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I ordered some shoes which turned out to be too big - I returned them however postage was to Italy ! If I had known that to start with I wouldn’t have ordered. It cost be £20 in postage to Return- I w... See more
Company replied
Was hesitant to buy as barely no reviews and quite a new online shop but the website is easy to navigate and have people ready to answer any questions. I ordered some Tommy Hilfiger earrings to test... See more
Paid for trainers 8/5. Received email acknowledging order. Never heard from again. No response to any of my messages or emails since. Ignored PayPal. Now had to escalate case. Fingers crossed I get my... See more
Company details
About Linvelles London
Written by the company
Linvelles is a high-end fashion and apparel store selling luxury items sourced from boutiques and brands across Europe. Founded in late 2019 the company has continually provided customers with designer clothing, bags and accessories at excellent prices. With a Buy now, pay later scheme using gateways such as Klarna and Paypal Credit; you can get your favourite designer pieces in monthly instalments of 3.
Click here to shop at Linvelles
Contact info
bincleaves, woodmansterne Lane, London, United Kingdom
- 02039898026
- customerservice@linvelles.com
- linvelles.com
They were best priced and unique…
They were best priced and unique product range to choose from.
27 November 2022
Reply from Linvelles London
Dear Syed, Thanks for ordering Kate Spade bags via our website. We are delighted that you liked the bag and were happy with delivery timescales. Many thanks Linvelles CS team
The delivery is really fast
The delivery is really fast. The prices are good but could be great as i am 30 mins from Bistervillage which is cheaper.
23 November 2022
Reply from Linvelles London
Dear Fehintola, Thanks for your review, we are so happy to know that you liked the Gucci bag you ordered from our website :) We look forward to you shopping with us again. Many thanks Linvelles CS team
Amazing experience
Hello.
I just received the parcel and it had been just wonderful
Ordering from your platform as the delivery was earlier than I had expected and the wrapping has been done with a highly professional touch.
Thank you so much.
15 November 2022
Unprompted review
Reply from Linvelles London
Dear Zara, We are delighted to know that you were happy with the Burberry bag you ordered from us. We look forward to you shopping with us again soon. Many thanks Linvelles CS team
Order received Satisfied
Hello. Just received the parcel and it had been just wonderful
Ordering from your platform as the delivery was earlier than I had expected and the wrapping has been done with extreme professional touch. Thank you so much.
11 November 2022
Unprompted review
Reply from Linvelles London
Dear Tara, We are delighted to know that you were happy with the Versace bag you ordered from our platform. Thanks for your review, we look forward to you shopping with us again soon. Many thanks Linvelles CS team
Amazing and really professional service.
1 November 2022
Unprompted review
Reply from Linvelles London
Dear Jude, Thanks for your review, we look forward to you shopping with us again soon. Many thanks Linvelles CS team
My bag arrived quickly
My bag arrived quickly, it was packed nicely. Great price, happy with my order.
5 November 2022
Unprompted review
Reply from Linvelles London
Dear Bippin, Thanks for ordering the Love Moschino bag from our platform. We are delighted to know that you were happy with the service. Thanks for your review, we look forward to you shopping with us again soon. Many thanks Linvelles CS team
Very satisfied with my parcel
Very satisfied with my parcel, nice packaging, great price and delivered on time
10 November 2022
Unprompted review
Reply from Linvelles London
Dear Hassan, Thanks for ordering Guess bag from our platform. We are delighted to know that you were happy with the service. Thanks for your review, we look forward to you shopping with us again soon. Many thanks Linvelles CS team
I have just received my order
I have just received my order. It arrives on time, nicely packed and last but not the least amazing price. Will definitely shop again.
12 November 2022
Unprompted review
Reply from Linvelles London
Dear Kanwal, Thanks for ordering the Love Moschino bag from our platform. We are delighted to know that you were happy with the service. Thanks for your review, we look forward to you shopping with us again soon. Many thanks Linvelles CS team
I am really happy with the service I…
I am really happy with the service I got the 4g network and it works really well
A happy customer!!
13 November 2022
Unprompted review
Reply from Linvelles London
Thanks for ordering the Coach bag from our platform. We are delighted to know that you were happy with the service. Thanks for your review, we look forward to you shopping with us again soon. Many thanks Linvelles CS team
Do your research before parting with your hard earned cash!
I rarely feel the need to post negative reviews but this company must be called out for their actions. I, like the previous poster, was a competition winner and have had nothing but issues with Linvelles. It took 6 months for them to realise that they would not be able to provide the original prize offered then they offered vouchers...fantastic I thought but still had a bad gut feeling, I ordered 2 items and guess what...only 1 of the 2 (the cheaper one) arrived. Their 'contact us' option is woeful and 4 attempts from me to get a response from customer services sees me at this point. I am fortunate in the fact that I have not lost my own money but I am extremely concerned about how this company is being run. At no point was I alerted to the fact items had been dispatched and also that there was any stock issues, reputable companies dealing with designer goods keep the customer informed with emails and alerts. The items were received in a cheap plastic mail bag with no paperwork inside so again nothing to verify what had been sent. Before ordering from this company make sure you do your research!
