Life Time Fitness Reviews 

I was going to sign up but came across reviews and videos online, detailing outrageous bullying and harassing behaviour from staff towards long-term members. As a mixed-race woman, I will not pursue any plans of joining this gym any time soon. Disappointing!

People who work there are racist and openly support the death of innocent people (those who have been unfortunate enough to be born in Palestine).

I will cancel my membership and will actively get in touch with all my family and friends to let them know to never go to that place.

Terrible hygiene and customer service

Horrible gym, horrible staff, smelly 😂 Yuck

Terrible gym. Unfriendly and racist staff, outdated equipment and dirty. Avoid.

I’ve been looking for a gym for a while and thought I had finally found the right one, I was completely mistaken. The concierge kept rambling about how Israel is doing great in the war in Gaza and how unless I sign a paper that states “I support the genocide of children in Gaza” I apperantly can’t have a membership there. I couldn’t believe my ears of the words that were coming out of this woman’s mouth. They then proceded to call the police on me for not wanting to sign. Needless to say I will not be pursuing this gym any more as they have left me dumbfounded by this treatment.

I’ve had a very disappointing experience at this gym. The equipment is outdated, poorly maintained, and often broken, which makes working out frustrating and inefficient. The facility is overcrowded during peak hours, and there seems to be no effort to regulate the number of members or offer adequate equipment to meet demand. Cleanliness is another major issue, the locker rooms and restrooms are often dirty, and sanitation stations are frequently empty.

On top of that, the staff is unhelpful and unfriendly. When I raised concerns about equipment or cleanliness, they seemed indifferent and didn’t follow up. For the price they charge, I expected far better facilities and service. I wouldn’t recommend this gym to anyone serious about their fitness or who values a clean, supportive environment. There are much better options elsewhere.

Really bad experience!! I was going there for about a week, but I decided to stop because of the rude management and poor customer care. All they seem to care about is money and selling memberships to everyone! Their staff seriously needs to be more friendly toward their customers.

NOBODY FOLLOWS RULES AND MANAGEMENT DOEST CARE OR LISTEN TO COMPLAINTS

Lifetime at Palm Valley is absolutely the worse run Lifetime facility in the valley. Items are constantly broken and the time to repair is long, if at all. An example is the apple readers to check-in people at the front deck were removed because they were broken and were not going to be replaced. The readers have no moving parts. Two readers couldn't possibly break at the same time. They were removed because they didn't want to pay the fee. The lack of employees means the locker rooms are always dirty. The mens steam room is always down. There is broken exercise equipment thats been broken for years. Informing management just falls on deaf ears. Running a gym on a shoestring budget and charging the members $150 a month is stupidity. If you join Lifetime, avoid Palm Valley. I've been a member since 2005 and have quit because of this location. It used to be a nice place.

LifeTime Lakeshore - Front desk man yelled at me in front of everyone and said I had to sign documents and that I could not enter the facility. I told him I had already signed twice but that i would sign again onnway out. He would not let me in. I told him I would leave. How embarrassing. I told him it wasn't ok that he yelled at me and he said nothing as he looked down. I hope other people treat his mother, his sister(s) and grandmother with more respect than he did me. I will resign my membership. Congrats LifeTime

Life Time Clarendon Arlington VA location has bad hiring practices, multiple incidents of passive aggressive behavior and unprofessionalism from a staff member, including a verbal harassment incident, along with management lacking leadership and creating a cold culture who doesn’t seem to care at all about members as people. She showed NO empathy for me when talking to me, downplayed my concerns, and essentially I get the strong impression from her that this kind of harassment/employee bullying is acceptable at her location. As of today the staff member there is still employed. Horrible that Life Time thinks it’s somehow acceptable to allow this kind of treatment and harassment to their own members by their EMPLOYEES. Please don’t go here, this place has a toxic culture and I have been a victim to the way they completely mishandled my situation.

