LILLYDOO logo
Visit website

LILLYDOO Reviews 823

•
TrustScore 4 out of 5

3.9

Baby Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Baby Store

Written by the company

LILLYDOO | Babypflege auf neuem Niveau Unsere hautfreundlichen Produkte sind frei von allem, was unsere Haut nicht mag.

Contact info

3.9

Great

TrustScore 4 out of 5

823 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Ripped easily - app

I like the diapers, but they can rip from one side very easily, specially if your baby moves roughly while you are changing, so better not use a lot of strength.
Also the app is so bad 👎 I struggle every time I want to change the date for delivery, it always says: error, so I need to open the web if I want to do some changes.

20 October 2025
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Hi there,

thank you so much for sharing your honest feedback with us! 🌷

We’re really sorry to hear that you had issues both with our diapers tearing and with our app. That’s definitely not the experience we want you to have. We’d love to look into both topics — could you please send us a quick message at service@lillydoo.com with your order number and, if possible, a photo of the affected diaper?

Regarding the app, we’re already working on improvements to make managing your deliveries much smoother.

Thank you again for helping us get better — and for choosing LILLYDOO!

Best wishes,
Your LILLYDOO Team

Rated 1 out of 5 stars

The diaper is not good

The diaper is not good, didn't absorb well the urine, many times

8 October 2025
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Hi there,

we’re really sorry to hear that our diapers didn’t meet your expectations.
That’s definitely not the experience we want for you and your little one.

Sometimes, the absorbency can be affected by the fit — we’d love to take a closer look and find the best size or product for you.
Please reach out to us at service@lillydoo.com, and our team will be happy to help you find a quick and satisfying solution. 🌸

Warm regards,
Your LILLYDOO Team

Rated 1 out of 5 stars

TOTAL SCAM: keep charging me for repeat orders I never signed up for.

I made a large one time order from Lillydoo Switzerland and have now been charged two extra deliveries of repeat orders I never signed up for.

I had requested for this to stop when it happened the first time but it keeps continuing with no response from the company.

I am due to give birth in 4 days and I’m spending my time contacting my bank and dealing with administration and loss of money. It feels like such a scam and added stress.

I had liked the nappies but now because of this experience I will be buying another brand here that is equally as good. It’s just shocking that such a big company can do this.

Mothers due to give birth have enough to worry about than having to chase utter scams like this. The company should be ashamed of themselves and I advise anyone to stay clear of this company and their website.

15 May 2025
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Hello,

We are truly sorry to hear about your frustrating experience — especially during such an important and sensitive time, just before your due date. Please know that it is never our intention to cause stress or sign anyone up for a subscription they did not explicitly choose.

We absolutely want to resolve this as quickly as possible and make things right. Kindly reach out to our customer service team directly at service@lillydoo.ch or via phone so we can prioritize your request and find a prompt solution.

Please also note that we offer a 60-day return policy, so we would be happy to look into a return and refund for any unwanted products.

Thank you for your honest feedback — it helps us improve. We sincerely hope to regain your trust and, most importantly, we wish you all the very best for the upcoming birth.

Warm regards,
Your LILLYDOO Team

Rated 5 out of 5 stars

Very good quality and an ecological…

Very good quality and an ecological alternative to the big corporations that do not care anymore. Frneidly service and very convenient to get them delivered.

17 February 2025
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Hello 😊,

Thank you so much for your perfect rating of our skin-loving diapers and our delivery service 💐!

Warm regards,

Your LILLYDOO team

Rated 1 out of 5 stars

SLOW AND UNHELPFUL CUSTOMER SERVICE

I have had a subscription with Lillydoo for the past few months and everytime I have had an issue their response is to ignore my emails for days (if answered at all).

The most notable ocasions were when I tried to modify and cancel two separate orders. In both cases, I contacted the company minutes after the automatic orders went through.

They ignored my emails for so many days that by the time they answered the nappies were on their way.

In the last case I am still trying to get my money back.

I would like to clarify they don't offer an order cancellation option as others retailers do, so email is the only option to let them know them. They have an app but only works in German despite having websites in different languages. I emailed them to see if the language could be changed, but as usual my email was ignored.

I don't recommend anyone to use this service as the quality of the nappies it's not particularly outstanding and dealing with them if there are any issues it’s not worth the hassle.

6 December 2024
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Hello,

We are very sorry to hear that you were not satisfied by our LILLYDOO services.

