Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
Company replied
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
Company replied
I bought the most beautiful baroque pearl necklace as a gift for my mum and I’m absolutely thrilled with the quality of the pearl - the photos don’t do it justice. I’ve bought a number of produc... See more
Company replied
Company details
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great communication
Arrived on time, beautifully packaged, lovely item personalised perfectly
25 March 2026
Reply from LILY BLANCHE
Dear Andrew, Thank you so much for your kind review and for taking the time to share your experience.
We are delighted to hear that your order arrived on time and that you were pleased with the packaging and personalisation.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
I had such a lovely experience with…
I had such a lovely experience with this jewellery brand. I needed to exchange a gift from my partner, and they couldn’t have been more helpful throughout the process. What really stood out was the care they took -they made sure the new locket still contained the exact same photo of our daughter, which meant so much to me.
The whole process was incredibly easy, and their team was so responsive and genuinely friendly at every step. On top of that, they sent everything back free of charge, which was such a thoughtful touch.
Amazing customer service and attention to detail—I’d definitely recommend them!
Ailie, Julia, thank you so much!!
27 March 2026
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review and for taking the time to share your experience.
We are absolutely delighted to hear that the exchange process was smooth and that we could ensure your new locket still held the same special photo of your daughter. We understand just how meaningful those details are, so it is lovely to know this meant so much to you.
Your kind words about Ailie, Julia and the team will mean a great deal to them.
Thank you again for your recommendation and for trusting us with something so personal and important.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
What a beautiful piece of jewellery
What a beautiful piece of jewellery; beautifully packaged and wrapped; LB is definitely a good find, thank you :)
23 March 2026
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your lovely review. We are delighted to hear that you are so pleased with your jewellery and that the packaging made it feel extra special. It means a great deal to us that you have discovered Lily Blanche.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Kind regards
Gillian and the Lily Blanche team
What a brilliant fantastic company to…
What a brilliant fantastic company to buy from , oh they go out of thier way to help..! They fixed my sons gold chain an he was so happy to be able to wear it with his cross. Five stars isn't enough they are just brilliant. Thanks again Robert.
20 March 2026
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We are absolutely delighted to hear how happy your son is to be wearing his gold chain and cross again. It means a great deal to us that we could help, and your kind words about our team are truly appreciated.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Kind regards
Gillian and the Lily Blanche team
Fantastic service and brilliant goods
Fantastic service and brilliant goods. I bought a pendant for my wife, but I picked the wrong size chain. I contacted Lily Blanche to exchange, and got a very fast reply, with details on how to exchange etc, nothing was too much trouble and hassle free and the change over was completed within a week. Now I have a very pleased wife with a lovely piece of jewellery. Will definitely use them again, excellent.
10 March 2026
Unprompted review
Reply from LILY BLANCHE
Dear Dave, Thank you so much for your wonderful review and for taking the time to share your experience.
We are delighted to hear that your wife is pleased with her pendant and that the chain exchange was straightforward and quick to resolve. We always aim to make things as easy as possible for our customers, so it is lovely to know that the process felt hassle free and well supported.
It means a great deal to us that you would choose Lily Blanche again, and we truly appreciate your kind words about both our jewellery and our service.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Helpful with everything
Helpful with everything and got the locket with photos inside to our granddaughter within two days! Just on her birthday
24 February 2026
Reply from LILY BLANCHE
Dear Steve, Thank you so much for your kind review. We really appreciate it.
We are delighted to hear that you were pleased with the locket and that it arrived in time for your granddaughter's birthday.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
I am still waiting for my refund after…
I am still waiting for my refund after you left my parcel in my dustbin to be collected by the bin men. Thankyou for your reply lilly blanche.
Yes you did indeed show me evidence of delivery which consisted of a photograph of the parcel at the bottom of a dustbin. One again how is dumping a parcel in a dustbin proof of delivery????
22 February 2026
Unprompted review
Reply from LILY BLANCHE
Dear Danny,
This is the second 1 star review you have left for the same order. You claim the order was not delivered but Royal Mail has provided proof of delivery.
