Lime Reviews 

If a lime bike damages your property, don't expect any accountability. One of their bikes fell over and hit my parked car, and after dragging out the case, they ultimately denied all responsibility. Must be nice to run a business where you cause damage and just say "not our fault" - this is a scam. Avoid this company.

If I could give Lime no stars, I would. In March 2025, I purchased an £8.99 Lime pass, assuming it would resolve my daily payment issues. However, the next day, £20 was taken from my account for Lime. Upon checking my statement the following day, I noticed six additional payments had been withdrawn.

I contacted Lime, and they explained that these charges were legitimate. Despite informing them about the pass, they insisted I would still be charged regardless. I argued that this defeats the purpose of the pass; instead of saving money, I was spending more, especially as the charges began occurring outside the £8.99 pass.

I stopped using the service and cancelled my transaction, but Lime continued to take funds from my account without my permission. After cancelling, I contacted my bank, and the bank informed me that the situation was now under a fraud investigation, freezing my account. That same day, Lime attempted to withdraw another payment—I was furious.

Now, I am out £50. I contacted Lime again, but they informed me, I would not receive any reimbursement as is their policy. After persistently emailing and speaking with several Lime agents, one finally agreed to refund only the £8.99. I am still fighting for a full refund. This type of behaviour from companies like Lime is concerning, as they essentially steal from customers under the guise of legality. I'll continue to request a full refund until this matter is resolved.☹☹☹

Went to rent a scooter for me and my friend to ride down to the fishing spot instead of walking purchased a $15 lime pass ride for 50 minutes of use . It took the money from my app and then told me I didn't have enough sufficient funds in my account so I added another $10 too the lime card or wallet and that didn't work either . I never got to ride the scooters but they charged me $25 then I emailed them about it and they say well we have to put a hold on accounts to make sure the money is verified well that's all good and dandy but you got $25 and I got nothing out of it also got nothing resolved from it after sending an email but an email stating we have to put a hold on accounts to make sure that the money is there and that was it not a good company in my opinion

Lime Bikes drop off bikes all over Charterhouse Square which is private property. They cause significant issues, especially for elderly residents who rely on the railings for support when leaving their building. Numerous complaints are ignored and its impossible to get a response from senior management. Perhaps they don't exist?

These guys should be shut down did a multi ride with the family when we tried to end one bike the system locked up then spent the next 10 minutes calling them to get the ride terminated. So now paying for 2 bikes and not actually riding. Same thing happened again when we tried to stop 2 more bikes from the group ride. Finally decided to terminate all riders we pulled up to the allotted parking bays and tried to terminate for the app today there were too many bike and we had ti find another parking bays, we went to the next area and terminated the ride finally successfully only to receive an email later on saying it was not left in a designated area and penalty would be given next time. There will not be a next time they are a rip off

What a palaver... They charge you a king's ransom for a bike which weighs as much as a supertanker, and rides like a lemon... and then only 1 in 5 of these darned things even work. I just wasted 10 mins trying to "hire" 4 different bikes on my way back to the office today. Gave up and walked instead... just pathetic. I tried their "App" for help - which did nothing other than waste another 5-10 mins. These people don't seem to care...

Always having to report dump bikes but it takes them absolutely ages to do anything the current one dumped in a lake is now been in there 10 days no ones retrieve it
Absolutely useless as a company

You should not be forced to move a bike into a 'parking area' if it is broken before you rent it. All I did is move their bike and I was late to work.

Whilst the idea is great there is a fundamental flaw that can be very costly to the user. As what happened to me, app crashed and decided not to take the ride, only to find that the bike was still live and still allocated to me as It was rode across Rome by some very lucky rider. The problem thereon is their customer service that takes a week to respond with virtually no recognition of the problem.

10 minutes ride £4.20 , ridiculous !!

It keeps getting worse every day. What’s the point of using the bike if I can’t park near the station? The designated parking is a 10-minute walk away—completely defeats the purpose. After using it daily for over a year, I’ve decided to stop. I wouldn’t recommend it to anyone. It’s meant to be convenient, not make you walk 10 minutes just to park. Total waste of money.

Used lime to hire e scooters in and around Gamla Stan, Stockholm. Worked well. Also tried bolt - but the lime scooters could go over a larger area without the limited geofence.

Quite deceptive and doesn’t correctly explain price before riding. Was surprised by the charge and conditions of where I can end my ride?… nice bike but DO NOT recommend at all due to what seems to use quite unethical Buisness practice to increase profit margins. If they explain conditions before making it easy for me to sign up and spend money it would be positive. But never again hopefully

I don't want to give a 1 star review because lime don't deserve any stars but got no other option to write the review. It's public knowledge that bikes are left hazardous, wrecklessly and irresponsibly all over the streets in London.
The riders are to blame.
They have no respect for the public, the elderly, the less able-bodied, prams. They break into the bikes and ride and leave anywhere they choose.
LIME won't do ANYTHING ABOUT IT! because they don't want to.

Bike been dumped outside our flat for over a month. Contacted lime 3x and they said they would pick it up but nothing.

Raised an official complaint, person just said they would pass complaint on. Not heard anything. Despicable company.

The app wasn’t ending the ride last night . I had to stand in the street after midnight trying to contact the customer services team for more than 30 minutes., they don’t even have a phone number to call. This was very stress inducing as I didn’t want to leave the bike unlocked . So I stood there until 1am. To make it worse they contacted me today telling me that as a courtesy they will only charge me for the ride which was still 30 minutes more than i rode due to sitting there with an unlocked bike. You should be apologising and giving me a full refund and not overcharging me. So it’s not really a courtesy. After all that I have still been overcharged..

Despite it says you got 30 days of usage of minutes you got only one day to use your minutes otherwise they are gone, what a joke if I buy minutes to ride electric scooter why I got only 24h to use it?? Tires are constantly flat, breaks don’t work, if you don’t find new scooter no worth hustle to use old ones 99% time broken, never going to use it again in my life

Fun to scoot, but two unauthorized transactions in Abu Dhabi seem to be my problem 🤷‍♀️.
Customer service is terrible!
I’ll choose another scooter option next time.

Took my money did not pay me back because when I tried to use it it said that I have been doing fraud

The scooters for themselves and the concept is fine but the thing that destroyed my experience was the Lime app which ate my phone battery like crazy!!! My phone battery was on cca 50% when I started the ride and in 10 min I got the notification for low battery!! I was planning to ride for at least an hour to go through the entire city (Vienna) but then I realized I better start looking for official parking. I couldn’t even get to the destination I wanted when I realized the battery was on 3%. I came to the nearest parking in last moment to end the ride and it was on 1%!!!! What would’ve happened if my battery died before I managed to park and officially end the ride. I would be stuck with active scooter, dead phone and no place to charge my battery. This was stressful and horrible experience…