Ben is an absolute breath of fresh air! He has been our life insurance advisor for a few years now, and is brilliant every single time we’ve spoken to him. Ben takes time to understand our family situ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful advisor to help me adjust my life insurance policies to suit my current and near future needs. It is good to review every few years (e.g. 4), because things change. LifeSearch makes it... See more
Laura at life has been brilliant. She has beeen patient with me about timings and has spent time getting the best deals for myself and my husband. I have been impressed with her professionalism and ma... See more
I was so delighted to have a conversation through phone with Mr Billy who was amazing, explaining every single step , when the signal wasn’t great, re-explained what need to be understood.That’s what... See more
Company details
Written by the company
Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.
Contact info
London, Leeds, Milton Keynes, United Kingdom
- 0800 316 3166
- info@lifesearch.co.uk
- lifesearch.com
4.8
Excellent
24K reviews
Asks customers to review
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Excellent service
Excellent service. Couldn't have been more helpful.
Orianne really was first class.
7 May 2026
Everything went smoothly and quickly
Everything went smoothly and quickly. Lisa was handling this with professionalism, I would totally recommend her to deal with the process.
6 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Misled ,with inadequate cover
I was sold a policy with inadequate cover . Even after j was told I was covered repeatedly by there agent selling the policy . I am now taking legal action against LifeSearch who sold ne the policy and Holloway who failed to adhere to the terms and conditions.
10 December 2025
Unprompted review
Reply from LifeSearch
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to read your comments and would like to look into this further, however we do not have enough information from your review to locate your record. Could you please send an email to customercare@lifesearch.co.uk with your date of birth, postcode and email address so that we can investigate and respond in full.
Many thanks,
Phil – Customer Care Team
Sendings docs became brutal and…
Sendings docs became brutal and unreliable - system improvements needed, my time is valuable….
29 April 2026
Reply from LifeSearch
Dear Mr White,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how frustrating this must have been, particularly where it has impacted your time. We will be in touch separately by email to outline the next steps and how we will be reviewing the concerns you’ve raised.
If you would like to provide any further detail to support our review, please feel free to reply to our acknowledgement email or contact us directly at customercare@lifesearch.co.uk.
Many thanks,
Phil – Customer Care Team
Jake was very friendly
Jake was very friendly, funny, helpful and informative and I felt like he really cared about making sure I was happy with my policy. Thank you
6 May 2026
Pressurised into products
29 April 2026
Reply from LifeSearch
Dear Derek,
Thank you for your feedback.
We’re sorry to read your comments regarding our service and will be in touch separately by email to explain what we’ll be doing next to address the concerns you have raised.
If you would like to add any more detail to your comments to help us in this, please either reply to our acknowledgement email or email us directly at customercare@lifesearch.co.uk.
Many thanks,
Phil - Customer Care Team
Got a good deal from them
29 April 2026
So easy and super friendly staff
So easy and super friendly staff. It was like talking to a super organised friend
29 April 2026
They make the effort to find the best insurance for you; with you.
All the people I spoke to (initial broker, receptionist, telemarketer and specialist broker) were friendly, courteous, patient with my questions and knowledgeable. They made the extra effort to find me the right insurance provider and were honest about what they could and could not do/ offer. You have a person as your point of contact within Lifesearch which I really value as it makes the company personable and I am more likely to contact them. I highly recommend Lifesearch for ease and peace of mind!
6 May 2026
Jason listened to our needs and…
Jason listened to our needs and concerns and found the best solution for us. Everything was explained in a clear and professional way and we are very happy with the service that we were provided.
28 April 2026
Without the contact from this company
Without the contact from this company, I wouldn't have recieved my claim
23 April 2026
Unprompted review
Took there time to explain things and…
Took there time to explain things and understand what I needed. Good advice thanks
12 March 2026
No sales pressure
No sales pressure. Got great information to CHOOSE what I needed. Competitive rates offered. Easy to talk to. Couldn't have asked for a better consultant.
5 May 2026
Excellent support from the advicer and customer services
Excellent support from the advicer
27 April 2026
Kept in touch with us all the way…
Kept in touch with us all the way through the process, even when we were waiting for results to come back before the policy could be set up.
27 April 2026
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