Support seems to be getting better since my last review ( support from overseas centres) - I usually get a guy called Andrew as well who is based in America and goes out of his way and doesn't paste r... See more
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Review summary
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Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable... See more
Company replied
Sanju was AWESOME. He was kind, knowledgeable, thoughtful, quick - and did everything I needed: NDS, SPF, cPanel, WHM, DKIM, IMAP, SMTP - he set up everything for me, then sent me all the credentials... See more
Company replied
I've been with Liquid Web for many years. Their techs are smart, capable and can solve pretty much any problem I send their way with my hosting setup. They went the extra mile (or 100 miles in my case... See more
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Company details
Written by the company
Liquid Web is a hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers, and Agencies who create for them. It’s our focus. And that focus translates to products, services, and support designed specifically for mission-critical sites, stores and applications. Our nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier so you can focus on the work you love. For us, it is all about Powering Your Business Potential™.
The Hosting Partner You Can Trust
Written by the company
- Focus on the Work You Love. Leave the Hosting to Liquid Web
- When your business relies on the web, you deserve a hosting partner you can rely on. We believe the more you need technology to fuel your business, the more you need expert, caring people to be there for you. Everyday, 24/7/365, our Liquid Web team is powering your content, commerce, and your potential. Why? So you can focus on your business and reach your goals. You can count on us.
Contact info
2703 Ena Drive, 48917, Lansing, United States
- 800-580-4985
- social@liquidweb.com
- liquidweb.com
4.1
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Adam was very responsive and took care…
Adam was very responsive and took care of the issue
immediately. He was knowledgeable, friendly, johnny on the spot and cared.
27 August 2025
Reply from Liquid Web Inc.
Thank you for your review! We’re thrilled Adam provided fast, friendly, and effective support.
Sincerely,
The Liquid Web Team
They were supposed to cancel months…
They were supposed to cancel months ago. I realised they charged me again and they say was no ticket . Now they say on same day new charge cant refund but will review , which is obviously not going to happen again.
Be careful choosing rhis
22 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Chris,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected charges can be.
After reviewing your account, we weren’t able to find any record of a prior cancellation request before your recent chat with us. That said, we want to make sure this is resolved for you. As of Friday, August 22, we’ve processed a refund for your most recent invoice, and your services have been canceled per your request.
We appreciate your patience while we worked through this and apologize again for the inconvenience. If you have any further questions or need assistance, our support team is always here to help.
Sincerely,
The Liquid Web Team
No assistance and our privacy broken
We had an important issue on magento check out shop a managed planned by Nexcess, nobody anwer so we was forced to find another provider.
Also we want delete all our data and backup, but they want keep our data against our will. This a a breaking of our privacy.
22 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hello Roby,
We’re truly sorry to hear about your recent experience. Your concerns are very important to us, and we’d like to clarify a few points.
At Nexcess, we do not retain customer data once a server is terminated. When a server is deleted, all associated data is permanently removed unless the deletion process is caught within a short window (approximately two hours).
This brief window exists solely to allow restoration in the event of an accidental termination. After that period, the data is fully and irreversibly deleted. We do not maintain backups of customer environments, so once deletion is complete, recovery is not possible.
We understand how critical your checkout issue was, and we regret that you felt unsupported during that time. Providing timely assistance is a priority for us, and we are actively reviewing your feedback to strengthen both our support responsiveness and communication.
We’d welcome the chance to discuss your case directly to ensure your concerns are fully addressed. Please contact us directly so we can review the details together.
Thank you for sharing your experience, it helps us improve our service.
Sincerely,
The Nexcess Team
Great phone support available when I need it
Great support representative I spoke with on the phone earlier. I've spoken with him a few times in the past as well.
He's always very helpful, patient and knowledgeable and does everything he can to help me with whatever my concerns or issues are.
Please let him know.I think he's great and you should definitely make sure he gets a raise and some type of acknowledgment.
It is because of great support staff like him that I rely on when I need to call phone support. It is because of this great live phone support that I became a customer of liquid web, and will continue to be, as long as I can talk with live phone support. Without it, I would have to find another hosting provider who does.
Thank you.
Sincerely,
Ralph O. Sharp
18 August 2025
Reply from Liquid Web Inc.
Hi Ralph,
Thank you so much for sharing such detailed and heartfelt feedback.
We’re delighted to hear that our phone support continues to deliver the level of care, patience, and expertise you deserve.
We’ll be sure to recognize the team member who assisted you. Feedback like yours reminds us why real, human support matters.
We’re honored to be your hosting partner and look forward to supporting you for years to come.
