Pulsar battery was defective. I was e-mailed a prepaid mailing label to return the battery. Lighter USA e-mailed me a refund minus a five dollar handling charge for the unusable battery within a we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got conformation of my order immediately with an email with my orders details. This my fourth purchase buying puffcos pivots and yocan koda pros for flavorade cartridges and live resins. It's was a se... See more
Lighter usa has all your tobacco needs and nicotine pouches that I can order and receive in the mail at my house in California. Every since California banned flavors it's been a battle finding compani... See more
They were fast with notifications and getting it sent out right away...i ordered singles like a orbit atomizer and hot knife attachment and it was crutail that they both worked and they do just fine,t... See more
Company details
Written by the company
Top quality Vape Hardware, Vape Kits, Vape Tanks, Vape MODS, Coils, RDA's, E-Juices and Vape Accessories. Top Quality Lighters, Zippos, Cigars, Cigar Cutters
Contact info
West Oaks Drive 43422, 48377, Novi, United States
- 888.575.4460
- email@lighterusa.com
- lighterusa.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very pleased with everything
I was very pleased with everything. I have no issues to address. Thank You!
20 October 2025
Good
It was great. Pouches were great. Flavors great. Price was great. Shipping was great
14 October 2025
Our GO TO for accessories
LighterUSA is awesome! They a large diverse inventory and nice prices for your pocket! We always check them out first! ✌️ Peace out Woody in Virginia
22 October 2025
Every order has been right
Every order has been right, the price is a little high but no complaints.
19 October 2025
Very fast
Very fast, wonderful service. Will always order from you and I’ll tell all my friends!
20 October 2025
I love that fast service and you almost…
I love that fast service and you almost always have what I want in stock.
20 October 2025
When I order from LighterUSA I know they got my order and when I will see it.
When I order from LighterUSA, I know my shipment is going to be here within a few short days. The products aren’t all great but I have finally zeroed in on the ones I like and that work for me. I hate returning things especially if I buy 2 and 1 is a dud. Once I open the 2 nd one I usually place my next order and if the one just opened is a dud then I’m SOL til the new one comes in.
Tyson Iron Mike is my go to. Not one of them has been a dud and I appreciate that. I also appreciate quick service and with this company my order is acknowledged immediately and shipped within 24 hours.
19 October 2025
Great service!
19 October 2025
You never have anything good in stock
You never have anything good in stock. Cool watermelon Zyn is all I want.
19 October 2025
Reply from lighterusa.com
Thank you for your feedback — we understand how frustrating it can be when the specific product you prefer is out of stock.
We are an authorized retailer, but we are not the manufacturer of ZYN products. Availability of certain flavors, including Cool Watermelon, is determined by the manufacturer’s production schedules and distribution allocations. When there are supply constraints or high nationwide demand, it can affect inventory levels across many retailers, not just us.
That said, we do our best to secure as much inventory as possible and restock popular flavors as quickly as they become available to us. Cool Watermelon is a high-demand item, and it tends to sell out quickly when shipments arrive.
We recommend checking back periodically, as restocks can happen without long notice. We truly appreciate your patience and your business.
Great company and products!
Great product variety and quick shipping! Great customer service too when I reached out!
19 October 2025
Good selection and fast shipping
Good selection and fast shipping!
The website is easy to navigate and I was impressed with the speed of getting the order shipped.
19 October 2025
I order these for my husband
I order these for my husband, they are delivered pronto. Thank You!
9 October 2025
Cancelled a mistake order easily
Contacted them to let them know I accidentally ordered the wrong item and they cancelled the order quickly and without any fuss. Made the order I wanted and it came quickly and in good shape.
22 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.