Can't access account since more than a year. There is no way to contact the customer support. Contact forms are ignored, Mails not responded. I'm happy to provide a better review, if you can sort t... See more
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I never knew that I had applied for crypto currency, until the other day, when I started to receive call`s, from the UK, about my dormant account, and I wonder what was all this about until one of t... See more
Today I have received an email from a scammer saying that he is from Litebit and stating that my account is terminated. I have terminated my account a few years ago which means somehow my personal inf... See more
I am a crypto fan and funder of the decentralized medical projects( IDI ) from Nl/Amsterdam, From my point of view and out of my experience regarding my activity in this field which I have an a... See more
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Company details
About LiteBit.eu
Written by the company
The platform where crypto trading is safe, simple and human
We support you in buying, selling and managing your crypto, such as Bitcoin, Ethereum and 70+ other coins. We strive to be the most customer friendly and trusted platform in Europe. Do you have a question? Our Customer Support team is 24/7 available to help you and the rest of our users.
Buy crypto directly with Euros and pay with the most widely used payment methods such as: iDEAL, Mastercard, Visa, SOFORT, EPS, Giropay, Bancontact, SEPA and MyBank.
Many users over Europe are already using the LiteBit website and our app. We won the title ‘Best Crypto broker’ in 2019 and 2020 thanks to the vote of the public. Ambitious as we are, we work hard to get more people to get familiar with crypto. We strive to be Europe’s number 1 by being the most customer friendly and trusted platform there is. We want to make crypto available to everyone. With us, you can take your very first step within the world of crypto. We make it safe and simple for you.
Do you want to trade always and everywhere? With the LiteBit app, you can buy, sell and trade Bitcoin and more than 60 other cryptocurrencies in a fast, safe and easy way. Store your cryptocurrency securely in your own LiteBit wallet and always stay up to date with the latest market updates.
We support you in buying, selling and managing your crypto, such as Bitcoin, Ethereum and 70+ other coins. We strive to be the most customer friendly and trusted platform in Europe. Do you have a question? Our Customer Support team is 24/7 available to help you and the rest of our users.
Buy crypto directly with Euros and pay with the most widely used payment methods such as: iDEAL, Mastercard, Visa, SOFORT, EPS, Giropay, Bancontact, SEPA and MyBank.
Many users over Europe are already using the LiteBit website and our app. We won the title ‘Best Crypto broker’ in 2019 and 2020 thanks to the vote of the public. Ambitious as we are, we work hard to get more people to get familiar with crypto. We strive to be Europe’s number 1 by being the most customer friendly and trusted platform there is. We want to make crypto available to everyone. With us, you can take your very first step within the world of crypto. We make it safe and simple for you.
Do you want to trade always and everywhere? With the LiteBit app, you can buy, sell and trade Bitcoin and more than 60 other cryptocurrencies in a fast, safe and easy way. Store your cryptocurrency securely in your own LiteBit wallet and always stay up to date with the latest market updates.
Contact info
Weena 740, 15th floor, 3014DA, Rotterdam, Netherlands
- +31(0)103074820
- support@litebit.eu
- litebit.eu
You should know
3.2
Average
4K reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LiteBit.eu
Hi Ian, thank you for your review. the verification process often takes no longer than 1 business day before you receive a confirmation by e-mail. We keep track of these verifications every working day between 09:00-17:00. Feel free to contact us with any questions or assistance. we are happy to help you simplify this process.
https://support.litebit.eu/hc/en-us/articles/115001297544-Contact-LiteBit-
https://support.litebit.eu/hc/en-us/articles/360001735199-How-do-I-verify-my-identity-
Reply from LiteBit.eu
Hi Carlos, thank you for your nice review. Glad you had a good experience. I will forward your compliment to my colleagues!
Reply from LiteBit.eu
hi Cs, thank you for your review and feedback. Keep a close eye on our platform, because we are constantly optimizing our platform and offer!
Easy to used so far
6 February 2023
Reply from LiteBit.eu
Hi Karen, thank you for sharing your positive experience with us. Good luck!
Reply from LiteBit.eu
Hi Paulius, thank you for sharing your positive experience with us!
good but you should let the people have…
good but you should let the people have the possibility to withdraw imideatly
30 January 2023
Reply from LiteBit.eu
Hi Adriano, thank you for your review and your feedback.
Easy to buy and sell bitcoins
Easy to buy and sell bitcoins, and most of all transfer them to your personal wallet.