Sincerely,
The Liquid Web Team
They are playing games and NOT refunding my money
I paid for 2 full years of service with liquid web hosting for my websites. Hoping for a looooong time smooth transaction, but it had lots of problems with them, they couldn't resolve our issues and even their supervisor said that they could only help with what they know. So, what ever they don't know and beyond their skills they will not be able to help with. I requested a refund, they said they've sent the refund to my account but confirming with my bank, I still didn't receive any refund. It's been going on since June 3rd. I asked to send me a receipt that they sent the money, they said they've already sent, which I didn't receive. I am still waiting on my refund or a proof (receipt) that they've sent the money. Even though they said they sent the receipt via email, they are still checking about sending the receipt again to confirm that they've sent the money. Why would they NOT send the receipt so I can follow the money with my bank.
3 June 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Wael,
Thank you for taking the time to share your experience. We truly understand how frustrating it must be to wait on a refund while also dealing with service issues, and we’re sorry that our handling of this situation has added to your frustration.
A refund was originally initiated in June, but due to an unexpected processing issue, it unfortunately did not complete as intended. As soon as we became aware of this, our team worked closely with our finance department to resolve the matter, staying in touch with you and monitoring the process throughout.
We sincerely apologize for the delay and the confusion it caused. We can confirm that the refund was successfully reprocessed and sent on Friday, August 22nd. You should see it reflected with your bank shortly, but if you encounter any further issues, please reach out directly. We will provide immediate documentation and assistance to help track it down.
We value your trust and regret that your experience has not reflected the standard we strive for. Thank you again for your patience as we worked to correct this, and please know we are here to support you should you need any further help.
Sincerely,
The Liquid Web Team
Gone to hell
Since phone support went and anyone who has any idea of what they’re doing was replaced by idiots, my business has been crushed by emails not working, basic support requests going unanaswered for days and live chat f**king off for a sandwich mid conversation, this company has really gone to hell.
If you’re thinking of joining, don’t. Plenty of companies out there that offer proper customer service and the only vote we get is with our wallets.
12 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Patrick,
We’re truly sorry to hear about your recent experience and the frustration it’s caused you and your business. This is not the level of service we strive to provide at Liquid Web, and your feedback makes it clear we fell short.
The issues you’ve described, such as delays in responses, live chat interruptions, and problems with email functionality, are serious and deserve immediate attention.
We’d like the opportunity to investigate what happened and work toward resolving these problems for you. If you’re open to it, please reach out with your account details so we can prioritize your case.
We know your time and your business are valuable, and we want to restore your confidence in our team.
Your feedback will also be shared internally to ensure these concerns are addressed at a systemic level so they don’t happen again.
Thank you for bringing this to our attention, and we hope we can make things right.
Sincerely,
The Liquid Web Team
This hosting website has scammers and…
This hosting website has scammers and fraudsters on the websites. When, I tried to tell this hosting site about 2 of there websites that scammed me out of money(I have receipts), they kept sending me to an abuse form, that doesn't work and when I tell them this through chat, they all of a sudden log out. Some of these websites, they are hosting are located in Amsterdam, Austria and other countries, scamming people in the U.S. I bet they had a lot of complaints before & I pray the FBI and all those other companies & agencies are looking into because Liquidweb, Allows this type of criminal behavior
9 August 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Reign,
Thank you for taking the time to share your experience. We take abuse and fraud reports very seriously and thoroughly investigate every complaint we receive. We are sorry to hear about the difficulties you encountered and apologize for any frustration caused by miscommunication or technical issues with our abuse reporting process.
Our Abuse Team works diligently to review all reports, including those involving third-party sites hosted on our network, and takes appropriate action when violations are confirmed. We want to ensure your report is received and reviewed promptly. Please forward all details, including any receipts or documentation, directly to abuse@liquidweb.com so that we can investigate further.
We value your feedback and are committed to continually improving our processes to make reporting concerns as straightforward and effective as possible.
Sincerely,
The Liquid Web Team
Feliex, Marco & Bret were / are awesome and…
Felix, Marco, & Bret were / are awesome and very attentive with their aggressiveness to get things done and move things forward... That is Peace of Mind to a Non-Techie :-) and why I felt comfortable signing up with LiquidWeb..... LiquidWeb is super organized and has the latest greatest technology capabilities.. All 3 were very patient and took the extra time to explain things carefully to help avoid mistakes and miscommunication..... And I love their Totally Free, No Cost 3 year Program if you are 25 or older ... HA ... just kidding on that one...
6 August 2025
Reply from Liquid Web Inc.
Hi MK,
What an incredible review, thank you! We’re so glad Felix, Marco, and Bret provided the attentive and patient support that gave you confidence in getting started with Liquid Web. We’ll be sure to share your kind words with them. Welcome to the family, we’re thrilled to have you on board.
Sincerely,
The Liquid Web Team
My help desk support person Adam was a…
My help desk support person Adam was a tremendous help!
7 August 2025
Reply from Liquid Web Inc.
