Lifestyle Furniture 

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Rated 2 out of 5 stars

Ordered the loungesuite june 19th, said dispatch was delayed and would be mid july at time of purchase, which was fine. Today is September 2nd and we finally have it delivered. Couch itself is gr... See more

Rated 1 out of 5 stars

[NOTE: This review is specifically for Lifestyle Furniture NEW ZEALAND (lifestylefurniture.co.nz), as many customers reviewing here are also referring to.] Lifestyle Furniture New... See more

Rated 5 out of 5 stars

So pleased with furniture and quality .. bought mirrored dressing table and stool set Stunning when set up .. some minimal putting together for table but stool fully assembled Arrived well package... See more

Rated 1 out of 5 stars

NEVER EVER USE Lifestyle Furniture New Zealand is the worst company I have ever dealt with in my entire life. Received a lounge suite damaged two holes in the fabric, didnt accept the ridiculous off... See more

Company details

  1. Furniture Store

Information provided by various external sources

Lifestyle Furniture is a furniture specialist, and we pride ourselves on sourcing and supplying high-quality furniture at great prices. We offer you excellent customer service, and amazing products with fantastic savings.


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(1,293)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing staff, friendly and helpful

I was kept fully up to date when my order would be delivered. The staff were friendly, approachable and very helpful. I had a small issue with one of bedside tables and it was changed straight away. The service and staff were amazing. I would 100% recommend this company. Thanks guys for all your help.

25 October 2022
Unprompted review
Rated 2 out of 5 stars

Could be better.....

Quality of the chairs was good and as described. Received a text with delivery date and time slot and arrived on time. However, one of the chairs did not have the bolts required for the legs. Emailed customer services who assured me they would be sent out the following week. Unfortunately, they have not arrived and had no further communication despite emailing several times.

16 November 2022
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Morning

We're really pleased to hear how happy you are with the quality of the chairs, but sorry to hear about the missing fixing kits and lack of communication with regards to any replacement order.

I can see that you have been speaking to my colleague, via email and that a replacement order has been raised for the fixing kit for the chair. Unfortunately, due to the Royal Mail strikes, the delivery of the missing parts appears to have been delayed.

We will closely monitor the shipment of the replacement parts and contact you to confirm that they have arrived safely with you.

Kind Regards
Stephen

Rated 5 out of 5 stars

My expectations were hugely exceeded…

My expectations were hugely exceeded when shopping with Lifestyle Furniture, from the minute I placed my order their communication was excellent, delivery was within 2 days as promised and furniture is absolutely beautiful and of a very high standard. The delivery agents were efficient, polite and on time and kept in touch with details of their arrival. I will definitely use Lifestyle again and have recommended them to my family.

9 November 2022
Unprompted review
Rated 1 out of 5 stars

Took my money received order…

Took my money received order confirmation choose to have delivery 8 days after the order didn’t receive Any updates about delivery on delivery day I contacted lifestyle furniture which insisted in a 20 minute hold time on the phone only to get through and be told that the items haven’t been dispatched because they are out of stock. Absolutely pissed about this as I would’ve ordered chairs elsewhere Just glad I rang at 10 am as I could’ve been sat in all day waiting for an item that wasn’t going to show up I now have to wait three hours for a phone call back to see if they can allocate stock absolute waste of my time the whole process which now will no doubt end in a refund. Might be worth ringing and making sure stock is available before placing an order or just don’t even bother wasting your time.

24 November 2022
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Morning

Please accept our genuine apologies for the issues that you have experienced with your order and the customer service that you have received.

It appears that there was an error with the stock levels attributed to the items that you have purchased and that we are not able to fulfil your order.

I can see that your order has been cancelled and that the full refund request has been raised. The refund payment should be with you within the next 7 working days.

Once again, please accept our sincere apologies for the failure to fulfil your order and all the inconvenience that this has caused.

Kind Regards
Stephen

Rated 5 out of 5 stars

Tolix 80cm square table on black industrial legs.

Ordering was simple and straightforward.
My table arrived quickly, communication was very good.
The assembly was easy, I did it myself in 15 minutes, the result is a strong sturdy little table without any wobbles. I got it for half price, which for a solid wood table top is amazing value.
All in all, a great purchase from start to finish.

