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Kindred Reviews 187

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service and user experience, finding the process easy and well-thought-out. Many appreciate the professional cleaning services provided before and after stays, and the helpfulness and professionalism of the staff. People also enjoy the sense of community and the opportunity to connect with like-minded travelers. However, some customers expressed dissatisfaction with the pricing, particularly regarding cleaning costs which they found to be higher than alternatives. There were also mentions of issues with the website and a lack of flexibility or support for homeowners in certain situations. A few people reported negative experiences with guests, including issues with guest conduct, leading to concerns about host protection and the resolution process.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the responsiveness and... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's ease of... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and caring approach.... See more

Price

Clients share ambiguous opinions on price. Many customers find the service affordable, allowing them to stay... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express satisfaction, highlighting it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the litt... See more

Rated 5 out of 5 stars

I’ve only begun hosting and traveling through Kindred recently and so far, it’s been a great experience. The Concierge is helpful and quick to respond to any concerns or requests. I love that they... See more

Rated 5 out of 5 stars

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so... See more

Rated 5 out of 5 stars

Kindred has been a cool experience with home swapping. It’s often much more affordable to go to popular destinations like New York City compared to Airbnb. The guests that I’ve hosted have all been re... See more


4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kindred is the Best

I love Kindred. I have hosted couch Surfers for years. It is so nice to have something similar that allows me to trust people in my home while I'm not there. I could not recommend Kindred enough!

16 April 2026
Rated 5 out of 5 stars

Awesome Travel Community

I have had several travel experiences on Kindred in the last 3 years as an early(ish) adopter. Each stay has been just as unique and delightful as the community members opening their homes for hosting. Highly recommend!

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Egregious Guest Damage, "$100K" Host Protection a Scam

We have hosted our home as Super Hosts for 10 years on AirBnb/VRBO often with Pets and never had any problems. One of first experiences with Kindred had guest's dog destroy one of the sofas of our 3 piece set. Worked with Kindred to leverage their advertised "$100K" Host protection - and got offered $209.40 !! The damage is so severe can't be repaired has to be replaced. Absolutely appalling experience

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience With Kindred Every Time!

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the little bit we get to learn about our hosts or guests and each time have felt like they are the sort of people we'd like to be friends with, which makes the experience even more fun. Would highly recommend to anyone as a great way to travel!!

14 April 2026
Rated 5 out of 5 stars

It’s pretty magical staying in…

It’s pretty magical staying in someone’s thoughtfully put-together home for a week while sharing my home with a stranger while I’m away. It feels human, full and unique in a world of more transactional home sharing platforms. The Kindred cleaners did a great job and we came home to a clean and refreshed home! Highly recommend!

14 April 2026
Rated 5 out of 5 stars

Life changing platform for travel!

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so much and we hope to continue using it for a long time!

13 April 2026
Rated 5 out of 5 stars

Kindred has been so amazing!

Kindred has been so amazing! I love how easy they make it to share my home with like minded travelers and the adventures they’ve opened up for me - at such a more accessible cost too. Customer service has been fantastic and I just really love the idea of having a kind, generous and economical way to travel!

13 April 2026
Rated 5 out of 5 stars

Awesome experience end-to-end

Awesome experience end-to-end. The attention to detail (just hosted for the first time) is really outstanding - from the bedding/towels they ship to you, to the organized cleanings, to the quality of the people on the platform… it really feels like a wholesome community. Can highly recommend!

13 April 2026

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