Lineonline UK Reviews 

On time and exactly what I ordered

Ordered size large but when you look at sizing guide there is 2 sizes of large and was sent the larger of the 2 and asked for clarification was told only one side of large..spent £140 on work trousers that were wrong size beware what you order

I Never again! I ordered shoes that were shown as in stock, but after waiting 5 weeks I was told they weren’t available. This happened twice with different pairs. Very disappointing.

I bought a Ryobi brand scrollsaw from them.
It broke down after 30 minutes of work. I have no pratense about it, it happens, my bad luck.
The problem is that at the time of purchase they did not inform me that there is no service for this equipment in the UK.
I filed a complaint on 18.09, received a request to send a photo, sent immediately. After two days, another request to send a video, showing what the fault is.
I sent immediately. After a week I sent an email asking what was going on, why I had no information on what they were going to do about it.
They replied that they sent the video to the manufacturer and are waiting for a response.
A month passed and still silence.
It's a shame that you have to mark one star, because they don't even deserve it.
Ordinary swindlers, I am surprised that Ryobi has such a representative.

Ordered an AEG jigsaw from line on line. Good service, arrived in good time from italy. Realised i had ordered the wrong tool, requested a return and refund which was agreed promptly. I had to pay return postage but i knew that when i purchased. Posted on the Wednesday to Italy and by the following Monday line on line had issued the refund. Excellent service, would definitely recommend

DO NOT USE THIS COMPANY
Google them on Companies house. The business was dissolved on 9th July this year.
The website is still active.
They are trading illegally.
Report them to action fraud.

Sept 4 2025
I have now been contacted twice by Trust Pilot about this review.
The first saying the business was disputing the review. I sent TrustPilot a screenshot from Company House proving the business was dissolved in the UK July 9th 2024.
The second, this company are stating I reviewed the wrong company. I have verified that it’s the correct company and checked Company House again. It is still a dissolved business and should not be trading in the UK.

The sooner TrustPilot remove them from the platform the better.

No contact details for the business in the UK. But they can be emailed in Italy.

This is a FRAUDULENT website. DO NOT BUY FROM IT.

Ordered a Ryobi corded hedge trimmer from line online.co.uk. I was surprised to then be informed that the item was was being dispatched from Italy! This item has a European 2 pin plug attached to a 30cm wire. No other cord or any other means of using it in the Uk. No communication with lineonline seems possible as they are clearly not UK based. No warranty and if there was it will be invalidated once the plug is removed. I have contacted Ryobi UK who agreed that this Italy based Company should not be trading with a UK based Web Address. I purchased not based on price but rather the availability of an older corded hedge trimmer as a replacement for my 12 year old worn out version

Bought a scyth mower and when delivered a part was missing to attach the choke cable. Tried to explain and sent photos via email. Back and forth conversations. Could not upload photos for a returns label. This is a suspect company to avoid.

Complete scammers. Bought a floor cleaner on Ebay from their store. The unit stopped working within 6 weeks so they asked me to send it back to them in Italy for repair. Forward 5 months and they still have not repaired my unit. I just received a message to say that they will charge me 300 euros for the repair when it should be under warranty. Not only that, but they are not willing to return the damaged unit to me, instead they are threatening to dispose of it if I don't accept their quote. DO NOT BUY FROM THEM!

Ordered a Ryobi CCG1801MHG kit and they sent me a Ryobi RCG18… totally different model gun.. they refuse to send a return label. AVOID

Ordered safety trainers size 9.5 they sent size 10 which are slightly too big . Making it difficult to return at my expense and won't even issue me with a returns label . They just said to post them to an address in Italy ! Countless emails to and throw and getting nowhere. Steer well clear of this lot.

My front number fell off during recent floods and being a solar surveyor I often have to drive through deep water to get to my clients. I contacted 'One Stop Number Plates' on line and was truly impressed with the lucid instructions to follow and the quality, speed and lower than expected cost. Chris who dealt with dispatch was swiftly on the case and I recieved my replacement number plate within 48 hrs! Great service. Thank you chaps for your help in avoiding illegal driving which would have affected my daily schedule.

