water Ltd
Dear Selma,
Thank you so much for your kind words and for recognising our efforts to provide a professional service on both our admin and delivery fronts! It’s great to hear that you’ve found our service both reliable and efficient.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Very fast responses, verb reliable
Very fast responses, reliable delivery, staff polite. Just a completely trouble-free experience and if I'm late requesting a new delivery they repeatedly come up with fast delivery.
2 March 2026
Reply from Living-Water Ltd
Dear Adrian,
Thank you so much for your kind words and for recognising our efforts to provide a professional service on both our admin and delivery fronts! It’s great to hear that you’ve found our service both reliable and efficient.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Excellent service
Polite and professional staff - office and delivery. Very helpful to arrange and rearrange delivery times and always deliver as scheduled. And great water!
25 February 2026
Reply from Living-Water Ltd
Dear Laura,
Thank you so much for your kind words and for recognising our efforts to provide a professional service on both our admin and delivery fronts! It’s great to hear that you’ve found our service both reliable and that you have enjoyed our water.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Never had an issue with this company…
Never had an issue with this company who offer a first class service and are flexible
25 February 2026
Reply from Living-Water Ltd
Dear Michelle,
Thank you so much for your kind words and for recognising our efforts to provide a professional service second to none! It’s great to hear that you’ve found our service both reliable and flexible
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
I have been with living water for about…
I have been with living water for about 25 years and I have never have to complain about anything thing they have always been helpful and very pleasant to talk to everyone of them and they always deliver on the day they tell you, great company to deal with I would recommend them to anyone, I love them ❤️
25 February 2026
Reply from Living-Water Ltd
Dear Mrs Fregis,
You are an absolute pleasure to have as a customer!
Thank you so much for your kind words and for being with us for nearly 25 years! It’s great to hear that our team has kept things running smoothly for you and that you’ve found our service both reliable and good value.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Please give our warm regards to Mr Fregis as well, we love you both very much as well ❤️
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Delivery driver was very polite and…
Delivery driver was very polite and attentive. The team online was responsive and booked thedelivery very fast
25 February 2026
Reply from Living-Water Ltd
Dear Mr Herrero,
Thank you so much for your kind words and for recognising our drivers' efforts to provide a professional service! It’s great to hear that you’ve found our service both reliable and efficient.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Amazing service
Amazing service! I ran out of water and texted them on a Sunday. They responded right away and had my water delivered by Monday. If that’s not amazing customer service, I don’t know what is. Highly recommend!
23 February 2026
Reply from Living-Water Ltd
Dear Ruvimbo,
Thank you so much for your kind words and for being a long standing client of ours! It’s great to hear that our team has gone the extra mile and that you’ve found our service both reliable and good value.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Customer Service The best
they respond to every problem that arises whether to the faulty bottles, faulty dispenser, or late delivery
20 February 2026
Reply from Living-Water Ltd
Dear Client,
Thank you so much for your kind words! It’s great to hear that our team has kept things running smoothly for you.
It is very encouraging to hear that every problem that has arisen has been addressed. Whilst we cannot guarantee there aren't ever any problems, we are happy to hear that our ethos of addressing all issues quickly and efficiently has resonated with you.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Great water, great service.
Living Water has been delivered to my home address over 3years. Always reliable, communicative and professional from the office staff to the pleasant and helpful delivery men. Would recommend!
20 February 2026
Reply from Living-Water Ltd
Dear Cheire,
Thank you so much for your kind words and for being with us for over 3 years! It’s great to hear that our team has kept things running smoothly for you and that you’ve found our service both reliable and good value.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
A Jo well done
Just a very good company that delivers when you need it been with living water a fair time now and they have proved to be much better than the previous company who came when they felt like it
19 February 2026
Reply from Living-Water Ltd
Dear Mike,
Thank you so much for your kind words and for being a customer for these last few years! It’s great to hear that our team has kept things running smoothly and on time.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Great response and turnaround times
19 February 2026
Reply from Living-Water Ltd
Dear Joshua,
Thank you so much for your kind words ! It’s great to hear that our team has kept things running smoothly for you and that you’ve found our service both quick and responsive.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Reply from Living-Water Ltd
Dear Angela,
Thank you so much for your kind words! It’s great to hear that our team has kept things running smoothly, reliably and courteously.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
the delivery was very patient and…
the delivery was very patient and professional
he listened to me
18 February 2026
Reply from Living-Water Ltd
Dear Maclu,
Thank you so much for your kind words! It’s great to hear that our team has kept things running smoothly and professionally.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Reply from Living-Water Ltd
Dear Victoria,
Thank you so much for your kind words! It’s great to hear that our team has kept things running smoothly and on time.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
do not contract them
i have been over charge many times for "machine clenaing fee" but no one show up to do the job (never) unless you call them and book it, but of course they take the money anyway beacuse is direct debit.