We’re so glad to hear that Adam was able to assist you! Thank you for taking the time to share your experience. We’ll make sure he sees your kind feedback. Our team is always here to help whenever you need us.
Sincerely,
The Liquid Web Team
Exceptional Support from Liquid Web
Truly outstanding phone support by Kate! She was extremely knowledgeable and patient as she upgraded the PHP settings on my server for each domain and subdomain. After each upgrade, I tested the sites to confirm they were working properly, and she stayed on the line throughout the process. I appreciated her professionalism and efficiency. This was 5-star support in every way—thank you, Liquid Web!
2 August 2025
Reply from Liquid Web Inc.
Hi Ruth,
Thank you for sharing such wonderful feedback. We’re delighted to hear that Kate delivered exceptional support with professionalism and care throughout your PHP upgrades. We’ll be sure to pass along your appreciation. She’ll be thrilled to hear it.
Thank you for choosing Liquid Web.
Sincerely,
The Liquid Web Team
Matt was a Great Help
Matt was a Great Help. He assisted me and took care to keep me and my server safe. Liquid Web is the BEST!!!
28 July 2025
Reply from Liquid Web Inc.
Hi Cindy,
Thank you for the fantastic feedback! We’re so glad Matt was able to assist and keep things running smoothly for you. Your trust means a lot. We’ll be sure he knows how much his efforts are appreciated.
Sincerely,
The Liquid Web Team
A 'known issue' taking our VPS down, every day!
We've only just moved to LW, so it's really sad that we're already experiencing such severe service failures.
Two mornings in a row, I've woken up to the following error message taking down our eCommerce websites:
"Misdirected Request
The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection."
Yesterday, I was told this was a 'known issue' and it was fixed in 10 minutes. But, this morning it is back again! We've now had around 10 hours down time within 28 hours and LW are arguing about whether this breaches their SLA! This is a very expensive 'managed' VPS!
A very disappointing start to our LW hosting.
27 July 2025
Unprompted review
Reply from Liquid Web Inc.
Hello,
Thank you for taking the time to share your experience. We sincerely regret that your first days with us have not met expectations.
We understand how disruptive and frustrating downtime can be, especially when every minute matters. The error you're encountering, related to SNI mismatches, is certainly not the standard we aim to provide, and we’re deeply sorry for the repeated disruptions.
When issues like this arise, especially if they’re part of a known root cause being actively addressed, our goal is always to resolve them swiftly and transparently. We also take SLA concerns seriously and aim to ensure our customers are treated fairly under the terms of their service.
That said, we recognize this has been an unacceptable start to your journey with us. We'd love the opportunity to turn things around and help restore your trust. If you’re willing, please reach out directly with your ticket or account number. We’ll make it a priority to work with you toward a resolution and ensure long-term stability for your VPS environment.
Your feedback helps us improve, and we genuinely appreciate you giving us the chance to respond.
Sincerely,
The Liquid Web Team
Fast, reliable and trustworthy
Quick answer and resolution of the problem. There are always there to help with any support that we need. Fast, reliable and trustworthy company and support.
25 July 2025
Reply from Liquid Web Inc.
Hi Gabo,
Thank you for your kind words. We’re proud to know that our team continues to deliver fast, reliable, and trustworthy support. Your confidence in us means everything . We’re here 24/7 whenever you need help.
Sincerely,
The Liquid Web Team
Patient and diligent support provided!!
Patient and diligent support provided!!
Mohamed A was extremely patient and clear with his responses and actions on multiple queries from our end regarding back-up and deletion of files from our server (which was tedious to carry out manually) and also to reconfigure our Acronis backup system in a manner where there is sufficient space left.
23 July 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Vikram,
Thank you for sharing your experience. We’re so happy to hear that Mohamed provided patient, clear, and thorough assistance with your backup and configuration requests. We’ll make sure he’s recognized for his diligence. It’s a pleasure to have you with us.
Sincerely,
The Liquid Web Team
Dean Pike is a sharp guy and very helpful
You have a technician by the name of Dean Pike who works so hard, is extremely effective at what he does and knows how to explain complex technical aspects in very simplistic language.
21 July 2025
Reply from Liquid Web Inc.
Hi Ken,
We really appreciate you highlighting Dean’s excellent work. He truly exemplifies our commitment to making complex hosting tasks easier to understand. We’ll make sure he knows how much his expertise and clarity are valued.
Thank you for choosing Liquid Web.
Sincerely,
The Liquid Web Team
Support almost non-existent
We have a managed server and our backups have not run in 3 days. We can no longer find a phone number for support. No one is available on chat in evening. The only response to our ticket is from over 24 hours ago ... "My name is Pradeep, and I'll be assisting you today regarding the slow backup.
Please allow me some time to look into your request, and I will update you when I have more information. Please let me know if you have any further questions or concerns in the meantime."