Of course, we do not ignore any customer mails, but as we are having a higher volume of customer care requests during the past months, it sometimes takes a little longer.

It is correct that orders cannot be canceled after their creation, this is why we notify the customer several days before an automatic order is sent. Should an order be sent which is not needed by the customer, it can always be returned for free within 60 days after the purchase. Should you have difficulties creating your return label, do no hesitate to contact us by mail to service@lillydoo.com

Our LILLYDOO App is currently available in German, Dutch, Spanish, Italian, French as we are operating in the respective countries. However, our webshop is partially available in English too, and of course our agents are happy to solve any doubts you might have about our products and services also in English language.

Kind regards,

Your LILLYDOO team

Rated 5 out of 5 stars

Very helpful team and great products for my baby

I really like the products and had a great experience with the customer service via chat who was very kind and helped me resolve some issues

7 August 2024
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Giulia,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our products and had a positive experience with our customer service team. Your feedback is greatly appreciated and motivates us to keep providing excellent service. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!

Your LILLYDOO team.

Rated 5 out of 5 stars

Best diapers

Best diapers, best customer support, best quality. I highly recommend this service and so do my babies’ butts ;)

23 May 2023
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Camille,

Thank you so much for your perfect rating, we are really glad to be part of your everyday family life 😊!

Have a lovely day,

Your LILLYDOO team

Rated 1 out of 5 stars

Honestly crazy company

Honestly crazy company. After getting so many ads to try their free test diapers I finally did.

All good signing up, I assumed subscription starts automatically as it was mentioned together with a message that I said will be reminded before the end of the test period - I will get an email, so I can then decide if I want to continue or cancel.

On the day after the test package arrived, I get a massive box of 5packs of diapers and my account is charged 57€?????

Now I have to bring that back to the courier shop and I haven’t even tried the test diapers yet (which do not look great IMHO)
How much do you really care about the environment? It looks like you are really just trying to push volume even at the cost of senseless shipping around…
Even without trying the product I definitely won’t become a customer as their “sustainability” and main selling point is bs.

11 May 2023
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Stanimira,

Thanks a lot for taking the time to give us your feedback, we regret to hear that your experience was not as good as expected.

We would like to clarify why you have received your first subscription box so shortly after the trial pack to avoid this issue in the future. Also, we'd highly appreciate your feedback concerning the products you have received with the test package. Please get in touch with our customer care specialist Annika by mail to service@lillydoo.com so that we can find a good solution for you.

Have a nice day,

Your LILLYDOO team

Rated 5 out of 5 stars

Love the products!!

I been ussing this diapers since my baby arrives and love how easy is change the size or change the time to recive them. I have some troubles with the company which send them , and when I comment it they have soon answer and make me feel heard. The postsell service is great.

17 January 2023
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Adriana, thank you very much for your top rating! We are very happy that you like our LILLYDOOS so much.🥰 Best, your LILLYDOO Team

Rated 5 out of 5 stars

The best service for new moms

The best service for new moms. You always have enough diapers in the drawer, and someone else is in charge of that. It frees up your time and mind so that you can focus on the little one. Highly recommended.

25 November 2022
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Tsveta,

thank you very much for your personal recommendation of our LILLYDOO diaper subscription 🥰

Best regards

Your LILLYDOO Team

Rated 1 out of 5 stars

Great wipes terrible service!!!

Great wipes, terrible service. Ordered wipes through reseller but were 25% more expensive, smaller than thinner than in previous order. Apparently there is a quality difference between green and purple, but rather than helping me exchange for the right ones, I was told to return, get refunded and order the correct ones. The correct ones are now 50% more expensive than before.
Being allowed to return and get refunded is not service it’s basic consumer rights.

14 November 2022
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear valued customer,

Thank you very much for taking the time to share your feedback.

From your rating, it seems that you have ordered various of our LILLYDOO wipes and that you prefer some of them rather than others. We are happy to hear that you have found the perfect wipes for your little explorer 😊! Our LILLYDOO green wipes have a resource-saving composition and different ingredients, and therefore cannot be directly compared to our LILLYDOO 99 % water wipes.

Many resellers offer the exchange service as you describe it if you want to receive a different product as no direct exchange is possible, you always need to return the products first to get a refund and then order new products at the current price. We are sorry to hear that you do not value the service of the reseller, please feel free to contact them to suggest a different service on their web shop.

Please do not hesitate to contact the LILLYDOO customer service team if we can help you any further.

