Livens LTD Reviews 168

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that products often arrive quickly and are well-packaged. Many people highlight the ease of ordering and the excellent quality of the products received, which are consistently described as accurate to their descriptions. The staff are frequently commended for their friendliness, professionalism, and extensive knowledge, providing helpful and prompt communication regarding orders. However, some customers also noted issues with incomplete orders, delayed deliveries, and difficulties reaching customer service by phone. A few other people also felt that some parts received did not fit correctly or that tracking information was not always provided.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Product

Users describe positive interactions with product, often highlighting the great quality, competitive pricing,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, swift, and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward online... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... See more

Company replied

Rated 5 out of 5 stars

When I placed my order online, there was a slight issue with Livens website, but this was dealt with most satisfactorily by a short phone call. My order, though small, was processed quickly and deli... See more

Company replied


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Spot on

Quite simply, its in stock, its fast delivery. fairly priced, and to date I've never been disappointed with anything I've bought from Livens.

1 June 2026
Rated 5 out of 5 stars

Great customer service.

Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no extra charge.Brillint service I will definitely be using there service's again.Great

19 May 2026
Rated 5 out of 5 stars

Great service as always

Livens are great.

Plenty of items in stock and always do their best to fulfil an order including recently sending me an item directly from their stockist to speed things up

26 May 2026
Rated 5 out of 5 stars

I ordered a 44” Buffalo river gun bag…

I ordered a 44” Buffalo river gun bag which I’m sure your site said it was in stock. Then received a call form you saying it wasn’t in stock. The caller was very helpful and pleasant I must say. So I went for the 46” in the end. Then received a email saying it was on its way. I’m very impressed!! with your customer service. Will shop with you again.

25 May 2026

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