litcommerce.com Reviews 448

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with the smooth user experience and integration across channels. However, some people were dissatisfied with the website, specifically mentioning issues with Wix and Etsy integrations, where listings appeared with broken characters and unreadable text. A few other people also felt that customer service was slow, robotic, or unresponsive, and reported encountering technical issues.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional, fast, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, care, and kindness,... See more

User experience

Customers had positive experiences with user experience, finding it amazing, easy, and fast to use, with many... See more

Website

Clients share ambiguous opinions on website functionality and integration. Some users praise the website for... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond. Very courteous, professional, open to help all the way and minimize stress with a helpin... See more

Rated 5 out of 5 stars

Harvey is the best! Got me through a tough decision but turned out great and uploaded and fixed my plan. Very thorough answers, excellent communication skills, and easy to understand especially when d... See more

Rated 5 out of 5 stars

I am finally ready to dive deeper into my business and that began on Squarespace. I added Litcommerce' service for integrating my pre-existing inventory. I ran into a snag (totally my fault), but... See more

Rated 5 out of 5 stars

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in makin... See more


Company details

  1. Database Management Company

Written by the company

LitCommerce is the most simple and affordable multi-channel selling solution for online brands. Founded by the team that has successfully built and grown LitExtension – the #1 Shopping Cart Migration Expert, LitCommerce is our determination to further empower entrepreneurs to efficiently grow their eCommerce businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hannah was quick to respond and very…

Hannah was quick to respond and very helpful in her advice. She was pleasant to work with and I appreciated her guidance when I couldn't find what I was looking for.
Totally seperate to Hannahs' assistance, the video tutorials are excellent, except they are far too fast. When you are a newbie, you do not have time to follow the instructions

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Support was quick to respond to chat

Support was quick to respond to chat. They looked into my issue and stated it would need to be escalated and gave me a timeframe that I would be contacted back. it was a very smooth process.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

A solid platform

It's a good platform, easy to navigate, and gets set up. They have a good number of popular e-commerce apps to which they connect. The product syncing is good, and the support team has quickly resolved any open questions or the occasional glitch.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

WOW - Hands Down the BEST

WOW, I have been waiting to find the perfect platform to syn my sales channels and cross list products to different sites. Litcommerce is easy to use, quick and user friendly. I think it might be 10 times better than baselinker. I think it is the best product I have used.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

The Best Service I've Ever Received

The Live Chat support and service that guides you through the set-up is the best service I've ever received. I am in the free trial mode, so even though I'm not on payment plan yet, I still receive hours of detailed service if and when I need it. Congratulations Lit team!

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Support

I have never used a tool like for my own business before and have been extremely happy with the support I have received. The few hiccups I have had with the tool itself have been resolved fully and quickly by the support team. So far, this tool has been extremely helpful.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Very Helpful & Friendly

Louisa was very helpful & knowledgeable.
She helped me in a very friendly & kind manner.
I would highly recommend LiteCommerce to any Small Business to assist in running an eBay, Etsy & Amazon business.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

A Seamless Experience with LitCommerce!

I’ve recently started using LitCommerce and it has been a game-changer for me. The platform is incredibly user-friendly and easy to navigate, making it excellent for beginners.

One of the standout features is the one-click support. Today, I had the pleasure of being assisted by Chloe, who guided me through the entire process. Her support made my experience smooth and enjoyable.

The ease of use and excellent customer support make LitCommerce a top-notch platform. I highly recommend it to anyone looking for an efficient and straightforward e-commerce solution.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Litcommerce is an excellent platform to work with.

I've been working with Litcommerce for a few days and really enjoyed using their software and had a great experience with Jessica, Fanny and Harvey. Today, I had a chance interacting with Harvey. He is a bright and sharp young fellow, very knowledgeable and helpful. He solved my problems and answered my questions in a very effective way. Really enjoyed interaction with him.

Happy New Year to all of you! Wish Litcommerce succeed in their excellent business!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful service.

Very helpful service made my work easier and more efficient.
Customer service/support is great.
I sincerely recommend this service to everyone who intends to add more success to his or her business.

18 December 2023
Unprompted review

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