28 January 2023
Reply from LiteBit.eu
Hi Alex, thank you for sharing your positive experience with us!
Reply from LiteBit.eu
Hi Larissa, thanks for your review. Nice to hear that you are so satisfied with our service!
ID verification for 2FA… then AGAIN ID…
ID verification for 2FA… then AGAIN ID verification just to activate the account The next day… and then payment via iDeal does not work, Credit card doesn’t work either… A waste of time!
23 January 2023
Reply from LiteBit.eu
Hi Guy, we apologize for the inconvenience you have experienced. If you are still unable to resolve it, please contact our cutumor support. We are happy to help you complete the registration.
https://support.litebit.eu/hc/en-us/articles/115001297544-Contact-LiteBit-
https://support.litebit.eu/hc/en-us/articles/115001123290-How-do-I-create-a-LiteBit-account-
Horrific company extremely high fees…
Horrific company extremely high fees bad support AVOID AT ALL COSTS absolute horrible customer support they treat u like trash and extremely long money transfer times like they dont have any liquidity
21 January 2023
Reply from LiteBit.eu
Hi, sorry for the inconvenience you experienced. For all costs and fees, we kindly refer you to the following link: https://support.litebit.eu/hc/en-us/articles/360020602119-Trading-and-withdrawal-fees
Reply from LiteBit.eu
Hi Kam, Sorry for the inconvenience you experienced. In this case, please contact our customer support and they will sort it out for you as soon as possible.
https://support.litebit.eu/hc/en-us/articles/360001555699-I-can-no-longer-log-in-with-two-factor-authentication-2FA-what-do-I-do-
https://support.litebit.eu/hc/en-us/articles/115001297544-Contact-LiteBit-
Reply from LiteBit.eu
Hi Vera, Thank you for sharing your positive experience with us. Good luck!
Reply from LiteBit.eu
Hi Andrea, thank you for your review. glad to hear that you are so satisfied!
Reply from LiteBit.eu
Hi Nina, Thank you for sharing your experience with us!
Reply from LiteBit.eu
Hi Sara, thank you for sharing your positive experience with us!
Long wait to withdraw
Long wait to withdraw, and wait 2 days for what?
I wait 5 days and o can t withdraw
18 December 2022
Reply from LiteBit.eu
Hi Eduard, first of all, we apologize for the inconvenience. It is LiteBit's policy to not facilitate transactions to external wallets during the first 48 hours after creating the account. This is part of our general terms and conditions and should have been mentioned in the app and web-environment (if you use the latest version of our app). During the first 48 hours, you are still able to buy and sell crypto. After the 48-hour time period, this message should disappear automatically. If this takes longer than usual, we would like to ask you to contact our customer support: https://support.litebit.eu/hc/en-us
Reply from LiteBit.eu
Hi Jorgo, if you have any questions or need help, please feel free to contact us: https://support.litebit.eu/hc/nl
I give them a one-star
I give them a one-star. They used to be a good exchange I've been with them since 2018 and never had issues. Now they try to verify funds for people, and they disappear no phone service, no email replies, they treat people with few thousand euros like criminals. Are they going bust? are we going to lose cash the little that we have? I called them yesterday, and I get the same voice message as today! Nothing no reply a disturbing course of events for lite bit.
Going on Day six and still no resolution to release my funds! The longer it goes on, the more opportunity for these thieves to take no action. FTX or Litebit what is the difference! one took the money and run what will the other do? They have ruined their reputation I guess who cares, they get the money and the bad reputation?
13 December 2022
Unprompted review
Reply from LiteBit.eu
Hi Antonis, your case is currently being worked on. We will update you once this has been resolved and your documents have been approved.
Sorry for the inconvenience.
Reply from LiteBit.eu
Hi Bobanete, it is LiteBit's policy to not facilitate transactions to external wallets during the first 48 hours after creating the account. This is part of our general terms and conditions and should have been mentioned in the app and web-environment (if you use the latest version of our app). During the first 48 hours, you are still able to buy and sell crypto.
For all costs and fees we would like to refer you to the following link: https://support.litebit.eu/hc/en-us/articles/360020602119-Trading-and-withdrawal-fees
We hope to have informed you sufficiently.
Reply from LiteBit.eu
Hi Martin, in this case, I advise you to contact our customer support for more information about the bonus status on your account.
https://support.litebit.eu/hc/en-us
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