Lime Heating Reviews 

62
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, efficiency, and clear communication from the team. Many people appreciate the friendly, knowledgeable, and helpful staff who go above and beyond to ensure customer satisfaction, often arriving on time and resolving issues quickly. Reviewers frequently mention the high standard of work, with jobs completed as requested, and the engineers leaving the work area clean and tidy. However, some customers also noted occasional issues, such as an engineer leaving a valve turned off, resulting in no hot water for a period. Additionally, a few people experienced engineers arriving early without prior notification, which caused inconvenience.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the excellent and reliable service... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and great communication throughout. The gas engineer was very polite and put up with my dog pestering him constantly. He also checked a gas appliance that wasn’t on the check list, w... See more

Company replied

Rated 5 out of 5 stars

My letting agent contacted Lime Heating on my behalf and I was contacted by Lime Heating within an hour to book in an appt for them to come out, again this was very swift. The first issue was ident... See more

Company replied

Rated 5 out of 5 stars

I struggled to find an online or local company to replace a boiler in a timely fashion. I chanced upon lime heating through trust pilot. Their excellent reviews was well founded as the boiler was inst... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five Stars for Lime Heating Lime Heating have been looking after our boiler for the last three years, and the difference compared to our previous local company has been night and day... See more

Company replied


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber

Written by the company

Welcome to Lime Heating. We bring a fresh approach to heating and gas and a commitment to delivering results that exceed your expectations. Our Gas Safe registered team are here to solve your heating and plumbing issues with expertise, reliability, and a customer-first approach. From dripping taps to boiler installs, we're here to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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4.8

All reviews

(62)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and professional

Steve diagnosed the problem with our boiler almost instantly, to make sure he called the manufacture to check, a quick trip to a supplier, fitted and finished in no time. Couldn’t ask for better service, thanks Steve.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Had Lime around amongst three or four…

Had Lime around amongst three or four other outfits to quote on a series of jobs that’ll need doing. Martin attended and made various observations not previously drawn to my attention, which all made sense. He provided a number of options as to how I could proceed.

The quotes were all there or there about but Martin’s logical “matter of factness” instilled more more confidence.

They came to do part1 07/07, were here for an hour, I left Ross to it. He was done, system refilled and tested within an hour - unobtrusive in the process and tidied on leaving.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Water2 Filter Install

Lime Heating came to install my Water2 filters for me as was hesitant to do so myself.
Was really quick - less than half an hour and was sorted.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Everyone at Lime were really helpful…

Everyone at Lime were really helpful and made the whole job really simple to deal with. The engineer, Ross was a lovely chap and got our heater fixed quickly.

11 June 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Thanks, Dan! We're pleased to hear that we made the process easy and you were happy with our speedy heater repair.

Rated 5 out of 5 stars

Excellent service .friendly and…

Excellent service .friendly and knowledgeable staff . Arrived on time , explained which all were the things I have to careful with the leaky tap . Would recommend this service again .

11 June 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Thanks for taking the time to share your review, Anu!

Rated 5 out of 5 stars

Fantastic service from the first phone call to the in person visits.

My letting agent contacted Lime Heating on my behalf and I was contacted by Lime Heating within an hour to book in an appt for them to come out, again this was very swift. The first issue was identified very quickly and Ross was super thorough in making sure my boiler no longer sounded like it was going to take off. Top marks to Ross for being professionally, friendly and knowledgeable.
Ross had to visit again a few days later for an unconnected issue and again was thorough and identified why the boiler was coming on when it was not meant to. Problem fixed and extra checked made to make sure nothing else would cause me any issues.
I would highly recommend Lime Heating, and in particular Ross.

11 June 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Donna, thank you for taking the time to leave us this positive review of your boiler repair. A boiler that sounds like it's going to take off is definitely one you want sorted nice and quickly so we're pleased we were able to liaise with the letting agent and yourself to get the work carried out swiftly! We've passed your high praise on to Ross, thank you.

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication throughout. The gas engineer was very polite and put up with my dog pestering him constantly. He also checked a gas appliance that wasn’t on the check list, which shows this company puts safety ahead of profits. Highly recommended.

9 June 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Brett, thank you for your kind review and recommendation.

Rated 5 out of 5 stars

Exceptional service from start to finish.

Lime Heating provided an exceptional service from start to finish. Martyn and his team were incredibly helpful, professional, and easy to deal with throughout the whole job. They carried out our boiler replacement as well as replacing radiators and pipework, and the quality of the work was excellent.

The price was very fair for the amount of work involved, especially considering the high standard of service and attention to detail. Everything was completed efficiently, with great communication and a clean finish. It’s rare to find a company that delivers both excellent workmanship and such a high level of customer care.

We would happily recommend Lime Heating to anyone looking for reliable heating engineers and would definitely use them again.

21 May 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Thank you for your 5* review, Piotr. We're delighted that you were satisfied with our boiler replacement at your property in Milton Keynes. We pride ourselves on our communication so we appreciate that you mention this particularly. We hope to see you again for your annual service next year!

Rated 4 out of 5 stars

A local company which can be trusted implicitly.

