Lincraft Reviews 17

If you want to buy something from this business, make sure you go into the store or just don't bother!

I ordered some items on the 25th of February. ETA was 3 to 5 business days. I heard nothing at all for a week and then received an email saying they were splitting the order up so it would get to me quicker. A week later I received the first part. This was a week late already. The third part came a week after that. When I checked, the second part was despatched but cancelled. I proceeded to contact them twice a week for the next month to see where my package was. Nobody seemed to know where it was or how to find out, and seemed even less interested in actually doing their job. They were rude, and made no effort to track down the package. I finally told them that I would pursue a legal remedy if my package didn't arrive this week and, lo and behold, it turned up this morning, on the last day before I put in a complaint with Fair Trading. Imagine that! Only 6 weeks for an order that should have taken days. Their reason for all the b.s.? They had a lot of orders and couldn't get them all done in time. Really? That's one piss poor excuse for a business if that size. No wonder they're going under! I will never shop there again, it's just not worth the few dollars saved

Went to the Seven Hills branch today to get stuff for our service and found their shop manager to be one of the rudest we have ever come across. She made us feel like we were stealing stuff, telling another staff member to ensure the staff member serving us was scanning everything, whilst standing over our trollies watching our every move at till. Comments made all loud enough that we could actually hear her. We spent $1000 and were made to feel like the entire transaction was a inconvenience. No smiles, no customer service, and she ignored us when we asked her for something or passed us on to another staff member. Not sure why you're working with the public, if you don't like people. It's a lovely little shop, so it's sad the experience can be ruined by one person.

awful service, the worst, rudest shop manager, no wonder they are closing

Outstanding customer service from Ashley at the Dandenong store. Ashley is always friendly, efficient and goes out of her way to make sure every box is ticked and makes my shopping experience a 10/10. I hope management rewards her exceptional customer service.

It took about 2 weeks from the date of my order for my measly ribbons to be picked and five days for my order to be picked up by AusPost.

I understand when they are busy but when I’ve done separate orders during peak time, I’ve had material cut, packed and posted within 24hrs and delivered anywhere between the next day and three days time depending on the store which is fantastic. I am not sure what is going on but oh my gosh, this reminds me of Covid lockdowns all over again.

I have been bombarded with unwanted promotional texts from Lincraft. When I followed the instruction to OPT Out, it would not allow me to do so. I then phoned staff at the Brisbane store. The girl could not comply with my request. Said she would need to speak to her supervisor on another level of store but that she could not either walk up to see her or phone her. She said no-one at the store could cancel my texts even though I gave my name and iPhone number. Turns me off ever buying anything from the store ever again. Just pathetic

I was first in the queue and waited for over 20 minutes while the she-man behind the counter took its time to serve the first customer, the queue behind me getting longer and longer. A second check-out attendant finally deigned to arrive at her post, she was probably having a coffee break at a very busy moment of the day. Shame in you, Lincraft managers. This is my second very bad experience in a fortnight, first one in Belconnen, ACT, this one is Woden, also ACT.

I purchased 3 size width of Calico online from them. They had sent it out all, unfortunately 2 were the same size so I return 1 back to receive the correct size. When I did receive the correct one, it had dirt marks all over the 10metres and got explained the customer service assistant must of dragged it on the floor and I could wash it myself, in total from ordering and wait time was..
2 weeks of wasted time.

I purchased a memory foam mattress topper from Lincraft and drove an hour to the Warwick Farm store to pick it up, as I needed it urgently. When I opened the package at home, I discovered it was missing the advertised machine-washable cover—a key feature highlighted in the online product description.

I contacted customer service immediately, provided photos as requested, and waited nine days for a response. Despite this, I still don’t have a resolution. It’s unclear whether my product is missing the cover or if the online description is inaccurate, as Lincraft has not addressed this question. To make matters worse, I’ve now been told I need to return to the store for further investigation—yet another inconvenience after already dedicating significant time and effort to resolve the issue.

This experience has been frustrating and disappointing. The lack of clarity, urgency, and accountability in handling my concern is unacceptable, particularly for a product I needed urgently and went out of my way to purchase. Lincraft’s after-sales support, lack of communication and care for their customers is not acceptable.
(Please note….the instore staff at Warwick Farm store were amazingly helpful when I needed to call them).

Jan 3 ordered a heavy duty sewing machine "members"price which was almost half normal price. Jan 8 received email saying order was delayed. Jan13 received email saying order was still delayed and they were trying to source the machine. Called to find out what was happening and was invited to seek a refund, which i did. I suspect Lincraft could not source the machine they had sold and were very happy to cancel and refund the order. Do NOT trust Lincraft, they seem to be unreliable at best. WIll never purchase anything through this mob again

I just learnt so much about fabric dye after speaking with Ruth in the Melbourne store. Thank you Ruth - good to receive some good old fashion customer service :)

Dismal customer service at Lincraft Woden.

Disinterested, vacuous attention given by staff.
It was like I'd asked them to sacrifice their family members when i asked that they put my purchases behind the counter until i was ready to collect them.
Retail rookie error.. Always create an opportunity for your customers to return..

Utter morons.

I'd probably get roasted if I actually played a race card here.. so i won't.

Awful customer service at Lincraft Albury. Waited at counter to pay for ages, lady finally appeared with another customer. Did not acknowledge me or offer to help or serve me. Left my purchases on the counter and walked out.

I was after a specific colour in Polypoplin Material, the pics of Fabric on the website are not great. I rang & enquired, was told the name of the colour I was after, ordered it & another similar in hopes one would be what I required. It was, so I went ahead & made a re-order of the colour I needed (paid postage again). When order arrived, it was the incorrect colour. I rang, again, to make sure I had been given the correct name of the colour I was after, sent pics. Was told I was correct & another re-order was sent out. Arrived, Wrong colour again. I did not want a refund, I needed that material. This has been going on for over a month. Because it was taking so long to get this right, I decided to make another order, pay for postage again, the correct colour came this time. So I know they have it in stock, but for whatever reason they were incapable of sending out the correct re-order after weeks of emails, pictures, phone calls. Today, against my wishes they just put through a refund - I still need that material. Beyond angry & annoyed.

I would like to leave a review for lincraft love there products I have Ben to Albury shop quite often I was disgusted how I was treat by the staff they are rude in helpful all times I have been there asking for help getting told down the back of shop I’m busy buying some material and being told to take back the roll after it was cut of off rudely in front of other customer I am a disability person with a muscle wasting disease there was other things I could complain about I don’t write review s at any time but you truly need to do something about this lady I don’t know her name in Albury store she wears darkened glasses she needs not to work there I will not go back lincraft sorry she’s to rude

really good shop, though have only used them online. good prices, quality products, regular sales and specials, quick to process orders. my only problem with them is the courier they use, PBT. Although they ship the orders asap, the courier is appalling and because of this you can be waiting a while for your order, they should change couriers imo

Visited the Seven Hills Plaza Lincraft store recently to try to replace a broken zip pull for a leather jacket, but surprisingly they did not have them only some replacement zippers with zip pulls which were a different smaller size.

The store itself is quite large and well laid out, with a nice variety of items, sort of like a Bunnings for ladies, I ended up making an unintended impulsive purchase of two jigsaw puzzles. Still searching for a replacement zip pull for my leather jacket though.