All of our orders are sent fully tracked, and our couriers provide regular SMS and email alerts to customers, allowing them to manage the delivery and reschedule if they are not in. You were emailed immediately after the order was delivered on November 29, alerting you to the delivery. You first contacted us on December 14 to say you had not received the order, and we started our investigation.
Royal Mail provided us with both GPS data and photographic evidence confirming that your parcel was delivered. The photographic evidence shows the Lily Blanche order sitting alongside other deliveries from retailers such as Amazon.
We immediately offered to send a replacement necklace to you by Special Delivery, and we had this ready to go before Christmas. This was conditional on the return of the completed declaration form, which is part of a new anti-fraud initiative. We offered this in several emailable formats to assist you. We are disappointed that you chose not to complete the form and allow us to resolve the matter for you.
We pride ourselves on our customer service and are sorry we could not resolve this for you on this occasion. We are always here to help customers who are willing to work with us to resolve issues.
Kind regards,
The Lily Blanche Team
I have had excellent and much…
I have had excellent and much appreciated customer service and prompt communication from Gillian and the team. I am very pleased with my earrings.
23 January 2026
Unprompted review
Reply from LILY BLANCHE
Dear Gina, Thank you so much for your lovely review and for taking the time to share your experience.
We are delighted to hear that you were pleased with your earrings and that you felt well looked after by the team. We hope you enjoy wearing your earrings for many years to come.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Terry,
Thank you so much for your kind review and for taking the time to share your thoughts.
We are delighted to hear that you enjoyed our jewellery and felt it was well priced. Your support and feedback are truly appreciated by the whole team.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
This company never disappoints
This company never disappoints. I’ve bought my third purchase, this time a gold locket and it’s beautiful. I chose to add 2 precious photos and I’ll truly treasure this necklace. The customer service received, as well as the purchase, is unique. Thank you so much.
22 January 2026
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review and for your continued support of Lily Blanche.
Knowing that you have chosen us for a third time means more to us than you can imagine, and we are so grateful for your loyalty.
We really appreciate your kind words about our customer service. Thank you again for placing your trust in us and for taking the time to share your experience.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Beautiful locket I purchased for a…
Beautiful locket I purchased for a special birthday gift. Exceptional service. So pleased with everything and would highly recommend. Will most definitely purchase again.
21 January 2026
Unprompted review
Reply from LILY BLANCHE
Dear Doreen, Thank you so much for your lovely review and for taking the time to share your experience.
We are delighted to hear that you were pleased with both the piece and the service you received. Your recommendation and your intention to purchase again truly mean a great deal to us.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
A special addition.
My cross and chain were precious to me and to lose it was very very sad.To find and replace one was hard.Id almost had given up on finding another special one but I have .Every thing about it tells me it is just as precious as the first.The care in ppackaging alone tells me how much Lily Blanche selects its materials and designs.Thank you Gillian, you found it for me.Mrs.Susan Walsh
Thank you,Lily Blanche.
14 January 2026
Unprompted review
Reply from LILY BLANCHE
Dear Susan, Thank you so much for your lovely review
We are delighted that we could help you find a cross and chain that feels just as precious as the one you lost. Knowing how meaningful it is to you makes it even more special for us, and I am so pleased that the piece and the care taken with the packaging conveyed how thoughtfully everything is chosen and prepared.
Thank you for trusting Lily Blanche at a time when you were feeling understandably disheartened. It means a great deal to know we could play a small part in restoring something so important to you.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Elegant
Elegant, high-quality jewelry and excellent customer service. I highly recommend it.
15 January 2026
Unprompted review
Reply from LILY BLANCHE
Dear Marta,
Thank you so much for your kind review.
We are thrilled to hear that you are happy with both the quality of your jewellery and the service you received. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Please take a moment to read. It will be time well spent.
