LINSY HOME Reviews 

I purchased my Rubik III modular sofa in December. When I assembled the sofa, it was easy enough for one person. The back sections did not fit properly, with as much as one full inch gap at the top. While it did stay in place, the opening poses the risk of injury of a child getting a hand stuck, or even a pet, getting a leg caught. I reached out to the company - their customer support is HORRID! There is ZERO phone support, just email and they kept asking me for MORE pics, One back section, it seemed the location of the screws was incorrect. They sent me a replacement piece but when that didn't resolve the issue, they told me that they felt it was the base, which, they expected me to send that back "in the original box and packaging" which was LONG GONE, but also, at my own expense. I would not have a couch until they got around to sending the new piece. I asked SEVERAL TIMES to ship me the replacement piece and provide me with a shipping label and I could use the box they send the replacement part in - their excuses were IDIOTIC! This was March, and they were just dragging it on and on – not resolving the problem, and expecting me to pay to ship back their inferior product and leaving me with little confidence that they would ship back a replacement.
Growing increasingly more disgusted and frustrated with this, I asked them to refund the cost of one of the ottoman pieces, and I would walk away. They agreed, however, they asked me to consider removing the bad review I had left them on this site. I felt like I would not have gotten the refund, if I did not agree to remove the review. I did get the refund, but it angers me that by removing the review, it made the company look better than they actually are - and it does not eliminate potential liability of their company if there was an injury. My suggestion, spend a little more money, buy a different brand. POST RESPONSE: Their response is NOTHING SHORT OF A MISREPRESENTATION OF FACTS! Their AGREEMENT to refund MY REQUESTED amount, was ONLY after nearly 3 full months of arguing with them about the back section not fitting properly. Yes, they did refund money, ONLY AFTER THEY WANTED ME TO RETURN A PIECE AT MY OWN EXPENSE, AND WAIT FOR A REPLACEMENT. Would happily show pics of their low quality product!! New update 3/26 - they opened a new service ticket after they discovered that I had returned here to leave a new review. Also upset that I left a negative review and reminded me of their warranty. I NEVER told them that returning the item was not an option, just that it should not be at my expense. I asked that I be sent shipping labels for each of the 5 pieces and the cost of purchasing boxes to ship back what I paid for. Well, crickets!! From the looks of other reviews, I am not alone in the disappointing experience with this company. RESPONSE TO 3/29/25 - YOU NEVER STATED THAT YOU WOULD PAY FOR ME THE RETURN OF THE COUCH!!! I HAVE YET TO RECIEVE THE SHIPPING LABELS OR FUNDS TO PURCHASE BOXES TO RETURN THE COUCH- OTHERWISE, IT WOULD HAVE BEEN OUT THE DOOR!!! I WAS TOLD TO RETURN, WHAT YOU FELT WAS THE PART CAUSING THE ISSUE - IN THE ORIGINAL BOX AND PACKAGING - AT MY EXPENSE!!!! I DO NOT HAVE THE BOXES THEY CAME IN!!!! I ASKED YOU TO SEND THE REPLACEMENT PART SO THAT I COULD USE THAT BOX TO RETURN THE PIECE YOU THINK IS BAD!!! I COULD USE THE SAME BOX TO RETURN THE M PART.
YOU SAY YOUR PRODUCT HAS A WARRANTY - PROVE IT, AND PROVIDE ME THE LABELS, AND $150 TO PURCHASE BOXES AND I WILL RETURN THE ENTIRE COUCH. STOP WASTING MY TIME AND STOP LYING ABOUT WHAT YOU HAVE DONE TO RESOLVE THIS ISSUE - YOU ARE LUCKY THEY DONT ALLOW FOR PICS ON THIS SITE!!

Everything seems really nice, but im not sure about the durability of the back rest, if it isn't up against a wall. There is an awful lot of flex, and not a lot of airia anchoring it to the seat.

We were missing an armrest with our order and several of the female threads for the screws were damaged and didn’t allow for the screws to fully tighten down. The backrests are also not very sturdy.

I am still waiting for a missing connecting piece for the arm rest. reported within days of receipt of shipment.

Receiving my order was easy I delivered it straight to my door and took only maybe an hour to completely build a whole entire loveseat and ottoman probably even shorter. My only complain about the Rubik five is that I wish it was a little bit higher from the ground and that there was a little bit more cushion in the seats. I don’t know if I got Faulty, cushioning, and the Ottoman, but the normal seats could be a little bit more firm and bouncy.