---
7/23/25 - support after the review above has been much better, problem has been fixed, changed from 1 to 3. Would be a 5 if my support ticket was handled in reasonable amount of time. Hopefully next time ...
20 July 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Fred,
Thank you for taking the time to share your experience. Your feedback is incredibly important to us, and we sincerely apologize for the delays and difficulty you've encountered.
What you described does not reflect the level of service we strive to provide, especially for managed server customers who rely on consistent support and dependable backups. We also understand your frustration in not being able to reach support through the channels you expected.
Please know that we’re actively reviewing this issue internally to identify what went wrong and ensure it doesn’t happen again. We'd also love the opportunity to resolve your concerns directly and get things back on track. If you're open to it, please reach out with any ticket numbers or details so we can prioritize a deeper investigation and respond with urgency.
We truly appreciate your patience and hope to regain your trust.
Sincerely,
The Liquid Web Team
Dan provided excellent customer service…
Dan provided excellent customer service and put me at ease. In this day and age of chat support, it was really nice to have a verbal exchange by phone. Nice work!
20 July 2025
Reply from Liquid Web Inc.
Thank you for the great feedback! We’re thrilled that Dan provided the kind of personal, reassuring support you were looking for. We’ll be sure to recognize his efforts, and we completely agree, sometimes a real conversation makes all the difference.
Sincerely,
The Liquid Web Team
Save yourself the hassle
We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every couple of months).
If you have an issue with your website and raise a ticket with their "24/7" technical support, do not have any expectations whatsoever you will receive a knowledgeable response. The responses will often not address the issue, and you will often go around in circles waiting a couple of hours between each response no matter how clearly your question is phrased.
Escalation to a supervisor used to work to get a adequate response, but now even this request seems to be ignored.
After submitting a cancellation request for being a loyal customer for 9 years, there was no attempt to even find out the reason for the cancellation, instead the cancellation was expedited (not that we were going to stay). This just shows the little value they have for customers.
Save yourself the hassle if you run a serious website and go a hosting company that cares about their customers and service.
14 July 2025
Unprompted review
Reply from Liquid Web Inc.
Hi Niral,
First and foremost, thank you for being a Nexcess customer for over 9 years. We truly appreciate your loyalty and are deeply sorry to hear that your recent experiences have not met the standard you rightfully expect and that we strive to deliver.
Your feedback about our support responsiveness and escalation process is especially concerning. We understand how critical it is to receive clear, timely, and effective assistance when your website needs attention. What you've described does not reflect the level of service we aim to provide, and we regret that this has been your experience.
We also regret that your cancellation process didn’t include an outreach to understand your concerns more deeply. Listening to long-standing customers like you is essential to how we improve, and we missed an opportunity to do that here.
Although you've chosen to move on, our team has already reached out to express our sincere apologies for falling short of your expectations. We've also assured you that your concerns are being taken seriously, and that your feedback is being used as an opportunity to improve. From internal support processes to escalation handling, we are committed to identifying and implementing the corrective actions necessary to regain the trust of customers like you.
We value every customer, especially those who have been with us for nearly a decade, and it’s never our intention to make anyone feel overlooked or unappreciated. While we respect your decision, we truly hope we’ll have the chance to earn back your confidence in the future.
Sincerely,
The Nexcess Team
Awesome Migration Team!
Nick provided exceptional service throughout the migration and onboarding process. Nick and the Nexcess team were extremely helpful and thorough even when questions were beyond the migration process itself. Based on this experience alone, I would be happy to recommend Nexcess. Thanks!
10 July 2025
Reply from Liquid Web Inc.
We’re so happy to hear that, and we’ll be sure to pass your kind words along to Nick and the migration team! It’s great to know that your onboarding experience was smooth and that our team could assist beyond migration. Thank you for trusting us, and for the recommendation!
Sincerely,
The Liquid Web Team
Dylan responded very quickly compared…
Dylan responded very quickly compared to I already had made 3 requests starting yesterday. Some of the answers support gave me I had no idea what they meant so i really couldn't do anything constructive with the advice. Dylan took care of the websites that no one else had yet; then spent a couple minutes and helped me set up Thunderbird which is my own problem not really part of Nexcess tech i'd think. Although it did work before I migrated, but now to thanks to Dylan it works again and in fact my migration is now complete and I'm back up to speed better than we were at our previous host. Thank you I hope an think I'll be happy here at Nexcess! And ps even though I really don't understand that much about what we've been doing through this migration process, everything we have done I do understand now and I saved all the links and all the emails for future reference. Thank you. And thank Dylan!
7 July 2025
Reply from Liquid Web Inc.
Thank you for sharing such detailed feedback. We’re so glad Dylan could step in and get everything running smoothly for you, from completing your migration to helping with Thunderbird. We’ll make sure Dylan and the team see your kind words. Welcome, we’re excited to have you with us!
Sincerely,
The Liquid Web Team
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