We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service... See more
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Review summary
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Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service when moving was great and…
The service when moving was great and the engineers were helpful, friendly and fast.
21 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Simon. We are delighted to hear the move went smoothly and that our engineers were helpful, friendly and efficient. Your feedback means a great deal to us. ⚡
Really nice friendly guys Andy and Ricky
Really nice friendly guys Andy and Ricky, and really tidy. All sorted inside and out and all working perfectly. Andy put passwords for me in the TV, my iPad and my phone. It all took about 2 hours. I can’t speak highly enough of them. And Lightning Fibre is saving me money. How good is that. Very happy customer.
27 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your lovely feedback Steph. We are so pleased Andy and Ricky delivered such a helpful and professional service and that you are happy with the results. ⚡
Excellent Service
Arrived on time on the day. The 2 people installing the product were very polite and respectful and were mindful when in and out as it was raining.
Overall very pleased and you can contact a person directly should you have a query which makes a great difference and is much quicker than an online chat.
Would definitely recommend to others.
16 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear the engineers arrived on time and were polite, respectful and mindful while working in your home. It is also great to know you value being able to speak directly with a person when you have a query. That personal support is something we are proud of. Your recommendation means a great deal to us. ⚡
Great service
The two engineers that came to the house were very polite and helpful. Great job done, very neat and tidy. Would definitely recommend. Very impressed.
17 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Julie. We are delighted to hear the engineers were polite, helpful and carried out such a neat and tidy installation. It is great to know you were impressed with the service and would recommend us. ⚡
Verry good from first contact with…
Verry good from first contact with office and then installing the fibre clean and efficient
18 April 2026
Reply from Lightning Fibre
Thank you for your review. We are glad everything went smoothly from start to finish and that the installation was clean and efficient. ⚡
Brilliant service & lovely engineers.
Really lovely engineers who were helpful, punctual & explained everything. Their work was neat & tidy.
The connection is really good.
15 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Kate. We are so pleased the team provided a professional and tidy installation and that you are happy with the connection. ⚡
Hassle-free switch.
I have recently changed broadband provider to Lightning Fibre. They made the transition straightforward both practically and administratively. Pre transition their approach was informative and helpful, but never pushy. I am now experiencing good quality WiFi at a far more competitive price.
My reasons for changing were: locally-based service with own infrastructure, high quality service, helpful product information and more affordable pricing.
17 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Tom. We are so pleased the transition was smooth and that you are enjoying both the service and value. ⚡
This is my 3rd great year with Lightning
This is my 3rd year with Lightning , very good service ,no problems with buffering etc, very smooth , I have called them a couple of times and each time I had no wait, no robot ,and complete satisfaction with one of their excellent knowledgeable staff sorting my enquiry with no fuss.
Highly recommended.
14 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Wayne. We are delighted to hear you have enjoyed three great years with us and continue to receive a reliable and smooth service. It is especially great to know you value being able to speak directly to our team and that your queries have been resolved quickly and efficiently. Your continued support and recommendation mean a great deal to us. ⚡
People who came and installed were…
People who came and installed were polite and friendly
14 April 2026
Reply from Lightning Fibre
Thank you for the five stars Elizabeth. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Jess & George were lightning fast
Jess & George and the crew arrived bang on time, friendly, experienced, and helpful, and quick I was extremely happy with their work.
16 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Martin. We are delighted to hear Jess and George arrived on time and provided such a friendly, experienced and efficient service. It is great to know you were so happy with their work. We will be sure to pass on your kind words. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your review Robert. We are glad the installation was quick and easy. ⚡
Fred and Georgia were very pleasant and…
Fred and Georgia were very pleasant and helpful and good workers, a good advert for your company..
So far no complaints at all about the company.
15 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Margaret. We are so pleased Fred and Georgia made such a positive impression. ⚡
Everything went smoothly
Arrived promptly in time stated, very nice people, everything went smoothly and satisfaction of process.
10 April 2026
Reply from Lightning Fibre
Thank you for your kind feedback Hannah. We are so pleased everything went smoothly and you had a positive experience. ⚡
Reply from Lightning Fibre
Thank you for your feedback Maureen. We are pleased everything is working well now and appreciate your review. ⚡
Well done
The work was done on time and efficiently. The fibre connection is far better than our previous supplier
14 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback David. We are so pleased everything was completed efficiently and that you are enjoying the improved connection. ⚡
They delivered what they said and…
They delivered what they said and installed the unit
with no problems.
8 April 2026
Reply from Lightning Fibre
Thank you for the five stars Peter. We are glad you had a smooth experience. Your feedback is greatly appreciated. ⚡
Really great service
Really great service. The switch process was seamless, installation was done on schedule and the installation team went out of their way to ensure I was happy with the outcome.
14 April 2026
Reply from Lightning Fibre
Thank you for the five stars Ian. We are glad you had a smooth and positive experience. Your feedback is greatly appreciated. ⚡
Windy Miller is pretty pleased …
The installation process stuttered at the beginning but efforts were made to resolve the issues.
Patient sales staff had to wait for 7 months as the house purchase was problematic
11 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Stander. We are so pleased everything came together in the end and that you are happy with the service. We truly appreciate your patience. ⚡
Lightning in the Sky
After 25 years with Sky for my Broadband I decided to move to Lightning Fibre who were offering some unrivalled deals. The installation team of Andy and Ricky arrived and thoroughly explained the process. With the utmost professionalism, care for our property and helpfulness they installed our new system. These 2 gents are an absolute credit to the business and it was a pleasure to have them working in our home. I’m pleased to say that I made the right decision to move to Lightning Fibre and my broadband is working super fast and completely reliable.
15 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review Graham. We are delighted to hear you chose to make the switch after so many years and that it has been such a positive experience. It is great to know Andy and Ricky provided a professional and considerate installation while taking care of your home. We are also pleased you are enjoying fast and reliable broadband. Your feedback means a great deal to us and we will be sure to pass on your kind words. ⚡
The staff have been excellent though…
The staff have been excellent though out. The men who came and fitted our broadband discussed everything they were doing very thoughtful
10 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Val. We are so pleased the team were helpful, thoughtful and kept you informed throughout. ⚡
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