I booked Lisbon Soul Tours for a…
I booked Lisbon Soul Tours for a corporate event. At first she seemed helpful and professional however this is far from the case. First she quoted her price without IVA and then Lisbon Soul Tours thought it was appropiate to contact me on my personal number on a Sunday because she lacked the time management skills to manage her time and she thought it was appropiate to contact a customer out of office hours on a SUNDAY. She was doing her accounting and needed information from me. The lack of respect for my personal time was shocking and frankly I found it beyond rude that she thought contacting a customer on Sunday appropiate. Her response was " its the only day I have to take care of it". Her lack of time management skills is not my responsibily nor any other customers. Contacting out of office hours to discuss a non urgent work matter is beyond rude and outlines her complete lack of respect for her customers time. I was actually at a wedding trying to enjoy my day. I sent the basic information she requested, but she then continued to message me, expecting me to jump because she wanted me to jump. My messages were short because being reached out to on a Sunday is unprofessional and she is ruining my day. She then continued to expect me to answer her messages and I messaged her saying it was inappriopiate and rude to be contacting me on a SUNDAY and there is nothing that cannot wait until Monday. SO SHE CANCELLED MY BOOKING. No apology because she was in the wrong, no understanding that I was at a wedding with my family and see was unsetting my day, no understanding that contacting a customer on a SUNDAY is out of order! no it was all about her needs. She is beyond unprofessional, do not fall for the fake niceness it is a front!
I would also like to clarify
She has responded on other reviews I have left stating that she thought my company was suspicious and she was simply asking on a SUNDAY for information I had not provided. However I emailed her my business details for the invoice on May 28th at 8pm. She had two full working days to contact me for any info that she thought was missing. It is not my responsibility to fix her poor time management skills on a Sunday. UK companies do not need to be VAT registered is earning under a threshold, it is not my responsibility to explain the differences between the UK and PT tax systems on a Sunday.
She has expressed she didnt like my tone. I had every right to be angry and point out her contacting me a Sunday was rude and unprofessional.
Basically she is in breach of contract because cancelling due my tone is not a legal reason to cancel under PT law.
She is in breach of GDPR laws because she used my personal number that I gave her to only be used as a contact on the day of the event, to contact me on a Sunday. Prior we were communicating via the work whatsapp and email. She directly chose to use my personal number.
She accuses my business of being suspicious yet she does not have a link to her online complaints book on her website (a legal requirement), nor her RAAT licence (a legal requirement), nor a GDPR confirmation buttom (a legal requirement) . After I pointed this out to her she took her website down but if you check "wayback machine" you can see the information is missing. Taking down her website after I sent her my email pointing this out is suspicious to me.