Proxy Service Reviews 

Unfriendly review of lightningproxies.net

In my opinion, anyone who intends to purchase from this service should reconsider.

I spent about 2500 USD to test their proxy service. While the proxy quality might be comparable to some other providers like PY or Luna, the customer support was very disappointing.

First experience:

I ran ~500 threads and found the connection unstable.

I contacted support to ask about the issue, but they responded that I was running 140K threads and “causing the server problem.”

Later, I tried again on 10 machines with 300–500 threads each, and it worked fine. This shows the issue was not as they described.

Second experience:

I got proxies in the format ip:port and tried setting up a whitelist, but could not connect.

Checking their API logs, it was clearly a backend error.

Support only told me to “clear cache and try again.” I even opened a new Chrome session and retried, but it still failed.

Then they asked me to delete all whitelists and try again, which still did not solve the issue.

Overall, the support was not helpful, often blaming customers instead of solving problems. After I raised concerns, I even felt like they wanted to restrict or suspend my account.

👉 With the amount I spent, I expected a more professional service. Personally, I cannot recommend this provider.

Update: after all i have not received any apology. still just blaming the customer

Their isp static proxy is very bad
And they have a very rude customer service(Hardin)
Very rude and uprofessional.
And beware,they are the same with Geonix(formal proxysale).

Very poor quality mobile proxies

When I purchased mobile proxies, residential proxies were mixed in.

Please be aware that when you purchase mobile proxies from this vendor, residential proxies are mixed in.

This is a scam.

Was using Residental proxies and spent 1630$ on this service. Can't say it's good, most of proxies is with bad score level, super slow.
Bought 5gb of Mobile proxies, buy it doesn't works on my side, support says it work, maybe it is, but on my side, anti detect browser can't connect. So i bought mobile plan on the other service and it works perfect and came back to Lightning support and asked to cancel those mobile plan, which i didn't used and send those 5 gb to my residental plan.
They said - no, and asked for teamviewer) lol.
22$ that's the cost of they reputation.
don't use this proxies, they are not good for those price, especially the speed of connection. There is much more faster and better support friendly services on the market!

I used the service for quite a long time, recently I went in, and they deleted my tariff plan without refund, with prepaid gigabytes, support does not go to contact. Fraudulent site, beware of it. They wrote off about 4.5 gigabytes (20 usd).

scammers who have no care about there customers. Dont trust the botted fake 5 star reviews

Edit - you see how these guys can lie I said nothing about 1 ip authentic.

Last month I was double charged for one of my plans which I only noticed today when I check my bank statements. I reached out to their support and was given a refund very quickly. However, the supporting agent was very condescending.

First, they said I was double charged because of card declines. But there was no card declines at all from my bank. Instead of trying to fix the issue/bug, they said they can't assure this wouldn't happen again. Only when I pointed out they should do something about it that they said they'll look into it, which I doubt they'll. Their attitude is basically "sometimes it happens. Just deal with it"

Second, there're no plan ID in their invoices. When I pointed it out, they said there's no need. I then asked "Don't you think it's needed here to know which plan was double charged last month?", to which they responded with "I think you are only upset now". So they're think I was being emotional and unreasonable to ask them to included the plan ID in their invoices.

To be fair to them their proxy services are good but they should probably hire some more customer friendly supporting agents.

Edit:
If they read my review carefully, I'm leaving a "negative" review because of the poor customer service I received, not because of the proxy service. After consideration I've changed the review from 2 stars to 3 stars to be more fair.

It's true that I was given a refund quickly, which I appreciated. But charging extra money without the customers' knowledge is a not a minor issue and they seem to not take it seriously. And I can tell from their replies that this is not a rare case. I was lucky enough to notice it, but who knows how many double charge have happened to other customers with them knowing?

I'm giving feedback as a customer, not trying to attack them. People can judge by themselves with the facts I presented above.

Edit 2:
I'm changing it from 3 stars to 1 star. They've decided to refuse their service to me because I left a "negative" review. Their business manager, Hardin, said to me, I quote, "Your attitude is just wrong". What they're saying is basically I'm not allowed to leave a negative review regarding their customer services because they're always right. I'm not even mad. It's so amusing. It's unbelievable that this person is taking care of their customer service

Good and enthusiastic support service, very good and sincere attitude towards customers. Support LightningProxies 5 stars.