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Bought 2storage pouffes the grey one is…

Bought 2storage pouffes the grey one is lovely and perfect the blue one nice colour but the lid doesn't close properly this item looked like it had been repacked so must have been returned before then sent to me ☹
I would like to update my review after having been contacted by the seller who apologised for the defective stool I had received and promptly sent a replacement which I have received today I am delighted with both my new storage stools the quality is outstanding and I will definitely have no problem purchasing from Lifestyle Ltd in the future furthermore I would totally recommend the company its good to know that if there is a problem with your purchase it is resolved promptly and professionally. 😀

4 November 2022
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Morning

We're really sorry to hear that one of the items on your order has arrived in this condition. We have emailed you requesting some images, highlighting the defect with the lid, so that we can look into this matter further for you.

We do not tend to send out returned items, as a rule, for new orders, so we apologise if it appears that this has happened on this occasion.

Kind Regards
Stephen

Rated 5 out of 5 stars

we ordered 6 diningroom chairs, although…

we ordered 6 diningroom chairs,although easy to put together, we found a couple of them had uneven legs, so we're a little wobbly, but this isn't the case when sat on. beautiful to look at and very comfortable. so for the grand price of £49 per chair, were very happy.
delivery drivers were, polite and even asked me if I wanted him to take his shoes off, there's a first.

19 November 2022
Rated 1 out of 5 stars

Poor customer service when items are faulty

We bought 4x Rocco dining chairs. Delivery went without any issues, however on inspection, 2x chairs were faulty (chrome base had holes for screws on the wrong side of the base and screw openings were not aligned with frame properly on the other chair). We followed company's procedure and sent out an email with explanation and photos. Their email response stated that they will aim to get back from us within 24 hours. When we didn't hear from them, I called them. Their customer representative was friendly and advised that he asked his manager authorise collection and delivery of two new chairs and he will be in touch once that has been done. We haven't heard back so far. This should be straight forward claim and solution, especially since we are not asking for money back but for exchange. Disappointed.
I will review once or if our claim has been resolved.

16 November 2022
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Afternoon

We're really sorry to hear about the defective chairs on your order and the lack of response from our Customer Service Team.

I can see that a replacement order of two chairs and a collection of the defective chairs have been arranged to take place later this week.

We will contact you to confirm that the replacement chairs have arrived safely with you.

Kind Regards
Stephen

Rated 5 out of 5 stars

Great

When I placed my order I had regular updates regarding confirmation, dispatch and delivery notifications. I was kept informed at all times.

13 November 2022
Rated 1 out of 5 stars

Extremely unsatisfied

Initially I ordered my dining set for the 19th of November which is a Saturday as offered from their website, however they had changed this to a Friday and notified me via email to say they do not deliver on Saturdays even though the website allows you to choose that day, this arrived on Friday was extremely excited for this and the care of the delivery people was shocking as this is a mirror glass dining set it should be treated with care, they were not careful with it at all throwing it about and had left ot flat in the room of my choice, after leaving and checking the box I had only open the top of the box did not even take the full packaging off and I see right there the side of the table is cracked and I knew this would be the case the way the package was handled, I will be in touch with the company as they are closed on weekends and item was delivered at 7pm on Friday I have had no chance to contact anyone which is wrong as I now have to waste more time and I have already wasted a whole day of work for this and it is unacceptable.

18 November 2022
Lifestyle Furniture logo

Reply from Lifestyle Furniture

Good Morning

We're really sorry to hear that your order has arrived damaged and that it was not delivered on the day that you requested when placing the order.

I can see that my colleague has booked in a replacement delivery and collection for tomorrow.

I trust this will arrive safely with you, but we will contact you to confirm that both the replacement delivery and collection was successful.

Kind Regards
Stephen

Rated 5 out of 5 stars

Oak chair

I ordered a chair from the website and when it arrived there was a slight issue with the finishing on the leg. I emailed customer service and they responded very quickly and offered me a refund or exchange. I love the chair so I asked for an exchange, which they arranged very promptly. Great customer service!

9 November 2022
Unprompted review

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