Kind regards,

Your LILLYDOO team

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. The website doesn’t work most of the time. I ended my Abo and the sent me the diapers (150) despite me writing to them that I don’t need them and that my child is no longer wearing diapers, charged chf 58. I was told I can return the package ( which I didn’t need to begin with) , no return label sent and the return can’t be registered online , error message. The company doesn’t even seem to care that the package is going back and forth.

28 March 2022
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Judy,

Thank you very much for your feedback, we are very sorry to hear that you had difficulties with your last delivery.

At LILLYDOO, we care a lot about the environment, that's why we try to avoid any unnecessary shipping of products and allow customers to change, pause or end their subscription until the very last moment before handing it over to the transportation partner. Unfortunately, it seems that your box was already paid and send when you contacted us, so you needed to use our free return label. Should anything still be unclear or unsolved regarding your last order, please contact our Customer Happiness Team so that we can find a solution for you as quickly as possible.

Kind regards,
Your LILLYDOO team

Rated 1 out of 5 stars

extremely sleezy business where they…

extremely sleezy business where they sneakily sign you up for a subscription when you get the test package. dirty sales practices that make me never want to buy from them ever again.

22 November 2021
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Eli,

We regret that you have not read during the ordering process and in your E-Mail confirmation that by ordering our test package, you start our 100% flexible monthly diaper subscription. You can adjust or cancel it anytime in your customer account or by contacting the LILLYDOO customer happiness team, we would be pleased to help you. Should you have received products already that you don't want to keep, we will of course send you a free return label and refund you as soon as we have the products back.

Please do not hesitate to contact service@lillydoo.de for further questions 😃

Kind regards,

Your LILLYDOO team

Rated 4 out of 5 stars

Everything is great

Everything is great. The product is amazing for the little one. I wish they can improve the "customer rewarding" as after 30 months of abo you don't really get some benefits

12 November 2021
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Diego,

Thank you very much for having taken the time to give us 4 stars 😊

In our LILLYDOO club, you collect points for every delivery, and you can choose your own club gifts! Please log into your customer account via the brand website and go to the "Prämien Shop". Your gifts will be delivered automatically with your next monthly subscription box 😃 !

Please do not hesitate to contact us by phone, chat or mail in case you have any additional questions about the LILLYDOO club or our products.

Kind regards,

Your LILLYDOO team

Rated 1 out of 5 stars

The way that you get your Paket free…

The say that you get your Paket free and After that the send you email and they tell you to send them money.. and when i asked why i have to pay, they didnt answered!!!

26 May 2021
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Sara,
As discussed with my colleague, we are really sorry to hear that you did not see in the confirmation mail that you purchased a free trial pack (products are offered) which incurs shipping costs. Further information will be communicated by replying to your Emails.
Kind regards, The LILLYDOO Team

Rated 1 out of 5 stars

They do not fit my baby

They do not fit my baby, he's 23.

20 May 2021
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

Dear Ann,

Thank you very much for your rating, we are sorry to hear that you have not yet found the perfect LILLYDOO diaper size for your child. We would be glad to assist you with this topic, please send us an Email to service@lillydoo.de with your customer ID.

Kind regards,

The LILLYDOO team

Rated 2 out of 5 stars

Not absorbent enough

In my case, they are not absorbent enough for my baby. They have a really nice design and are rather soft. But when I tested them at night, they leaked a lot. And when we used them throughout the day, they usually couldn't hold a poo. I thought I was putting them on wrong, but it happened also whenever my mom or my mother-in-law changed him. The wipes were pretty dry. I obviously don't expect them to leak or anything, but they were very, very dry.

16 January 2021
Unprompted review
LILLYDOO logo

Reply from LILLYDOO

We regret that you were not fully satisfied with our products.

Our LILLYDOOs have been developed to be very absorbent, so it is possible that these leaks are due to a size that does not fit your baby.

We would like to ask you to contact our customer service by mail so that we can offer you the best possible service.

Many thanks in advance and best regards,

Rated 5 out of 5 stars

Top!

Super Produkt!
Super Service!
Super Website / Onlineshop / Portal!

11 October 2019
Unprompted review
Rated 5 out of 5 stars

Top Quality

These diapers are not only beautiful, but top quality. They are the only diapers that always do their job and hold everything in. The delivery service is nice too. I would recommend to everyone.

24 September 2019
Unprompted review
Show reviews in all languages. (823 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look