Lineonline UK Reviews 

Reply from Lineonline UK

Jun 16, 2026

Hi Uldis,
Thank you for your 4-star rating, we truly appreciate your support.
However, we would like to sincerely apologize for the long wait to receive your order. At Lineonline, we always aim to deliver our products as quickly as possible, and we are sorry that we did not meet your expectations regarding delivery speed this time.
We are continuously working with our courier partners to optimize our international shipping times and prevent these delays from happening. Thank you for your patience and for helping us improve our service.
We hope to provide you with a much faster and flawless experience on your next order!
Best regards,
Lineonline Team 💚

Reply from Lineonline UK

Jun 16, 2026

Dear Peter,
Thank you for your feedback, and please accept our sincere apologies for the frustration and any misunderstanding regarding our location and return process.
We would like to reassure you that hosting a .co.uk website is never intended to mislead our customers; rather, it is a standard practice to ensure our brand is visible and accessible on the British market, allowing UK customers to view prices in GBP, calculate local duties, and access dedicated English-speaking customer support.
As a major European distributor, our central logistics hub is located in Italy, which allows us to offer a massive catalogue of specialized machinery at highly competitive prices. We always aim to make the international shipping process as seamless as possible, which is why we proactively reached out to inform you about the delay.
Regarding your return: we deeply apologize for the delay in replying to your last email. Our team is currently investigating your case to provide you with the clearest and most cost-effective instructions for the return process. We will contact you directly within the next few hours to assist you personally and ensure this is resolved without it costing you a fortune.
Thank you for your patience and for highlighting where we can improve our clarity.
Best regards,
Lineonline Uk Team 💚

Reply from Lineonline UK

Jun 8, 2026

Dear Henry,

I sincerely apologize for the delay in my response and for any inconvenience caused. Your request is already considered approved: you can therefore proceed with shipping the return at your own expense, as provided by our policies.

Sometimes, unfortunately, a minor system error can block the update of the return status; in these cases, to receive immediate confirmation, you can simply send a quick email to info@lineonline.it.

I hope this clarifies the situation, and we look forward to receiving the item so we can carry out the necessary checks and proceed immediately with the refund.

Rachele,
Customer Care Manager

Reply from Lineonline UK

Jun 11, 2026

Hi Lee!
Thank you so much for your 5-star review!
We are delighted to hear that we had exactly what you needed and that you are happy with your new Femi XL bandsaw. Femi is a fantastic brand, renowned for producing precise, robust, and highly reliable machinery.
At Lineonline Uk, our goal is always to pair top-tier workshop equipment with very reasonable prices, while ensuring a quick turnaround and delivery so you can get straight to your projects.
Thank you for choosing Lineonline Uk, and happy cutting with your new bandsaw!
Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

Jun 11, 2026

Hi Paul!
Thank you so much for your 5-star review!
We are delighted to hear that you are very pleased with the quality of your new chainsaw. At Lineonline Uk, we carefully select our machinery to ensure our customers always receive reliable, high-performing, and durable tools for their work.
Enjoy your chainsaw, and thank you for choosing Lineonline Uk!
Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

Jun 11, 2026

Hi Nicholas!
Thank you so much for this fantastic 5-star review!
We are absolutely thrilled to hear that your experience was seamless right from the start. We know that ordering a machine from Italy to the UK can feel like a long journey, which is why providing a reliable tracking system and constant communication is our absolute priority at Lineonline Uk.
We are also delighted that you found the price unbeatable, especially with such a comprehensive set of accessories included! We always strive to deliver the best value and complete packages so our customers have everything they need to get straight to work.
Thank you for your kind words and for choosing Lineonline Uk!
Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

Jun 11, 2026

Hi Berenice!
Thank you so much for the 5-star review!
We are delighted to hear that everything arrived exactly as promised and right where you requested it. At Lineonline Uk, we know how important accurate delivery is, and we always aim to make the shipping process as smooth and reliable as possible for our customers.
Thank you for choosing Lineonline Uk, and we look forward to serving you again in the future!
Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

May 26, 2026

Hi Joe!
Thank you so much for your 5-star review! :)

We are thrilled to hear that you are very happy with your experience. At Lineonline Uk, we know that a "great deal" is only truly great when it is backed by an easy purchase process and high-quality items.

We are especially glad that you appreciated our constant information updates and tracking system. Keeping you informed from the warehouse to your doorstep is our priority so you can shop with total peace of mind.

Thank you for choosing Lineonline Uk, and we hope to see you back soon!
Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

May 25, 2026

Hi Nicholas!

Thank you so much for your 5-star review!
We are absolutely delighted to hear that you experienced great communication, delivery, service, and price. At Lineonline Uk, our team works hard every day to make sure all these four pillars align perfectly for every single customer.

Your feedback is the best motivation for us to keep up the good work. Thank you for choosing Lineonline Uk, and we look forward to your next visit!

Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

May 22, 2026

Hi Ian!

Thank you so much for this incredible 5-star review!
We completely understand that ordering from a company outside the UK can sometimes cause a bit of hesitation. That is exactly why, at Lineonline Uk, we make it our absolute priority to provide fast shipping, total transparency, and constant communication to keep you updated every single step of the way.

We are thrilled to hear that your item arrived perfectly as described, works great, and that you appreciated our competitive prices for good quality products.
Hearing that you are rated us full marks and that you will be choosing Lineonline Uk for your future garden machinery and equipment is the best reward for our team. We look forward to serving you again soon!
Best regards,
Lineonline Uk 💚

Reply from Lineonline UK

Apr 30, 2026

Hi Kristaps!