I've purchased from Lily Blanche before and was truly impressed with everything, from the 'About Us', my purchase, the delivery and after care. I would encourage customers and potential customers alike, to take the time to read the 'About Us' which gives such a grounding insight into how this company was born, developed and continues to bloom. The website is honest in its presentation of products but it does not lack warmth. From the descriptions to the photographs, everything is about being informative and helpful to anyone considering buying. The jewellery is imaginative, beautiful and there is something for everyone regardless of personal budgets. The website is easy to navigate and provides a very swift 'contact us' service with responses which are friendly and always reassuring. I've said it previously and it still prevails, when your purchase arrives it is like a 'warm hug from a dear friend'. The manner in which it is wrapped, the care taken is obvious and the gentle waft of a Scottish scent invites you to just inhale and enjoy and this is before you actually see your wonderful purchase. I purchased a gold chain with an initial on for one of my daughters. She now how two chains with the initials of both of her daughters, my granddaughters. I wrote to the Lily Blanche team for reassurance I had ordered the correct initial and this was still in the midst of the holiday period. I did not expect to receive a response so quickly but they did and that reassurance, I think is what perhaps sums up Lily Blanche. Reassurance that your purchase is important. Reassurance that care will be taken with it and reassurance that should anything go awry, you are in safe hands. Thank you Lily Blanche for making me and once again, members of my family, smile.
24 December 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your heartfelt and detailed review.
We are absolutely delighted to hear that your experience with Lily Blanche, from exploring our ‘About Us’ to receiving your jewellery, has been so positive. It is wonderful to know that our attention to detail made your purchase feel special. Your description of it being like a “warm hug from a dear friend” truly captures the care we hope every customer feels.
Thank you again for taking the time to share your experience and for your incredibly kind words.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Brilliant customer service. Thank you again!
My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross.
There was no hassle at all and communication by email was quick and helpful. I initially ordered the wrong size chain, but after emailing and sending it back, paying the difference, the correct chain was sent out very quickly and without any trouble.
Brilliant customer service. Thank you again!
25 December 2025
Unprompted review
Reply from LILY BLANCHE
Dear Jackie, Thank you so much for your lovely review and for taking the time to share your experience.
We are delighted to hear that your husband loves his gift and that you were happy with the quality of the chain and cross. It is great to know that the exchange process was straightforward and that our email communication was helpful and efficient. We always aim to make things as easy and stress-free as possible, so your feedback really means a lot to us.
Thank you again for choosing Lily Blanche and for your kind words about our customer service.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Beautifully made jewellery with…
Beautifully made jewellery with excellent quality and attention to detail. The personalisation was done perfectly and made the piece feel genuinely special. Gillian and the team were amazing, the customer service was outstanding from start to finish. The packaging was thoughtful and elegant, and it really felt like opening something extremely premium. A brand that clearly cares about both its products and its customers. Highly recommend. Will order again!
10 January 2026
Unprompted review
Reply from LILY BLANCHE
Dear Fraser,
Thank you so much for your wonderful review and for taking the time to share your experience.
We are delighted to hear that you loved your jewellery and that the personalisation made it feel truly special. It means a great deal to us to know that the craftsmanship, packaging and service all stood out for you, as so much care goes into every detail from start to finish.
Your kind words about our customer service and the overall experience are genuinely appreciated by the whole team. Knowing you would happily order again is the highest compliment we could receive.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Richard,
Thank you so much for your lovely review. We are delighted to hear that you were happy with the service and that your wife loves her locket. It really means a great deal to our small team to know that a piece has been so well received.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Kind regards
Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Sarah, Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your initial pendant and that it was the right choice for you.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Delivery was delayed due to the…
Delivery was delayed due to the Christmas bank holidays but when my order arrived we were very pleased. The locket is lovely thank you.
29 December 2025
Reply from LILY BLANCHE
Dear Lynda,
Thank you so much for your review. We’re delighted to hear that you are pleased with your locket and that it arrived safely, despite the Christmas bank holiday delays. We hope it brings a lot of joy!
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Order came very quickly
Order came very quickly, and communication on delivery was excellent. The diamond and gold initial pendant received is very pretty and very competitively priced in the sale and my daughter loves it, but the gift box looked a bit cheap and didn’t do the item justice. Changing the bag from shiny to matte and improving the finish on the box would be more fitting for the quality of the jewellery.
29 December 2025
Reply from LILY BLANCHE
Thank you so much for your feedback. We’re delighted to hear that your daughter loves her diamond and gold initial pendant and that the delivery and communication met your expectations.
We really appreciate your suggestions regarding the gift box and bag. Feedback like this is invaluable as we continually review ways to ensure the presentation matches the quality of our jewellery. We are currently undertaking a refresh of our packaging.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
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