Lime Tree London Reviews 102

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Beautifully presented Wild Flower display. Without doubt this will suit the discerning purchaser who wants to buy a present that is really special. Doubly boxed to ensure safe transit so really can... See more

Rated 1 out of 5 stars

Made an order on 31st August. Part of my order arrived but the other gifts missing. I followed this up three weeks later on 18th Sept, no reply, again on 20th September, no reply. On 21st Sept I re... See more

Company replied

Rated 3 out of 5 stars

Ordered an item, the order went through fine & the money went out no problem. A day or so later I got an email to say the item is no longer in stock in the size I ordered and a refund will be given. I... See more

Company replied

Rated 5 out of 5 stars

I bought a new baby gift for a colleague and had it delivered to her at home. A beautiful hooded towel with baby name embroidered. She was delighted with the quality, embroidery and cosiness. Lime Tre... See more

Company details

  1. Gift Shop
  2. Children's Furniture Store
  3. Children's Store
  4. Children's Toys Store
  5. Home Goods Store

Written by the company

Personalised gifts for adults and children. Stylish home accessories and furniture. Seasonal decorations.


Contact info

4.1

Great

TrustScore 4 out of 5

102 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Product took a long time to be…

Product took a long time to be delivered, almost 3 weeks from ordering and had to email several times before anyone responded to me. Product finally arrived and was very underwhelmed with packaging etc. Which is a shame as the item ordered which was a fabric toy box was nice though.. just could do with better communication and packaging.

9 January 2026
Rated 5 out of 5 stars

Excellent quality

Excellent quality personalised toy bag.
Packaging was poor, just folded into a plastic post bag, which could have easily have been damaged and contents ruined. Thankfully item was received in good order.

16 November 2025
Rated 5 out of 5 stars

New Traditions with this amazing Reindeer Calendar

Ordered two further purchases from LTL, from order to delivery outstanding communication. As for the Reindeer Advent Calendar I can only say the quality and materials way exceeded my expectations. This calendar will definitely appear every year and will become a wonderful tradition for our family.

Highly recommend, you genuinely will not be disappointed especially as you can personalise.

24 November 2025
Rated 3 out of 5 stars

Items may be out of stock

Ordered an item, the order went through fine & the money went out no problem. A day or so later I got an email to say the item is no longer in stock in the size I ordered and a refund will be given. I was a little disappointed I was not going to receive the item. Then I check the refund and it is not for the full amount, on the invoice the difference is down as tax. Why do I pay tax when my order was cancelled due to no reason of mine? I wasn't even offer a different colour in the item. Very annoyed and disappointed. A member has now contacted me and said they will refund the difference, she couldn't understand why this had happened so I have ammended my rating too 3 stars.

9 October 2025
Unprompted review
Lime Tree London logo

Reply from Lime Tree London

There is no order for Lime Tree London, under this customer name on Etsy.

We suspect this to be spam or a comment made for another Lime Tree company and are reporting it to Trust Pilot.

Rated 5 out of 5 stars

Toy storage bag

I purchased the pink and white personalised toy storage bag for my newly arrived great granddaughter. It arrived quickly and the quality is excellent and would highly recommend the item and the company.

22 March 2025
Rated 5 out of 5 stars

I bought a new baby gift for a…

I bought a new baby gift for a colleague and had it delivered to her at home. A beautiful hooded towel with baby name embroidered. She was delighted with the quality, embroidery and cosiness. Lime Tree is my go-to for children's gifts, always special, great quality and quick delivery. Nice to support a small business too.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautifully made

I bought three personalised advent calendars for my grandchildren. They are delightful, beautifully made and well packaged. Many thanks.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful personal touch.

Wonderful personal touch.

I ordered a baby gift but I entered the incorrect postcode. Natalie from Lime Tree emailed me as the post office couldn’t deliver and couldn’t redirect to the correct address.
Natalie went that extra mile and made sure the gift was sent to the correct address.

12 February 2024
Rated 1 out of 5 stars

I have still not received the package…

I have still not received the package from you. Tracking number is marked with error.

27 November 2023
Lime Tree London logo

Reply from Lime Tree London

Hello, thank you for your order. We are sorry to have received a one star review, our aim to only get to give excellent product and service to our customers. I can see from the tracking that your parcel has arrived in Norway and is being inspected by customs. All our packages are labelled with customs entry documents. It has only been with customs for 3 working days so I trust they will process your parcel and it will make its way to you accordingly. We hope once you receive it that you may review us on our personal service and product rather than customs which we have no control over. Many thanks

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