Link My Pet Reviews 

196
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... See more

Rated 1 out of 5 stars

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... See more

Company replied

Rated 1 out of 5 stars

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... See more

Rated 1 out of 5 stars

The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... See more

Company replied

Company details

  1. Pet Supply Store

About Link My Pet

Written by the company

Link Light

Link GPS Smart Tracker for Dogs

The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.

  • Location Tracking
  • Activity Monitoring
  • Temperature
  • Light
  • Records
TRY RISK FREE FOR 90 DAYS Link Classic and Sport Devices Link Cover Photo

Contact info

1.8

Poor

TrustScore 2 out of 5

196 reviews

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1.8

All reviews

(196)

1 review in the last 12 months

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Rated 4 out of 5 stars

I like that I can follow my dog if she…

I like that I can follow my dog if she escapes. I find that the GPS is a bit behind as far as quick time to locate a lost dog. Be sure to keep it charged.
We were out of town for 2 days so took the base station with us. It did make the new location current.
The device is somewhat "heavy" with the collar that goes with it. I remove it when we are at home but if I pick it up to put it on my dog she now shy's away from it. Tells me she doesn't like wearing it.

30 November 2019
Unprompted review
Link My Pet logo

Reply from Link My Pet

We are happy that you've had success with the GPS tracking. The response time will be quickest when your dog is connected as "With You" before she goes "Away", which is why we encourage the Bluetooth connection to your phone.

If you are interested in trying our other carrier options, please contact our Customer Care Department at 866-303-1876 or email support@linkakc.com. The soft carrier is a more lightweight way to connect the Link to your dog's collar and might be a better fit for you and your girl.

Rated 4 out of 5 stars

Great service most of the time

Great service most of the time. I did order 2 sleeves for my dogs collar, was charged for two and only received one. I contacted customer service several days ago but have heard nothing. I’ll try again .

30 November 2019
Unprompted review
Link My Pet logo

Reply from Link My Pet

Thank you for bringing this to our attention Carole. The second pink sleeve will be sent immediately and I also apologize that your inquiry wasn't received. The new customer care department also has a new phone number and you can reach us Monday-Friday from 9:30 am to 6:00 pm EST (with expanded hours on the way) by calling 866-303-1876 or emailing support@linkakc.com. We look forward to hearing from you again!

Rated 5 out of 5 stars

I have been a customer for many years

I have been a customer for many years ! Love my link and the customer service has been awesome!

29 November 2019
Unprompted review
Link My Pet logo

Reply from Link My Pet

We love hearing this! You and your pack have been an incredible part of our Link Pack and we look forward to moving into the future with you!

Rated 5 out of 5 stars

Unbelievable customer service

Unbelievable product and customer service! Nichole Hannigan Helped me through the process to connect my dog’s collar. I had difficulty understanding some instructions, but she politely and PATIENTLY helped me set up the device. Nichole checked with me through email and phone post set-up to make sure my dog’s collar was working accurately. I have never had such incredible service from any Company In my life. I would give her more stars if I could.
I would highly recommend this company to all pet owners!
Elizabethann Moore

22 November 2019
Unprompted review
Rated 4 out of 5 stars

I wish I had found this product years…

I wish I had found this product years ago I would still have the most amazing dog I've ever had. This is why I bought the link when I saw it - so my new dog will be protected. My only concern is the charging on occasion it has not charged fully after being on the charger for 12 hours. Otherwise the product is wonderful.

20 November 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I have spoken to 3 different customer services reps. And the are all very nice and helpful. From getting questions answer to explaining discounts for multiple collar setups.

7 November 2019
Unprompted review

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