I am want to express my dissatisfaction with the quality of the Rubix V 3 seater with three storage ottomans

1. The seat cushion arrived visibly soiled with dirty
2. The fabric color and pattern on the sofa do not match the fabric color and pattern on the ottomans. The pattern is starkly different, as if two distinct sets of fabric. This does not look cohesive and it very noticeable.
3. I did not receive an adequate number of U blue brackets to connect the pieces. I am missing approximately two brackets, despite being informed by Customer Service that they are not required. However, all instruction materials and videos depict blue brackets in every slots are present on both the couches and ottomans.
4. The overall quality of the fabric on the couches and ottomans is subpar. There are numerous loose strings, fraying, and stitching concerns around the legs. The fabric appears to be splitting.
5. The felt storage lids for the ottomans do not fit securely over the top of the ottomans. They seem to be larger than the ottomans themselves, and the Velcro will likely lose its grip over with use. Video material show Velcro strips on both the cushion as well as the lid. This is not what’s on my set.

The couch and its quality are good; the only issue I have is with the backrest. It mounts with two hooks, so if you lean against it from the back, it moves inward. I would suggest engineering a clip or hook for the bottom portion to keep the backrest sturdy.

Product arrived quickly. Easy to assemble. Cushions are firm as stated in previous reviews. We will see how they break in and if they become more comfortable. Overall a nice product

The furniture is really nice, however, our consul came broken upon delivery and now we have to go through the process of either getting it repaired locally or sending it back and having the possibility of it breaking again.

Ordering was great but shipping is taking a long time. The couch was supposed to be to show up 2 days ago but has just said a new date will be given when packages move and they have not moved in the past week. I know this is a FedEx problem but it looks bad for Linsy too.

Furniture seems good but customer service is trash.

Everything was delivered so good. Boxes still intact. Very easy instructions on how to put together and just love the couch overall. So good!!

They won’t publish my review on their website. This is my 4th attempt at writing a review. I received 3 ottomans instead of 3 seats to complete my couch. It took weeks to finally receive what I ordered. Customer service only emails once a day between 1:30am to 5:30am. They required I send them a bunch of pictures and the shipping labels which would’ve been fine if they responded more than once a day. So after a lot of back and fourth I finally was told they’ll ship my missing furniture. The couch is good now that it’s all together but I won’t be ordering from here in the future.

Terrible customer service and delivery but couch is decent.

I recently purchased the 5-piece Egyptian cotton set, and I couldn’t be happier with my purchase! The quality of the furniture exceeded my expectations—sturdy, elegant, and beautifully crafted. Putting it together was surprisingly easy, even though the boxes didn’t include instructions. Honestly, a bit of common sense was all it took to assemble everything perfectly. Overall, I’m extremely satisfied with both the product and the experience. Highly recommend!

We placed an order in November 2024 and are STILL missing in January if 2025.
Customer Service is NOT HELPFUL.
We placed an additional order and it doesn't line up.
Couch is decently comfortable but requires throw pillows. A single piece is a little too short to sit in but great with an ottoman in front.

Due to a lousy job of delivery by FedEx my furniture was left in my front yard without any notification and exposed to the elements over night. I give kudos to the packaging by Linsy that prevented any damage to the furniture. Now if it would have rained or snowed it may have been a different story but that wouldn't been a knock on Linsy. Highly recommend this company for prompt service and well made furniture.

Incredibly fast shipping. Very easy to set up once it arrived. I did wash the covers a couple times in fabric softener with cold water and then dry them on the fluff setting with no heat, just to soften them up and make sure they don’t shrink. They were a little itchy otherwise, but now they are good.

I really like your product because it’s practical, stylish and well made. Thank you also for updating me with my concerns

To date I have only received part of my 3 seat couch. The first shipment I got 2 C1 boxes and an A1 box. Along with that I got a metal bed frame which I did not order. The next shipment I got the console and another A1 box. So I still need an A1 box to complete my couch. I was told the storage ottomans were on back order. I would really like to receive the rest of my order.

Just finished my second end table. My compliments on the entire package. Quality parts, clear instructions, design allows for easy disassembly when needed to correct a wrong install, and most of all thank you for the magnetic screw driver which really counts when you have fat fingers. Respectfully, Bradley Williams feel free to share the review with Walmart and your prospective customers.