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LIPS Healthcare Reviews 650

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making them feel at ease and well-informed. The service is frequently described as excellent, with many appreciating the clear explanations and efficient processes. People also highlight the exceptional customer service, noting the welcoming environment and the personalized attention received. However, some customers experienced issues with response times and user experience. A few people mentioned significant delays in appointments and receiving updates, while others found the administrative processes complicated and difficult to navigate. There were also instances where communication was lacking, leading to frustration and a feeling of being unheard or improperly assessed.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, kindness, and attentiveness. Many... See more

Service

Users describe positive interactions with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and supportive interactions.... See more

Response time

People report ambiguous experiences with response times. Many customers praise prompt communication, quick... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the process seamless, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Ramjumdar put me at ease immediately. She made me feel relaxed. I told her the reason for my visit and she asked appropriate questions. We had a good conversation and she made plans to email my sur... See more

Rated 5 out of 5 stars

Dr. Steven Millington was great. He explained my case in a clear, not rushed manner, giving me confidence and relief regarding my knee situation. Gave me great comfort that everything was going to be... See more

Company replied

Rated 5 out of 5 stars

Mr. Matay Arsan is an exemplar medical professional. He explained my procedure clearly, explaining all the specialist terms but without being patronising. He did not speak too quickly, pausing from ti... See more

Company replied

Rated 5 out of 5 stars

I used to live in London and now i am living in Paris. Dr. Bora was my fertility doctor before and I trust her so much! So this time back to London I booked her consulting with LIPS healthcare. It was... See more


Company details

  1. Medical Clinic
  2. Doctor
  3. Medical Center
  4. Orthopedic Surgeon
  5. Private Hospital
  6. Surgeon

Written by the company

At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

650 reviews

5-star
4-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

First apppointment

Welcoming and easy. Reception staff, very helpful. Nice cup of coffee on arrival.
Came by bus to avoid any possible parking problems.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Dr Amaofo

Dr. Amaofo seemed great, she paid close attention to the details of the case and was helpful in answering my various questions.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy with LIPS professionalism

I am having treatment with an orthopaedic surgeon for total knee replacement; and am very pleased with the outcome. Highly skilled and very attentive, he has visited me several times following my successful operation. The LIPS are well organised and proficient

17 November 2025
Rated 5 out of 5 stars

Thorough, practical and trustworthy

Mr Woods comes across as very trustworthy. He carried out a thorough review and established that, in fact, my child had normal tone and movements of the tongue and didn't require an invasive frenectomy (which was advised inappropriately at another, dental practice).

18 November 2025
Rated 5 out of 5 stars

Definitely a trustworthy medical care centre to visit

I used to live in London and now i am living in Paris. Dr. Bora was my fertility doctor before and I trust her so much! So this time back to London I booked her consulting with LIPS healthcare. It was a great experience and everything just went so efficient! She is so kind as usual and I feel so comfortable with the LIPS as well: modern, professional, hospitable… make patients feel not only professional but cozy. Appreciated Dr. Bora and highly recommended LIPS.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Very efficien

Very efficient & straightforward to make the arrangements to see the dermatologist for the first time.

4 November 2025
Rated 5 out of 5 stars

All staff at LIPS were professional and…

All staff at LIPS were professional and friendly and the consultant I saw was excellent. From my experience I can recommend LIPS.

8 October 2025
Unprompted review
LIPS Healthcare logo

Reply from LIPS Healthcare

On behalf of LIPS Healthcare, thank you for your wonderful feedback. We’re so pleased to hear that you found our staff professional and friendly, and that your consultant provided excellent care. Your recommendation truly means a lot to us!

Rated 5 out of 5 stars

Very good responsiveness and expertise

Good response to communications and expert consultation

17 October 2025
LIPS Healthcare logo

Reply from LIPS Healthcare

On behalf of LIPS Healthcare, thank you for your kind feedback. We’re delighted to hear that you were pleased with our communication and expert consultation. Your comments are truly appreciated!

Rated 4 out of 5 stars

Friendly welcome

Friendly welcome, thorough and expert consultation.

17 October 2025
LIPS Healthcare logo

Reply from LIPS Healthcare

On behalf of LIPS Healthcare, thank you so much for your kind feedback. We’re delighted to hear that you experienced a friendly welcome and a thorough, expert consultation.

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