They supply EU plugs to UK customers and then say, “well didn’t you know we were in Italy?”, no lineonline.CO.UK wackily I didn’t. Please avoid like the plague.

Qlima Fiorina 74-2-s line
DO NOT buy these pellet stoves because you cannot get them repaired in the UK, there are no Qlima technicions in the UK
these are a few messages sent and recieved

07/12/2023, 18:01 - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
07/12/2023, 18:06 - George Tyers: IMG-20231207-WA0000.jpg (file attached)
07/12/2023, 18:07 - George Tyers: Media omitted
07/12/2023, 18:07 - George Tyers: DOC-20231207-WA0002. (file attached)
07/12/2023, 18:08 - George Tyers: Need to contact someone at linonline uk to help me
08/12/2023, 09:46 - George Tyers: null
08/12/2023, 10:04 - George Tyers: null
12/12/2023, 08:59 - Lineonline: Which order number are you referring to? What is the issue identified?
12/12/2023, 09:15 - George Tyers: IMG-20231212-WA0000.jpg (file attached)
12/12/2023, 09:15 - George Tyers: IMG-20231212-WA0001.jpg (file attached)
12/12/2023, 09:18 - George Tyers: IMG-20231207-WA0000.jpg (file attached)
12/12/2023, 09:19 - George Tyers: Hope these help you resolve the pro blem
12/12/2023, 09:30 - Lineonline: what's the metter?
12/12/2023, 09:41 - George Tyers: Stove control panel not working as you can see by the photo
12/12/2023, 09:43 - George Tyers: I am trying to find technical assistance for the above the problem is with the on board controls cannot turn the temperature down or up the three buttons ON OFF (CLICKS) when pressed the +(CLICKS)when pressed the -

(DOES NOT CLICK)when pressed.

I am in the UK

Can you assist me please

George tyers

Whatsapp 07399123028
12/12/2023, 10:06 - George Tyers: IMG-20231212-WA0000.jpg (file attached)
Order number
12/12/2023, 10:29 - George Tyers: IMG-20231212-WA0002.jpg (file attached)
12/12/2023, 13:59 - George Tyers: null
12/12/2023, 15:51 - Lineonline: Would you be willing to receive only the replacement display?
12/12/2023, 16:11 - George Tyers: No, because there could be other things like the thermostatic wire, the main board etc
13/12/2023, 13:07 - George Tyers: Any more new
13/12/2023, 13:46 - Lineonline: Your pellet stove is malfunctioning?
We remind you that your appliance is covered by a 2-year warranty, except for wear and tear parts (glass and door seal).
We will intervene directly at your home upon receipt of the following elements:

A copy of your purchase proof

They are still at it. If you are in the UK, you can report this site as a scam website to the UK government by searching for "UK Report a suspicious website" Sorry, I can't post the link due to TrustPilot rules.

I'm from Belgium bought I thought in France. Ordered a stove. 2 months later no stove - no refund. Client service always tells me procedure is running. Never, never buy on this website. It's a real disgrace to the EU !!!

Don't try to be fooled by this company, I ordered safety shoes size 4.5 from them, they sent me size 4, and they don't accept the return procedure because of my costs, I paid an extra charge for delivery, they arrived after 3 weeks, I don't answer your emails until after 2-3 days, shame on you, You have shown the lack of seriousness.

Unable to request a return
All the messages are in Italian, how are you supposed to reply

Ordered a brushcutter from lineonline.co.uk company to arrive in 4 to 5 days. Totally kept in tbe dark that the item was coming from Italy. It arrived weeks later. A vital part was missing from the machine. It was 2 months before a part was dispatched. Sadly it was not even the correct part for my machine. Here I am 9 months later having spent best part of £400 and never been able to use the machine. Correspondence from them has mostly been in Italian and they have no interest in my situation. AVOID THIS COMPANY LIKE THE PLAGUE.

I was unaware when I placed my order that the item would be dispatched from Italy. As a result it took longer to arrive than anticipated. When I opened the box I found it was fitted with the wrong plug for UK use. I also found the promised 3 year extended warranty was impossible to register as the website did not recognize the product or it’s serial number. It has been a frustrating experience and I’ve yet to use the product as I cannot plug it in without purchasing an adapter of some sort.