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Kindred Reviews 205

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding it exceptional and easy to navigate. Many highlight the excellent service provided, noting the company's attention to detail and efficiency. The staff and customer service team are frequently commended for their helpfulness, responsiveness, and professional yet personal approach. People appreciate the sense of trust and care, making both hosting and traveling feel special and secure. However, some customers expressed dissatisfaction with the pricing, particularly regarding cleaning costs which they found to be significantly higher than alternatives. A few other people also felt that the host protection was inadequate, citing issues with damage claims and unhelpful customer service in those specific instances.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers describe their interactions as... See more

Service

Reviewers highlight positive aspects of service, with many praising the concierge and cleaning services for... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the Kindred team for their... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, stating that it allows for... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the support team for quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had fantastic experiences both traveling with Kindred and hosting on it. If you’re the type of traveler who loves a local, lived‑in feeling — not the sterile hotel vibe — this is the app. Eve... See more

Rated 5 out of 5 stars

I’ve both stayed and hosted through kindred and the experience has been exceptional. My home was treated with great respect and care and the cleaners hired did a wonderful job. When using kindred to... See more

Rated 5 out of 5 stars

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the litt... See more

Rated 5 out of 5 stars

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so... See more


4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Premium Service

The sheets/towels and cleaning service is what makes Kindred stand out. It’s always crazy busy before a trip and getting the cleaning done and beds made is very helpful. Also coming home to a clean house and beds made is necessary and great. The virtual concierge is super helpful too!

7 April 2026
Rated 5 out of 5 stars

This is a sweet flat in a great…

This is a sweet flat in a great walkable neighborhood. The view is stunning on a clear day. It is quite comfortable. The bed is great. Dani was flexible and easy to communicate with. I would highly recommend it.

7 April 2026
Rated 5 out of 5 stars

So far so good!

So far so good. Great communication with the app through their concierge service. Thoughtful guests. Very convenient cleaning service who were very thorough.

6 April 2026
Rated 5 out of 5 stars

We had such a wonderful experience…

We had such a wonderful experience staying in Jennie’s home through Kindred. The entire process was smooth from start to finish, and the home itself was warm, comfortable, and a perfect fit for our family.

One of the highlights of our stay was watching our kids enjoy an Easter egg hunt in the front yard while we sat on the porch taking in the beautiful ocean view. It created such special memories for all of us, and we truly felt at home during our time there.

We are very grateful for the hospitality and care that went into preparing the space. We would absolutely recommend this experience to other families and look forward to using Kindred again in the future for our travels

6 April 2026
Rated 5 out of 5 stars

We love using Kindred

We love using Kindred, such a great way to travel and feel like a local :) the Kindred team is helpful throughout the process, and my experiences have been seamless in both traveling and hosting.

6 April 2026
Rated 5 out of 5 stars

I really like Kindred

I really like Kindred. They have built a system where you can feel safe letting other people use your home and have a global network of homes to use.

6 April 2026
Rated 4 out of 5 stars

Home swapping with Kindred is a no…

Home swapping with Kindred is a no brainer for anyone with an apartment in a desirable location and who travels a decent amount. Stay in homey apartments, make friends, save tons of money. Kindred is generally helpful and responsive as a team, although I did have one very frustrating experience with a policy that felt wildly inappropriate, essentially pushing the cost onto me when it was the host’s mistake had already caused a major travel disruption for me. Overall recommend but feel they could tighten up on some of these issues. I’ll keep my review updated as my experience evolves.

6 April 2026
Rated 5 out of 5 stars

Great service

Great service, very affordable compared to hotels and AirBnBs in San Francisco, great apartment and locations.

4 April 2026
Rated 5 out of 5 stars

This place is gorgeous

This place is gorgeous! Hidden from view by hedges, it’s an island of quiet in an otherwise bustling city. The furnishings, art, thoughtful upgrades, and communication with the host were exceptional. This was my best experience on Kindred!

4 April 2026

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