This works well most the time but when people text you things like a video or share a contact with you it cannot be opened which is awkward. Customer service is very responsive which is nice when... See more
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Review summary
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The Android app has gotten better, more stable over the years. Only complaint are their pricing tiers... and lack of communication to customers when its time to migrate. Fix that and your customer lo... See more
Company replied
I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to conti... See more
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The app requires the user to frequently sign out then sign back in or some messages will not be received. This is a burdensome task to remember to do and to actually complete the process. The... See more
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Company details
Written by the company
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Contact info
United States
- 888-472-9900
- www.line2.com/resources/contact
- line2.com
2.7
Poor
775 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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great service
17 July 2025
Reply from Line2
myhooptie, our team's goal is to patiently assist customers and resolve issues every day! Your review comments let us know we did just that. Thank you for choosing Line2!
I receive too many calls not related to…
I receive too many calls not related to my business
13 July 2025
Reply from Line2
Hello Tbran - We're sorry to hear that you've been receiving unwanted calls to your Line2 phone number. We understand your frustration. Here at Line2, we have a closed phone book; we do not share or sell number information with anyone. Some plausible reasons you are receiving such calls may be spammers who have programmed a robo-dialer to dial any number. As phone numbers may be recycled, these calls could be directed to the party who previously had your number. We're sending an email with some links so that you may block unwanted calls and some other options that may work for you.
Paid for the number and couldn’t even…
Paid for the number and couldn’t even use it. Couldn’t receive calls. Couldn’t text or receive texts. Awful. Never again
16 July 2025
Reply from Line2
Hello Paul - Nothing is more disappointing than reading your review and comments. Our tech support team would have been able to troubleshoot your issues and get your services working for you. We're sorry we didn't have this opportunity and apologize for any frustration you encountered. As you requested your account has been cancelled, and no further billing will take place.
Reply from Line2
Hello Barbara - We loved seeing your 5-star review and reading your kind comments! We value our customers greatly and thank you for sharing your feedback.
I have never felt satisfied with Line2
I have never felt satisfied with Line2. They never got my texting working with new rules too.
12 July 2025
Reply from Line2
Hello Jeff - Thank you for taking the time to leave your review and provide feedback on your recent and past service experiences. We had the opportunity to review past & present tickets and are committed to doing better, based on feedback such as yours. Your 10DLC registration approval is complete. Please look for an email dated July 23, 2025, with ticket number 1336216, which will provide a more detailed explanation of the delay in approval.
Customer service socks
Customer service socks. I cannot get into chat I keep being asked to put in my full name and my email address then a chat button to reach the chat. I have an account with Line2 for many years but I cannot sign in with my last password and no way to contact Line2 to reactivate my account. I think I am going to look for another service. don't get screwed
14 July 2025
Unprompted review
Reply from Line2
Hello Ronald - Thank you for leaving your review. We understand how frustrating login issues can be. We have a full-service customer support team that is happy to assist you and can be reached via phone, email, or chat. We are in the office Monday through Friday, between 8:00 am and 8:00 pm EST. We have also attempted to contact you directly, but without success. Please find our contact details at https://www.line2.com/resources/contact/ .
Took more money out of my account for…
Took more money out of my account for lines that were supposed to be cancelled. Still waiting for a resolution.
12 July 2025
Reply from Line2
Hello Wes, thank you for taking the time to submit your review and feedback, and, even more importantly, for being a long-time customer. We understand that the billing on this account may differ from what you expected, as account changes have been infrequent. The Legacy account you have is subject to standardized billing guidelines. To be specific, once a change is made to the account (e.g., users, admin), prorations and taxes are immediately generated and billed to the card on file for the new annual subscription. The yearly bill dates from now on are also automatically updated to coincide with the account change timeline. We were able to complete a refund as documented in case number 1330188.
Terrible service
Terrible service.
I use ones in a while this app
And several times it says that I finish my calls or time etc.
7 July 2025
Reply from Line2
Hello Salomon - We apologize for any difficulty you have encountered while using our app. Our level two support crew reached out to you to troubleshoot, but you chose not to work on the issue. We understand that life can get busy and your time is valuable. Should you wish to troubleshoot the issue, we will be here for you when you are ready. All you need to do is reply to ticket number 1331467 that was sent via email.
Send Message Not Working
I needed assistance to get the send message working and your service representative Abagail really took the steps in fixing the problem and explaining everything. So far as a new subscriber my experience with Line2 has been great.