i have been charge 160 pound one month for water that i never ordere or recive, and i've ask a refound but from that moment no one answer me anymore.
i ve decide do stop the contract and try to contact them by e-mail and calls but no one pick up the phone or replay to my e-mails...
today i ve recive another invoice for somenthing that i never recive or order from them!!!!!
they do not answer to my call or e mail anymore and still charge me for somenthing that i do not recive!!!
scammers replay me and get your machine back!!
and of course refound me my money!!!
water has never been so expensive since when i made the horrible mistake to contract this company!
oh yes i've forget to say that is from december that i've stop to order from them,and ask to pick back their machine....
13 February 2026
Unprompted review
Reply from Living-Water Ltd
Dear Davide,
I am sorry to hear about this experience.
We want to make things right immediately.
Could you please contact me directly either on 02031399051, or info@living-water.co.uk.
We will resolve this immediately.
Kind Regards,
Samantha Price
We've used Living Water's bottled water for 20 years
We've used Living Water's bottled water coolers for 20 years in our busy (and thirsty) University Department and I would recommend them without hesitation. Their team are always very helpful both in their office (Emogene and Samantha) and on site delivery and engineer's visits. Super-efficient, usually next day deliveries of water that tastes good and is served chilled. What more can I say?
17 November 2025
Unprompted review
Reply from Living-Water Ltd
Dear Paul,
You are an absolute pleasure to have as a customer!
Thank you so much for your kind words and for being with us for nearly 20 years! It’s great to hear that our team has kept things running smoothly for you and that you’ve found our service both reliable and good value.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Excellent Service
I’ve been using Living-Water Ltd for almost 4 years. They have been very efficient and have always gone the extra mile for my gym’s water supply. Pricing is very reasonable and I would highly recommend them!
6 November 2025
Unprompted review
Reply from Living-Water Ltd
Dear Joss,
Thank you so much for your kind words and for being with us for nearly four years! It’s great to hear that our team has kept things running smoothly for your gym and that you’ve found our service both reliable and good value.
We really appreciate your continued trust and recommendation — it means a lot to everyone here.
Warm regards,
Samantha | Customer Care Team
Living-Water Ltd (UK)
✉️ info@living-water.co.uk
📞 02031399051
Frequent delivery delays and poor cooler maintenance
I used Living Water services for almost three years, hoping for reliable water delivery and proper maintenance. Unfortunately, my experience was far from consistent.
Over time, delivery became increasingly delayed — sometimes by several days, without any prior notice. This caused serious inconvenience at home. On top of that, the water cooler was not properly maintained despite long-term use, and service visits were irregular or completely absent.
I contacted customer service multiple times, but responses were slow and unhelpful. There was no clear schedule or proactive support.
Eventually, I decided to switch to another company after reading positive reviews elsewhere. The contrast in service and professionalism was immediate and obvious.
I would suggest Living Water improve communication, delivery scheduling, and maintenance routines if they wish to keep long-term customers.
20 June 2025
Unprompted review
Reply from Living-Water Ltd
Hi Volodymyr,
Thank you for taking the time to share such a detailed review, and I’m genuinely sorry your experience with us didn’t match the consistency you expected over those three years.
Reliable deliveries and proactive cooler maintenance are meant to be our strengths, so it’s disappointing to hear we fell short. We’ve since improved our route-planning system and service-tracking reminders to prevent the kind of missed visits and delays you describe.
I’d really like to review your account personally to understand where things went wrong and see what we can do to make it right.
Please reach me directly at info@living-water.co.uk or on 02031399051 so we can discuss at your earliest convenience.
Kind Regards,
Samantha | Customer Care Team, Living-Water Ltd
Very polite and efficient
Very polite and efficient, fast service from order to delivery with no fuss.
25 February 2025
Unprompted review
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