13 November 2022
Unprompted review
Reply from Linvelles London
Dear Sharon, your items was part of a lucky draw competition which was run by a third party. Due to technical issues details of winners were received late by us by then the items were out of stock. We offered you an alternative Guess bag and couple of Versace wallets which are received by you. We hope you are now satisfied by the outcome and are happy with the prizes you won. Many thanks Linvelles CS Team
Competition prize not honoured by Linvelles
I have never done a bad review about any company this is the first one ever. I won a bag in a competition 4 months ago I have yet to receive this bag I have had email after email saying they are dealing with it. I have stopped contacting them now what an unreliable mis leading Company certainly not a Company to trust I would sure never purchase any product with them. I will be putting a review on social media next to inform people what type of Company they are purchasing products from.
30 May 2022
Unprompted review
Reply from Linvelles London
Dear Caroline, your items was part of a lucky draw competition which was run by a third party. Due to technical issues details of winners were received late by us by then the items were out of stock. We offered you alternative item. We hope you are now satisfied by the outcome and are happy with the prize you won. Many thanks Linvelles CS Team
Reply from Linvelles London
Dear Shirleyann, Thanks for your order and we are delighted that you were happy with the service. Many thanks Linvelles CS Team
Great experience
Second purchase from Linvelles both service and product was outstanding. Bags are fairly priced and affordable.
13 June 2022
Unprompted review
Easy to check about my order
Easy to check about my order, good quality of service, good product description and tracking my package! Thank you for your help!
1 June 2022
Unprompted review
Reply from Linvelles London
Dear Irelle, Thanks for order, we are very happy to know that you liked our platform and were satisfied with the service received. Many thanks Linvelles CS team
Reply from Linvelles London
Thanks Valentina for your kind words. We are happy to you like your Love Moschino bag. We hope that you would shop with us again soon. Many thanks Linvelles CS team
Extremely poor service
Extremely poor service. A company offering "luxury" brands but are yet to master luxury business or service. I would not recommend this company.
My first time using Linvelles and it will definitely be my last. I placed an order for a Gucci bag and paid extra for special delivery for 1-4 working days. After 4 days the item had not arrived and tracking had not been updated. I contacted customer services and was told the item would be dispatched the same day and be delivered on day 5 and my special delivery fee would be refunded as the item did not arrive within 1-4 days. I was happy with this resolution and once again waited for the item to be delivered. However, it did not arrive. After 7 days I attempted to contact customer service but for 3 days it was going straight to voicemail and not ringing. On the 10th day I emailed customer service to ask for an update and I received a reply to say there was shipping issues between Italy and the UK and they cannot give an estimated delivery date therefore the whole item has been refunded to my account. (Didn't even give me an option to wait for delivery, regardless of how long it might take, they just refunded me regardless which makes me question if the actual item was even available in stock to begin with?!)
Unsure why I was told on day 4 it would be delivered on day 5 but then on day 10 to be told its not even in the UK yet and I can't have the item at all! My basic math skills tell me something doesn't add up there.
I was also suspicious regarding my calls to customer service constantly going straight to voicemail, so I attempted a call from my work phone with a different phone number and to my surprise, it rang every time (although with no answer) but when placing calls on my normal phone it was still going to voicemail. Highly suspicious and I wouldn't recommend this company at all. I'm not a business woman but a little transparency with regards to delays, delivery options for items outside of the UK would be a start. It seems they just want to take your money without considering transparency, honesty and how to provide good customer service.
20 May 2022
Unprompted review
Reply from Linvelles London
Hey Jacey,
Thank you for your review and for sharing your concerns,
As explained by email and phone the reason for the delay was caused an anomaly in our systems and the refund was granted due to you asking one of the customer service advisors for a refund if the item would not reach you before a particular date.
Once again we apologise for the inconvenience this has caused and have granted you 10% compensation on top of the refund for your order.
Kind Regards,
Linvelles
Great experience
Fast service and Quick Delivery! looking forward to buying again!
30 April 2022
Unprompted review
Extremely disappointed
Extremely disappointed! The stitching of the gucci bag was literally coming off. It was described as 'new' but this was far from it! Still waiting for a refund/exchange since I have already sent the bag back to them.
18 April 2022
Unprompted review
Reply from Linvelles London
Dear Star,
Thank you for your feedback.
All items listed on Linvelles are brand new; it seems the item you ordered was defect on arrival and we do apologise for the inconvenience this has caused you.
We have since asked you to send the item back so that we may process an exchange for another bag. Upon receiving the returned item, we did not receive the original packaging such as the Gucci box. To process a refund or exchange, we must receive all original packaging.
A member of our customer service team is in contact with you via email to resolve this issue.
Kind Regards,
Linvelles
Highly recommended
Great selection of items and great prices, order arrived super quick, highly recommended
12 April 2022
Unprompted review
Beautiful bag.
Beautiful bag delivered within the timeframe.
I will be recommending Linvelles to friends and family.
Thank you once again.
12 April 2022
Unprompted review
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