6 July 2025
Reply from Line2
Welcome to Line 2, George! We appreciate the 5-star review and the great feedback regarding Abigail!
Can’t get answer to email question
I sent email. Got answer to provide verification info. I replied with needed info. Got reply to provide feedback and all surveys. I never received answer to my question. So much back and forward without just one email with what was asked
5 July 2025
Reply from Line2
Karina, thank you for taking the time to leave your review. We apologize that we were unable to address your question the first time you contacted us due to our verification policies. We get it, your time is valuable, and our goal is to do better. We attempted to contact you via phone yesterday, but were unsuccessful. We know afternoons are the best time to call, and we will try to reach you again today. We appreciate your patience.
Reply from Line2
Hello Ketan, Customer feedback is invaluable to our business, and we are committed to finding a Line2 plan that meets your needs. As a long-standing customer, your existing plan includes features that are no longer offered, so you may notice a price difference from what is currently advertised online. With that said, we have sent an email with ticket number 1331029. Please reply to the email at your earliest convenience, so we can provide further assistance.
Reply from Line2
Hello Tobys - We're happy to hear you're loving our Line2 app!
Good customer service, long wait for connection
Very long wait on the line to be connected, but super helpful staff, first call Joshua and
29 June 2025
Reply from Line2
Hello Linda - Thank you so much for your review and your kind words about Joshua! We will be sure to share your feedback with him. We're in the process of expanding our team to provide a higher level of service and reduce hold times.
Long time user
Not sure what changed but the application suddenly was able to load. Application now functions as it is intended
28 June 2025
Reply from Line2
Hello BABAZO, We regret to hear that you are having issues with the application, this is not a normal user experience. We would love to look into this more. We will have a team member look into this and have this matter investigated.
They stopped the text messaging service…
They stopped the text messaging service on the desktop app which was giving me a pain in the neck.
29 June 2025
Reply from Line2
Hello Kim, We are sorry you are experiencing issues with SMS from the desktop. At this time, we are experiencing a technical issue with the Line2 Desktop App. Our team is working to resolve it in the shortest possible time. In the meantime, SMS is still accessible via the mobile app. We apologize for the inconvenience this may cause.
Very bad signal poor signal I’m going…
Very bad signal poor signal I’m going to change my number
28 June 2025
Reply from Line2
Thank you for taking the time to leave a review. We sincerely apologize for the troubles you've had with the app. This is not a normal user experience. We will have a team member reach out to you via phone or email to provide further assistance to get this connectivity issue looked into.
Constant problem with this app
Constant problem with this app, keeps you logging out and can't log in with my password:(
29 June 2025
Unprompted review
Reply from Line2
Hello Dragan Zitnjak - Thank you for taking the time to leave a review. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look at this for you. Our chat and phone team would love to troubleshoot what may be occurring. You can find our contact details at https://www.line2.com/resources/contact/. Thank you.
Informative and solved all questions.
27 June 2025
Reply from Line2
Thank you for the 5-star review, Dr. S! We take great satisfaction in knowing that our customers are pleased with our support team.
I was planning a family reunion and…
I was planning a family reunion and calling all of my family. Using text messages to update contact information then they banned me without any notification or discussion and when I called the helpdesk, they continually hung up on me.
25 June 2025
Reply from Line2
Hello James - We regret to hear that you had this issue. Our phones auto-answer and connect directly to an agent; this reduces the chances of your calls being disconnected. We always strive to ensure that our platform is safe and used for its intended purpose. Please use this link to view our Terms of Servicehttps://www.line2.com/terms-of-service/ ,which may provide an indication as to why the account was closed. We apologize for any inconvenience caused.
Over the past few years
After reading the marketing material a few years ago with no information whatsoever limiting use to only within the US, we signed up for LINE2.
Since then, over the past few years, we've gotten value from the LINE2 PC application, as checking/reviewing voice and text messages with the PC interface is much easier than by cellular.
About 1 -2 months ago, we had trouble logging on with the PC application. It has since been explained that ANYONE trying to use the system outside of the US cannot now use it!
This is a very negative change of service and is additionally unfair.
8 June 2025
Unprompted review
Reply from Line2
Hello Haim Factor - Thank you for taking the time to leave us a review. Line2 was marketed for use within the United States and Canada. Trying to access the app outside of these countries may result in the application not working as well as it would if you were in the US. Like many other applications, the App would not work in an unsupported region. We are very sorry for any inconvenience this may have caused.
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