Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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Review summary
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very prompt
Very prompt, good time keeping,
Very polite engineers,
Helped me to add my television and my mobile phone.
29 April 2026
Reply from Lightning Fibre
Thank you for your feedback. We are pleased to hear the engineers were prompt, polite and helpful in getting everything connected for you. ⚡
Fabulous service from start to finish…
Fabulous service from start to finish by a lovely man named rob
29 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback. We are so pleased Rob provided fabulous service from start to finish. We will be sure to pass on your kind words. ⚡
Super quick and super helpful
Super quick and super helpful. The best broadband provider and best support I have ever had.
28 April 2026
Reply from Lightning Fibre
Thank you for the fantastic feedback. We are delighted to hear you found the service quick and helpful and that we are the best broadband provider and support team you have experienced. ⚡
Great came on time fitting fantastic…
Great came on time fitting fantastic internet fast
28 April 2026
Reply from Lightning Fibre
Thank you for your great feedback. We are pleased to hear everything was on time, the installation was fantastic and you are enjoying the fast internet ⚡
Quick installment nice guy new his job
Quick installment nice guy new his job
Feeimdly polite & professional
23 April 2026
Reply from Lightning Fibre
Thank you for your feedback. We are pleased to hear the installation was quick and that our engineer was friendly, polite and professional ⚡
great installation experience with phenomenal internet speed as a result
on the day of installation we were had a little bit of trepidation, however we needn't have been concerned as the installers from your firm were very polite, efficient and respectful ane when they finished left everything in a tidy manner, we couldn't praise Matt and his colleague enough (sorry we forgot the name) the speeds we're achieving now are 4 to 5 times faster than before due to my( in talk talk speak )old laptop which was the reason for slow internet speed
23 April 2026
Reply from Lightning Fibre
Thank you so much for your fantastic review Michael. We are really pleased to hear the installation team helped put your mind at ease and carried out such a polite, efficient and respectful service.It is great to know everything was left tidy and that you are now enjoying such a big improvement in speed. We will be sure to pass your kind words on to Matt and the team. ⚡
People knew what they were talking…
People knew what they were talking about ,and my installer was very helpful.
23 April 2026
Reply from Lightning Fibre
Thank you for your feedback. We are really pleased to hear the team were knowledgeable and that your installer was so helpful. If there is anything we can do to make your experience even better next time, please let us know. ⚡
Switching broadband, so easy
The whole team were brilliant, great customer service, from helping with the switch to the installation, perfect.
Installation carried out in the agreed day, all set up and ready to use in only a few of hours.
Super professional and really caring team, definitely 5 stars 🌟
23 April 2026
Reply from Lightning Fibre
Thank you so much for the lovely review. We are really pleased to hear the whole switch was so easy for you and that the team looked after you from start to finish. It is great to know everything was set up quickly on the day and ready to go within a few hours. We really appreciate your kind words about the team. ⚡
Easy Installation
Rob and Glenn were very friendly and efficient. Explained everything. Very pleasant and easy installation.
30 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you so much for the lovely review Wendy. We are really pleased to hear Rob and Glenn made the installation so easy and took the time to explain everything. It is great to know they were friendly and efficient throughout. We will be sure to pass on your kind words. ⚡
The switch to lightning fibre was made…
The switch to lightning fibre was made really easy from the first call through to the installation, everything was exactly as expected and work was carried out very efficiently
22 April 2026
Reply from Lightning Fibre
Thank you so much for the lovely review. We are really pleased to hear the switch was easy from start to finish and that everything went just as expected. It is great to know the team got everything set up quickly and smoothly for you. We really appreciate you taking the time to share your experience.⚡
Good job done by lightning fibre
Put router where we asked, the team arrived on time and did a job
23 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Chigs. We are so pleased everything went smoothly and was set up just as you requested. ⚡
Arrived on time
Arrived on time, job was completed quickly with no concerns. Very pleased with service
25 April 2026
Reply from Lightning Fibre
Thank you for the five stars Cheryl. We are glad you had a great experience. Your feedback is greatly appreciated. ⚡
Extremely helpful guys who came to fit…
Extremely helpful guys who came to fit new router
21 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Sally. We are so pleased the team provided such helpful service. ⚡
At present the change went very well…
At present the change went very well plus satisfied with the connection and price
25 April 2026
Reply from Lightning Fibre
Thank you so much for the lovely feedback Kenneth. We are so pleased everything went well and that you are happy with the service and value. ⚡
Great service
Great service from start to finish. Process was quick and easy. Pre instal guys were lovely and polite. Fitter Glen was very helpful setting us up and tidied up BT’s previous install mess. Serv is much better than Sky I can FaceTime now in my garden without loosing connection. Also £10 cheaper a month for a better service. Very pleased all round.
25 April 2026
Reply from Lightning Fibre
Thank you for your fabulous feedback Leanne. We are so pleased the installation went smoothly and that you are enjoying better performance and value. ⚡
Great price and great service
Great price and great service. If you want to get in touch with them, all you have to do is call them and someone actually answers, unlike other big providers where it is very difficult to get through to an actual human being if you have a question or issue. I prefer to support a local, independent business whenever I can.
21 April 2026
Reply from Lightning Fibre
Thank you for your kind feedback Sean. We are so pleased you are happy with the service and the personal support you receive from our team. ⚡
Rob from Lightning Fibre
We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional, polite and friendly. We would recommend Rob and lighting fibre to anyone. So far the whole experience has been very positive, but even better the Internet speed is exactly what was promised and exactly what we need for our busy house. Its 5 stars from us. Thanks Rob!
30 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review Billy. We are delighted to hear Rob made such a positive impression from the moment he arrived and that he explained everything clearly. It is great to know the installation was carried out professionally and that you are enjoying the speeds exactly as promised. We will be sure to pass on your kind words. Your recommendation means a great deal to us. ⚡
Stress free service with Lighting Fibre
The change over from my old provider to Lightning Fibre was seamless. The guy in the office and the engineers who did the installation where so accommodating, the instal is virtually invisible. What a great job thank you so much.
24 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Darryl. We are delighted to hear your switch was seamless and stress free. It is great to know both our office team and engineers were accommodating and that the installation was carried out so neatly. Your feedback means a great deal to us. ⚡
Harding working lovely friendly chaps.
21 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Kay. We are so pleased you found the team friendly and helpful. ⚡
Lightning Fibre all good. Thanks
Rob and Glenn arrived on time, explained the installation and my location options.
Very tidy installation and very informative. All good and most helpful.
Many thanks to Rob and Glenn at Lightning Fibre.
1 May 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Malcolm. We are so pleased Rob and Glenn provided a helpful and professional service. ⚡
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