Little Jax Reviews 

978
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Many people find the products very comfortable and practical, genuinely appreciating the smooth ordering process and prompt delivery services. Customers frequently highlight the helpful support and nice quality of items like specialized pillows and decorative rugs. However, some reviewers were not happy with long delivery times and unexpected overseas shipping details. Others noted that items looked completely different from the advertised online pictures and felt the overall quality was extremely poor. A few consumers also mentioned frustrating difficulties with obtaining refunds and experiencing poor customer service communication when issues arose.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a split opinion among consumers. While many... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. Many reviewers report extreme... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. On the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some consumers experienced fast shipping, noting... See more

Value for money

Users describe profound disappointment regarding value for money, frequently calling products a waste of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This looks excellent in the pictures . In reality I would rate as only average , not as thick as it appears and rather expensive . There are other sellers with the same product and pictures and I now... See more

Rated 4 out of 5 stars

Excellent customer service provided by littlejax. There was a little bit of a wait for the item, but it was truly worth it. The pillow itself is perfection and I would highly recommend it to any... See more

Rated 4 out of 5 stars

The rug I ordered and received is soft, thick and chunky, everything I wanted. However the colour is a lighter shade of orange than the photos advertised. I was expecting a much deeper shade like a bu... See more

Rated 4 out of 5 stars

My order was processed promptly and arrived as communicated. Product was as described, the beige colour I ordered was found to have a pinkish hue. Not quite as I thought but still acceptable and an... See more



Contact info

3.2

Average

TrustScore 3 out of 5

978 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(978)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal customer service. #LJ91875

Submitting on behalf of my Mother -
The jacket I ordered was beautiful but I ordered the wrong size. Unfortunately I when I returned it, it was sold out. Customer services contacted me really quickly to let me know and apologise. You don’t get that sort of communication with large companies, it was nice to be dealing with a small, family run company who value their customers.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Black Lamp

I ordered a lamp in April 2024. Very happy with quality. However had an issue with the lamp 10 months later. Contacted customer services and they were very helpful and supplied a new lamp to me. Great service thank you.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Moon night light

We ordered a beautiful colour changing moon night light for our daughter. Very happy with the product and the quick delivery.

9 April 2024
Unprompted review
Rated 4 out of 5 stars

Happy customer

Would recommend this cordless contemporary touch table lamp
. Is ideal for my son who can use it next to his bed or on his study desk without any wires .
Although it was shipped from China the tracking link kept me informed of the progress which was very helpful

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Arrived quickly and seems great fun for the kids

Coffee machine that you put water into, for kids to pretend ‘make coffee’. My daughter has had fun making her family members a little take-away coffee, popping its lid on, matching it with a cake or doughnut and charging money for it (on her till section of the toy)

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

The jackets I got for my little granddaughters are beautiful, so cute and pretty and the girls loved them. They were exactly like the picture. Excellent service too.

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Misleading company. Never again

Misleading company , items are ordered from China and are not in UK something that was not mentioned.
Delivery time is not mentioned too when ordering. Assuming that it was delivering within the UK , 3-4 days would be more than enough . It is 10 days and still waiting. Never again with this company.
Updating:
To little jax: where while ordering do you mention that items can take up to 14 days to be delivered? Where while ordering do you mention that items come from China?

25 March 2025
Unprompted review
Little Jax logo

Reply from Little Jax

Hi Anna, i've requested your contact info. Please kindly provide this so we can get in touch to resolve this for you. Many thanks

Rated 5 out of 5 stars

Little Jax is a 5 Star Company!!!!

I am so delighted with my purchase from Little Jax!! My Luxury Chic Wedge Pillow has greatly improved my overall comfort levels when wanting to sit up in bed and chill on my phone and when wanting to also read magazines & books. I cannot thank Little Jax highly enough for its world class customer service. Little Jax even amended my order to ensure I got the item I wanted, and this for me is above and beyond good customer service!! Thank you Little Jax!! XXXXXX Nabeel

26 February 2025
Unprompted review
Rated 3 out of 5 stars

Not great

Not great. This was the second pillow we ordered about a year apart. The quality of the second pillow was better than the first, but it took almost two weeks to arrive and I couldn’t get a reply from the seller. My tracker also showed that the product comes from China. If I had known, I could have ordered the product from a Chinese reseller at half the price. As a consumer, I also want to know if we are shipping products from the other side of the world. I wouldn’t use again.

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced rubbish from China

Bought back cushion shown with integral neck cushion came in separate parts. Cheap and nasty paid way over the value + came from China which wasn’t clear on website. Advise avoid at all cost

24 February 2025
Unprompted review

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