BAD customer service: Life Time Ajax, ON Canada (not worth your time or money).
Bronze medallion course was held at Ajax location. the Kids were in outdoor pull for 5 days from 8am until afternoon. Got sun burn severely. On the day of test the instructor was distracted, spending much of the time chatting with other staff members rather then focusing on the students being tested. When my teenage son said he felt it was unfair that the instructor failed him and didn't even pay attention during the test to rectify the situation I spoke with manager. He said he will review the video footage and get back to me. After a week later I sent him an email to follow up. He didn't respond to my email. a week later I called he said he is not at work and didn't have time to respond to my email. I was at awe. This is how they treat a client. Avoid this location at all cost.

lts your loss that u had a chance to hire me the best cleaner. He just.a racist and wants his own kind. l don't care l never wanna work with someone like that. u don't know how to be a manager. and treat the employees right. who ever you hire won't last long to work there. Everybody STAY AWAY FROM GOOD LIFE TIME FITNESS AT MARKVILLE MALL. This manager dozen know how to run a fitness club. l hope it shuts down for good.👎

This place has become a JOKE, TOTAL JOKE. They used to care about their patrons. Tonight, they sent an email revoking me senior father who was grandfathered into our membership (after my 66 year old mother passed away) and sending an email they were revoking him for a "non-compliant membership." My father has become endeared by the trainers there having lost 80 pounds working with them after my mom passed. The email I received in the body said it was from Darius, but the email was Anaryiros and the signature was Jerry the membership concierge at Burr Rudge? Being in marketing this makes me laugh because it also shows how little care they put into sending anything to their customers - because they DON'T CARE. It's a reflection of what a joke this whole organization has become - right from the top. They raise prices on the daily, water is constantly dripping in from the ceilings, when the hallway isn't caving in at the entrance during the winter, and they aren't even offering half the amenities they used to in the locker rooms! The classes this summer have also been cut in half, even though dues keep going up. Now this, revoking a membership via email at 9pm of my senior father. I thought big pharma was the devil, but know now it's Lifetime who has such a monopoly over this area in regards to the gym market, people don't feel they can join anywhere else to get the same amenities. I pray for the day when a great gym comes and wipes this behemoth of a customer service nightmare off the radar. Then, maybe they'd get a taste of their own medicine - treating their patrons like a fly feeding off the dog crap on their shoes.

Served rotten food. Tried to return the food, can back out with rotten food.

Lifetime fitness faculty of operations team has very poor management. The manager for that department is very disrespectful because he provided me with a letter of termination without specifying the reason as to why I got fired. He accused me of doing things that are not true. I am not satisfied with the employees at this job and I won’t be attending lifetime anymore due to the poor work environment.

My 4 year old granddaughter recently visited me and I took her took her to my Burlington Lifetime club. Since they have a kid space I thought what a nice date. I would work out and she could play, then we could family swim. But they informed me that she could not come in because I am not her parent. IN what world. I belong to several clubs and this is new to me. Moreover, it appears at this club that they just randomly decide when guest can come which means she can not visit the club on Saturday or Sundays. When else would my grand child visit. To make be feel better they explain that other clubs have better guest policies. Mind you I pay 379/month. I feel so lucky. Me and my 4 year guest find the closes club 9 miles away in Medford and drive there. They inform me they don’t accommodate kids. But you can go to a club in north shore which is 50 minutes away. Because my grand child is crying and wants to swim, I decide to go. Since it is Saturday I am sitting in traffic for 30 minutes and still have 30 miles to go..so I abandon the trip. I cannot be more disappointed in Lifetime and this very non customer friendly policy. As I was sitting in traffic—I thought what would a traveling mother do? I can’t wait to find a better option. I hope future entrepreneurs search this site. This is very you find ways to enter into a market. Find a better way to treat their customers —we will be there.

I honestly give this gym a 2 star rating not because of the location. It's the fact that every location has different pricing and yet they are not a franchise whatsoever. They charge based on the area of location which makes no freaking sense especially when you are corporate. Honestly it should be 1 price just like other gyms are not over pricing based on location. Big F rating on price for this gym.

At the pool, the instructor mentioned she would be testing my daughter’s swimming skills. After conducting the test, she allowed all the girls at the party to enter the pool except for my daughter. This was surprising since my daughter has completed all her swimming levels. When I requested a retest, the instructor declined. As a result, my daughter felt excluded, and we decided to leave immediately. My daughter’s feelings were hurt due to the unprofessional manner in which she was treated. We had been planning to become members of this gym, but we have decided against it. Based on our experience, I cannot recommend this gym.