litcommerce.com Reviews 448

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with the smooth user experience and integration across channels. However, some people were dissatisfied with the website, specifically mentioning issues with Wix and Etsy integrations, where listings appeared with broken characters and unreadable text. A few other people also felt that customer service was slow, robotic, or unresponsive, and reported encountering technical issues.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional, fast, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, care, and kindness,... See more

User experience

Customers had positive experiences with user experience, finding it amazing, easy, and fast to use, with many... See more

Website

Clients share ambiguous opinions on website functionality and integration. Some users praise the website for... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond. Very courteous, professional, open to help all the way and minimize stress with a helpin... See more

Rated 5 out of 5 stars

Harvey is the best! Got me through a tough decision but turned out great and uploaded and fixed my plan. Very thorough answers, excellent communication skills, and easy to understand especially when d... See more

Rated 5 out of 5 stars

I am finally ready to dive deeper into my business and that began on Squarespace. I added Litcommerce' service for integrating my pre-existing inventory. I ran into a snag (totally my fault), but... See more

Rated 5 out of 5 stars

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in makin... See more


Company details

  1. Database Management Company

Written by the company

LitCommerce is the most simple and affordable multi-channel selling solution for online brands. Founded by the team that has successfully built and grown LitExtension – the #1 Shopping Cart Migration Expert, LitCommerce is our determination to further empower entrepreneurs to efficiently grow their eCommerce businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

E-commerce Newbie

I am very new to having my own store, but this app made it very easy to manage. Customer support is super friendly and very helpful as well. I received live help instantly when I had a problem importing from my Shopify store. They are fairly priced and I plan to stay with them as all my current needs are met.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

This company offers the greatest…

This company offers the greatest customer service I ever experienced, they are permanently online and offer assistance 24/7, and there is always someone available to help. I am highly satisfied with this company!

14 November 2023
Unprompted review
Rated 5 out of 5 stars

I'm very new to Litcommerce and time…

I'm very new to Litcommerce and time will tell if they are good over the long term but so far they are superb.
I've tested a few options for synching eBay and Amazon listings and orders to Shopify. Litcommerce is the best suited to do the job.

In my opinion, support makes or breaks services like this. Due to the fast-changing nature of ecommerce, things will always go wrong, regardless of who you use. It's how the company deals with issues that's important.

I've had one issue with the app during testing so far. Something didn't work as I expected it to. I contacted support who took some details and said they'd have to pass it on to their development team. I assumed I'd hear nothing back if I'm honest, but I got a live chat the next day telling me the issue was fixed.
If the app continues to run as well as it has so far, and if support resolves problems as quickly as this, then it's a 5-star recommendation from me.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

The live chat support was always very…

The live chat support was always very prompt, friendly, and helpful. We had lots of technical issues in uploading products to Amazon that the team worked quickly to remedy. They also often followed up to check in and ensure that their suggestions worked.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Awesome customer service and very…

Awesome customer service and very organised. They stay with you and make sure that you get through every detail. I wish I could take them all out for a coffee or a tea, to show my appreciation for their work helping me.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful support team (especially…

Very helpful support team (especially Louisa). I needed a bit of time to understand the product. The help I received was amazing and never felt rushed. I was given the time I needed and all the questions I had were answered throughly. I would highly recommend Litcommerce support and their products

26 October 2023
Unprompted review

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