LifeSpan Europe Reviews 

Fast response with solution to my question!

Good product but extremely poor aftercare. I had purchased a treadmill that encountered error codes. I had used lifespans website to try get in touch for under warranty repair to discover there’s multiple ways to contact lifespan but it appears only 1 would work and give me an automated confirmation from their end that they had received my query. It’s extremely hit and miss for replies and months later my issue still hasn’t been resolved. I had to submit my service request multiple times to receive any communication.

A key reason I purchased this product from lifespan was the warranty but if you encounter issues the support is an illusion.

Ordered TX6 quick delivery. Now i use it daily in my home office and the build quility is great. Can walk during emeetings without being disturbed by the threatmill. A must have for all office workers to keep healthy while working. It came assembled in the box all I had to was plug it in and start walking.

Thank you LifeSpan!

Fantastic customer service from Ronald. I am a very particular customer and rang many times and he was very patient and accommodating. I purchased the Lifespan TR5500i - so far so good - very solid piece of equipment. It is very heavy though and so J had to hire specialists that Ronald recommended to set it up.

Great walking pad product mechanically & from a build perspective it is solid which is great. Its a shame the app is so poor as i wanted to keep track of my steps and link it to either my garmin or strava account. If the app would have been better I would have given it 5 stars

Fantastic product (TR5000 treadmill), I’ve used it a ton and when it stopped working they were very supportive in helping me identify and resolve the problem. Great service.

It is incredible what I'm about to say, but I cannot be happier with the purchase of my underdesk treadmill, yet I'm worried by the customer service department of this company.

I bought my TR1200-SC110 last Black Friday. I use it every day while working, and I am very happy with it. Great product, huge lifechanger. However, on May 22nd, I got an error on the screen of my treadmill monitor. The error is irrelevant because it disappeared the next day, but in the meantime, and following the guidelines on their website, I contacted their customer support looking for help. I emailed service @ lifespaneurope.com, and I haven't received any response yet. Three weeks and only silence. I feel lucky because after getting this error around 10 times that afternoon, I haven't seen it again since then. But what would happen if I were unable to use my treadmill since then and had no possible solution from Lifespan?

I am afraid of having any issue with my treadmill in the future that makes it unusable because I don't know if Lifespan is going to respond. Crossing my fingers.

EDIT 18/06/24: A few hours after writing this review, Lifespan responded to my email. It seems that due to human error, it had been forgotten. They offered a solution in case the error reoccurs and compensated me for the inconvenience. Therefore, I am changing my review from 1 to 4 stars for their willingness to fix things and I will give them 5 stars on the day I have to fix any persistent error with my treadmill and it gets resolved. Lasty, I insist: my underdesk treadmill is REALLY GREAT!

EDIT 10/09/24: The original error came back to stay. I contacted with Lifespan by its web form and got a replacement part for muy treadmill in 10 days. They are proving to be quite proactive in the face of any problem so I give the 5 stars rating now.

I had bought a LifeSpan Treadmill from a retailer and had been facing some issues regarding the incline motor. The manual provided no indication on how to access the test mode in order to calibrate the motor. Despite the fact that I had not bought the treadmill directly from the company, LifeSpan Europe did not have a single moment of hesitation when it came to answering my queries and providing me with the assistance that I desperately needed. Prompt responses, detailed instructions...their customer service is top-notch. Thank you once again for everything.

I recently purchased a walking pad to use whilst I work and I couldn't be happier with my decision! I've been using it daily and am now burning a few hundred more calories each day. Not only has it helped me move more but I've also noticed a significant boost in my productivity.

I purchased a walking treadmill and as a busy mum of 3 it’s really helped me squeeze my exercise it. So convenient for the mum life style and would 100% recommend!

I received an already visibly used control panel, the walking pad itself looks new but I didn’t open it so can’t tell for sure. I have asked the customer service over a month ago why I received a visibly used controls panel with signs of wear and scratches (for which I paid over 100€ extra compared to the regular one) and have not even received any response, no replacement of the control panel, not even an automated sorry it won’t happen again.. customer service seems nonexistent at all once you made a payment and if you decide to buy something better hope you won’t need their help at any point in time

edit: half an hour or so after i left the review i have been contacted and we resolved the issue

My treadmill has a broken part and I've been waiting five months for help. I first emailed in November 2023, they said they'd check they had the part and get back to me, but since then I have heard nothing. I have emailed repeatedly for further support and am just ignored. This treadmill costs thousands of pounds and has been useless for almost half a year. Disappointed doesn't even begin to cover it

LifeSpan Europe is garbage. I emailed the american LifeSpan support about a problem with my device and they replied to me within 1 hour. I had a whole conversation with them in the timespan of a few hours. Unfortunately they couldn't help me in the end because my treadmill is from LifeSpan Europe. So i emailed LifeSpan Europe. And after over a week of waiting, I still haven't gotten an answer. The support is literally non-existant.

It was and still is a good experience because delivery to Latvija was fast. I received not only LifeSpan treadmill but also joy of every day training in very busy work schedule.

Excellent product support. The belt felt like it was slipping, and Joris gave me excellent support, even sending me a video of how to make sure that the belt was tight enough. Got it sorted out quickly.

It wasn't easy to build as it was a demo but the elyptical is a good device. Just the mobile app is not very good. All in all I'm happy.

very good - high quality product.
Fast delivery and fantastic customer service.

Amazing, so simple and easy to use, it's made a huge impact on my daily life and overall health!

Got a walking treadmill and it’s changed my life. I walk so much more, have so much more energy and it’s definitely made a huge input on my productivity. I used to have sore hip flexors and lower back from sitting so much but these pains have melted away