this is terrible non-client-oriented support, there was rude communication and disrespect on their part, we spent $2400 on an unlimited tariff and got 2 times less than the specified one, we spent 80 / 200 mbps from the tariff we didn't have enough simultaneous connections, they told us to pay another tariff for $2400 when the website clearly states "Unlimited Concurrent Connections" we were able to connect only 230,000 connections, although I warned support in advance about 500,000 tcp, what they say about refunds is a complete lie, they flatly refused to refund the funds, although 95% of their IP addresses do not work in Europe (They have a refund policy that says there is a refund for technical problems - this is a lie), their response is - we will not refund your money, and there was no compensation, only terrible support responses and messages "reduce the load our server cannot withstand" although we used 40% of the unlimited capacity, they have only Mexico Brazil and 10 thousand addresses in Russia (terrible quality of IP, very small number of countries), a very small proxy pool, this is not unlimited, I repeat, these are real scammers with fake reviews. Believe me, you store will lose hundreds of thousands of dollars because of such a terrible attitude towards me, because those who buy unlimited will bypass this site.

I purchased what was advertised as an "unlimited" residential proxy service, but my experience has been extremely disappointing and misleading.

Hidden IP Whitelisting Restrictions:
After the purchase, I discovered that I need to whitelist IP addresses, which was not mentioned before payment. This requirement makes it nearly impossible to use proxies from multiple servers and completely disrupts my workflow.

Misleading Continental Targeting Claims:
The service promised continental targeting, but in reality, it only supports Russia and Ukraine for European regions. This critical limitation was not disclosed beforehand.

Unhelpful Customer Support and No Refunds:
When I reached out to customer service, I was met with dismissive responses and no refund option, despite not using even 1KB of data. Instead of addressing my concerns, they implied that I might misuse their service for spamming purposes—an accusation that was completely baseless and unprofessional.

False Advertisement and Lack of Transparency:
The service was sold as unlimited, yet it came with hidden restrictions that were never disclosed during the purchase process.

For $210, I received a service that does not meet my requirements, and their no-refund policy means I’m now stuck with a product I cannot use.

Final Note:
This experience highlights the company's poor communication and misleading advertising practices. I hope they update their sales page to reflect these limitations clearly, so future customers can make an informed decision instead of facing the same frustration.

Great customer service and quality proxies...
That is my experience.. keep up

There are no complaints about the quality of the proxies. But technically the service works very badly. Proxy renewal does not work. In support work Indians, who rarely can really help. I was also denied a refund.
And as a result - neither money nor proxy I did not get.
In general, for this money, I recommend looking for a better service.

Very good service with almost no issues, and when there are they are fix pretty quickly. Customer service is really quick and competent, they fixed my problems multiple times in no time. I highly recommend.

Am used, not recommend.
You may face the rage of the administrators.

Complaining about your usage problems may result in you being denied service and they will ignore it, refuse to refund you.

I know they undervalue you if you are a user of their small packages.

They said I didn't even pay the full amount because of the discount they offered.

They said I was asking for too much, as I was paying for their small package. My complaints were that their service was not performing as advertised, due to a time-counting error.

I was asked to renew early without any compensation and was even rude to me even though I didn't initiate it.

"
As a result, we have fully refunded your payment and will no longer be able to offer our services to you moving forward.
"

You refused to refund me from the beginning by making many excuses.

You insult on me by the amount I paid you, whether it was because I didn't pay the full amount, which was your offer.

I offered you to end this problem by refunding me, but you avoided refunding me, which caused the problem to escalate.

Later on, you agreed to refund me. If you had acted honestly and professionally, the whole thing would have ended immediately, without escalating and without wasting time.

You tried to make yourself look good even though you were the one who caused the whole thing to escalate. But I would like to confirm that you did refund but that was not your first response.

I also commend you for taking responsibility at the last minute and the whole thing was over.

That means this review is based on what I have experienced and used your service.

After this review, you sent me a message threatening me about my comments/review.

I ask you to stop doing that.

Great and fast support!
They processed what I wanted.

Was using Canadian mobile proxies that kept giving me USA ips. That issue continued for a few days and everytime I reached out to support they said that everything is working fine on their end, before they finally admitted it. At which point I already got a lot of accounts shadowbanned and lost traffic.

The IPv6 were generally effective, but I experienced compatibility issues with a few sites. The support team was helpful and provided a quick balance replacement, but the initial inconvenience was a bit frustrating. Good service overall, but could benefit from better initial support and compatibility.

The residential proxies performed well overall, but I encountered issues accessing certain websites, especially financial ones. The support team eventually resolved the issues, but the response time was longer than expected. It's a solid service, but there's room for improvement in accessibility and support.

good support and very good proxy sever for mobile 10/10 would use again

I had some trouble with the datacenter proxies not providing the specific country options I needed. Additonally, User authenticator was missing, which limited their usability for my project. The quality is generally good, but these gaps need addressing for a higher rating.