Liquid Friday Reviews 

1,518
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 298 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, often going above and beyond to assist with queries and explain processes. Many people highlight the outstanding service and top-notch customer support, noting its efficiency and reliability. Reviewers appreciate the clear communication and the timely, understandable payments, contributing to a hassle-free experience. However, some customers also noted difficulties with the user experience, particularly regarding accessing payslips or finding the system confusing and frustrating. A few other people also felt that there were unexpected deductions from their payments, leading to a lack of transparency and requiring arguments to resolve.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as polite, helpful, and professional,... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency, reliability, and tailored... See more

User experience

Customers had ambiguous experiences with user experience, with many reviewers finding the sign-up process and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, helpful, and... See more

Payment

Consumers find payment to be ambiguous, with some reporting swift payments and positive experiences, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I emailed them asking some payslips for jobs u did more than a year ago, and they sent it to me very quickly and with all the information needed.. My accountant wanted to know some deductions, an... See more

Company replied

Rated 4 out of 5 stars

Alot of umbrella companies are hard to get hold of or dont have the best customer service. Liquid Friday has changed my mind. They call you back straight away, they are personable and go out of thei... See more

Company replied

Rated 4 out of 5 stars

Very clear, Informed and helpful staff. The only one issue i have found is that I can't remember my username for downloading payslips. I have used the "forgotten username " option with no joy

Company replied

Rated 5 out of 5 stars

A very good experience this morning totally professional try to help as much as possible for myself, the problem was obviously myself. I couldn’t understand how the timesheets worked and have a non-... See more

Company replied


Company details

  1. Payroll Service
  2. Payment Service

Written by the company

Leading UK, FCSA Accredited Umbrella company, we focus on delivering exceptional customer service for contractors and agencies. Find out more: https://www.liquidfriday.co.uk/


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,518)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & easy

14 May 2026
Liquid Friday logo

Reply from Liquid Friday

Hi, Thanks for the amazing feedback, we really appreciate it- All the best Liquid Friday Team

Rated 4 out of 5 stars

Well explained

Well explained

8 May 2026
Liquid Friday logo

Reply from Liquid Friday

Hi, Thanks for the amazing feedback, we really appreciate it- All the best Liquid Friday Team

Rated 1 out of 5 stars

Difficult to navigate

Difficult to navigate; cant even see my payslip on the App

5 May 2026
Liquid Friday logo

Reply from Liquid Friday

Thank you for your feedback. We’re sorry to hear that you’re having difficulty navigating the app and accessing your payslip.

We understand how important it is to be able to view your payroll information easily, and we apologise for any inconvenience this has caused. Our team would like to investigate this issue further to help resolve it as quickly as possible.
We appreciate you bringing this to our attention and will work to improve the experience.

Rated 5 out of 5 stars

Great service

1 May 2026
Liquid Friday logo

Reply from Liquid Friday

Hi, Thanks for the amazing feedback, we really appreciate it- All the best Liquid Friday Team.

Rated 1 out of 5 stars

Paid to have the early payment

Paid to have the early payment. Still hasn’t been processed 3 working days later than I was told it would be paid by. Would not recommend considering all they have to do is approve the payment and even then it doesn’t get processed until 8pm usually…

29 April 2026
Liquid Friday logo

Reply from Liquid Friday

Hi Callum, We're sorry to hear about your experience and understand your frustration with the delay. This isn’t the level of service we aim to provide.one of the management team will be in contact shortly to discuss.

Rated 4 out of 5 stars

was told 30 % will be deducted as UTR…

was told 30 % will be deducted as UTR number does not allow 20% , to be made.
link to open payslip. need to down load app.

29 April 2026
Liquid Friday logo

Reply from Liquid Friday

Hi Paul, thank you for you review. One of the team will be in touch to assist with your UTR number and help with any questions you may have regarding the app.

Rated 5 out of 5 stars

The best one

The best one! 👌🙌

22 April 2026
Liquid Friday logo

Reply from Liquid Friday

Hi, Thanks for the amazing feedback, we really appreciate it- All the best Liquid Friday Team.

Rated 5 out of 5 stars

Good service

All is good and nice

17 April 2026
Liquid Friday logo

Reply from Liquid Friday

Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.

Rated 5 out of 5 stars
Liquid Friday logo

Reply from Liquid Friday

Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.

Rated 5 out of 5 stars

Excelent Number one

23 April 2026
Liquid Friday logo

Reply from Liquid Friday

Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.

Rated 5 out of 5 stars

Good.

Good payroll.

9 April 2026
Liquid Friday logo

Reply from Liquid Friday

Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.

Rated 1 out of 5 stars

Not the service I believed I was…

Not the service I believed I was signing up for , very pleasant staff on the phone superficialy helpful, promise the world they tell you they will ring back ..

8 April 2026
Liquid Friday logo

Reply from Liquid Friday

Thank you for your feedback. I’m sorry to hear that the service did not meet your expectations and wasn’t what you believed you were signing up for. One of the management team will be contact shortly to discuss this.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look