Many thanks to you for the 5-star review!

We truly appreciate your kind words. Being recognized as a "great seller" is exactly what we work for every day. We are happy that your experience with Lineonline UK was positive and seamless.

We hope to see you back in our store soon!
Best regards,

LineOnline UK 💚

Reply from Lineonline UK

Apr 30, 2026

Hi Countax!

Thank you so much for your 5-star review and for your continued loyalty!

There is no bigger compliment for us than a repeat customer. We are thrilled to hear that you are happy with our service and that our updates kept you well-informed throughout your orders. Ensuring transparency and clear communication is exactly how we strive to build long-term trust with our clients.

Thanks again for choosing Lineonline UK once more. We look forward to your next order! 👍👍
Best regards,

Lineonline UK 💚

Reply from Lineonline UK

Apr 30, 2026

Hi Robbie!

Thank you so much for the 5-star review!

We are glad to hear that your Dike Racy work boots are a perfect fit. Dike is well-known for combining Italian style with incredible comfort, and we are happy they met your expectations.

It's also great to know that your order arrived in six days—we strive to make our international shipping as efficient as possible. We are "well pleased" to have you as a customer!

Best regards,
Lineonline UK 💚

Reply from Lineonline UK

Apr 23, 2026

Hi Chris!

Thank you so much for your 5-star review!

We are thrilled to hear that you appreciated the communication throughout the process. Keeping our customers informed at every step—from order confirmation to delivery—is a top priority for us, especially for our international shipments.

We truly appreciate your feedback and look forward to serving you again soon!

Best regards,

Lineonline Uk 💚

Reply from Lineonline UK

May 6, 2026

Dear Miha,

First of all, please accept our most sincere apologies for the excessive wait and the delay in delivering your order. I completely understand your frustration; receiving a product after two months is not the experience we aim to provide to our customers.

I would like to clarify, however, that at the time of purchase, a lead time of approximately 20 days was indicated, as the item was being restocked. Unfortunately, unforeseen delays occurred in the delivery of goods from our suppliers to our warehouses, which extended the timeframe far beyond our expectations.

We are aware that our communication during this period was not as timely as it should have been. We are already working internally to optimize our logistics and information processes to ensure that similar incidents do not occur in the future.

We truly value your feedback, as it is essential for our improvement. We sincerely hope to have the opportunity to demonstrate the quality of our service during your next purchase.

Rachele,
Customer Care Manager

Reply from Lineonline UK

May 6, 2026

Dear Customer,

We sincerely apologize for sending the incorrect size. However, we would like to clarify that, following your report, we immediately arranged for a home collection via DHL courier at our expense.
This service would have been entirely free of charge had you not chosen to act independently by dropping the package off at a shipping point not authorized by us, which naturally charged for the service.
Therefore, your statement is inaccurate, and we kindly invite you to update your post to reflect the actual facts.

Rachele,
Customer Care Manager

Reply from Lineonline UK

Apr 23, 2026

Hi Sergiu!

Thank you so much for your 5-star review and for your continued loyalty over the years.

There is no better compliment than a returning customer who finds us "always fast and reliable." We take great pride in maintaining these standards year after year, ensuring that professionals like you get their work shoes exactly when they need them without any hassle.

We truly appreciate your trust in Lineonline Uk. Here’s to many more years of working together!

Best regards,

Lineonline Uk 💚

Reply from Lineonline UK

Apr 24, 2026

Hi Clifford,

I am truly sorry to hear about the significant delay in receiving your order. We aim for a much faster service, and it is clear that on this occasion, we did not meet the standards you—and we—expect.

While we process orders as quickly as possible, it appears there were major complications during the transit and delivery phase that kept your parcel from reaching you on time. We take full responsibility for the overall experience and are currently reviewing our logistics chain to prevent these types of bottlenecks from happening again.
Thank you for your patience despite the frustration. We hope the quality of the product eventually meets your needs, even if the wait was far too long.

Best regards,

LineOnline Uk 💚

Reply from Lineonline UK

Apr 20, 2026

Dear Mike,

I am sincerely sorry that the delivery experience did not meet your expectations, and I offer our deepest apologies for the inconvenience.

I would like to clarify, as stated in the product description and our previous correspondence, that every unit is tested before shipping to guarantee its perfect functionality. This quality control check can lead to minimal residues of water or detergent which, due to the movements during transit, may occasionally leak out.

We are pleased that you have decided to keep the item, confirming that it is perfectly functional and meets all technical specifications. Thank you for your trust; we hope we have demonstrated the care we dedicate to every customer.

Rachele,
Customer Care Manager.

Reply from Lineonline UK

Apr 13, 2026

Hi Raj,

Thank you for being a loyal customer and for your fourth order with us. We truly appreciate your feedback regarding the quality of the product and the packaging.

We sincerely regret that the delivery took 22 days on this occasion. While we process and hand over all orders to our couriers as quickly as possible, the actual transit time within Europe can sometimes be affected by external logistics factors and regional transport routes that are unfortunately beyond our direct control.

We understand that a one-week window is the expectation, and we are constantly communicating with our shipping partners to ensure they meet the swift delivery standards our customers deserve. Thank you for your patience and for sticking with us; we are committed to seeing your future orders arrive much faster.

Best regards,

Lineonline Uk 💚