A local company which has undertaken the servicing on my boiler in my rental property for the last few years. It's very reassuring to be able to pick up the phone and to speak to the owner of the business, and I really appreciate the company staff remembering me when I telephone. On this occasion, the engineer arrived an hour and a half early without notifying me he was coming, and it just wasn't convenient to give him access to undertake the boiler work. In fact, the day before, I had confirmed by email the exact time the engineer should arrive (because I had other work being undertaken earlier in the day-it wouldn't have been appropriate or professional to have given the heating engineer access when there was another workman in the property). That said, the heating engineer at first appeared 'miffed' that I was asking him to return at the appointed time. When he did return, everything was fine, and I could give him the attention he deserved. The boiler service and gas safety certification was completed efficiently and speedily.
Sadly, and surprisingly, the heating engineer left a valve turned off before he left which meant no hot water for 48 hours until I was notified of the issue. Having called a mobile number for the Company, (over the weekend) the response from the owner by telephone was speedy and very effective. The error was identified quickly and corrected so that the property had hot water once again. There was no charge for this intervention, for which I was very grateful. I will continue to use Lime for all matters relating to my boiler as I really appreciate the personal service and competitive pricing. If 'Steve' could do the boiler servicing next year that would be great. I'm sure my dog would be happy with that too :-)

28 May 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Thank you for taking the time to share your experience. First of all, we’re delighted to hear you’ve had such a great experience with our team and engineers. We’re grateful that you’ve continued to choose Lime Heating for boiler servicing in Luton over the last few years.

We're sorry for the inconvenience caused on this occasion. Due to a cancellation earlier in the day, our engineer became available sooner than expected and arrived ahead of the agreed appointment time. Following the safety check, the gas valve was left in the off position used for testing and resulted in the gas being left isolated, which was an oversight on our part.

Hopefully our previous visits will reassure you that this isn't typical of the service we aim to provide. We appreciate your understanding and are pleased we were able to get back to you quickly and put things right. We look forward to demonstrating our excellent services again next year!

Rated 5 out of 5 stars

Friendly

Friendly, professional service.

26 May 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Keith, thank you for your 5 star review - we appreciate it!

Rated 5 out of 5 stars

10/10 customer service

We reported a leak coming through our living room ceiling. What I thought was going to be a really stressful situation to handle was actually a breeze. They came out the same day - the engineers who came were so polite and friendly. Kept me informed of what they were doing the whole time. Located the leak underneath the floor beneath my boiler and got it fixed straight away. Had to cut a hole in my ceiling but patched it up afterwards. I have to say the customer service we received, from the office staff who booked our appointment to the guys who came and did the job, was 10/10. Also just to add… it was about 32 degrees heat and no air con in my house and the engineers still carried enthusiasm to do a good job and provide good customer service. Proper credit to the company.

26 May 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi April, how great to hear that we exceeded your expectations and took the stress out of a worrying situation! We'll pass on your kind words to our engineers too.

Rated 5 out of 5 stars

Excellent service frome Lime

Excellent service frome Lime. I had an overflow problem which was dealt with promptly that afternoon. Engineer was polite, clean and solved issues quickly. Also came in under the quoted price. Very happy to recommend.

15 May 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Thank you for leaving us your 5* review! We're delighted you chose to use Lime Heating and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Prompt response to request for plumbing…

Prompt response to request for plumbing repairs. Team members v good. Only charged for time spent on the job.
Very happy
Ian J

29 April 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Ian, thank you for taking the time to review our plumbing services and our team. We're delighted that you found us quick to respond. We pride ourselves on our clear and prompt communication and we hear it in reviews, time and again. We know how important it is to our customers!

Rated 5 out of 5 stars

First class team

First class team. I really can’t rate this company high enough. You will be in good hands if you choose Lime

29 April 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Edina, what a lovely review, thank you! We're so pleased to hear that you recommend our team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Steve has done amazing job.

17 April 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Another great shout-out for Steve and his work! Thanks for sharing your experience with Lime Heating.

Rated 5 out of 5 stars

Timely and cost effective dervice

I struggled to find an online or local company to replace a boiler in a timely fashion. I chanced upon lime heating through trust pilot. Their excellent reviews was well founded as the boiler was installed within 24 hours at a good price. The staff were friendly and efficient and cleaned up well.

1 April 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Alex, we're so glad you found us, and that we were able to turn around your boiler installation at a price and speed that suited you! Thank you for the shout out to the team, too. We hope to look after your boiler for many years to come!

Rated 5 out of 5 stars

The engineer was very nice

The engineer was very nice, even called up as was able to get round earlier. Went through everything. Very helpful.

19 March 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Chris, thanks for sharing your experience. We always do our best to keep our customers informed about timings as we know how valuable it is! We're glad to hear our engineer was helpful and ran through everything you needed to know. We hope to work with you again in the future!

Rated 5 out of 5 stars

Professional, Reliable, and Excellent Service

Location: Milton Keynes (MK2)

⭐⭐⭐⭐⭐

Excellent service from Lime Heating. The engineers who visited my property were professional, friendly, and very knowledgeable. They arrived on time, explained the work clearly, and carried out the plumbing work efficiently.

I was particularly impressed with their professionalism and the follow-up call afterwards to make sure everything was okay. It’s great to see a company that values good customer service and communication.

I would definitely recommend Lime Heating to anyone in Milton Keynes who needs reliable heating or plumbing services.

Thank you to the whole team.

5 March 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Hi Samuel. We're so pleased that you are happy with your experience with Lime Heating! Ensuring the highest levels of customer service and clear communication are at the heart of what we do.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I had my new boiler fitted by Lime Heating and I couldn’t be happier with the service. They got the job done very quickly and were friendly and professional throughout. Everything was explained clearly, they worked efficiently, and left everything tidy afterwards.

Would definitely recommend Lime Heating to anyone needing a new boiler or heating work done!

25 February 2026
Unprompted review
Lime Heating logo

Reply from Lime Heating

Thanks for your 5* review, Teigan. We're grateful for the recommendation and pleased to hear you're happy with the process and the new boiler!

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