The vibration plate is easy to use, feels sturdy, and runs smoothly. I mainly use it to improve circulation, reduce muscle stiffness, and add a little extra movement to my daily routine. The machine... See more
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Who said wellness, recovery and fitness have to be like a boring chore? We've decided to ramp it up and change the game - making holistic wellness attainable for everyone. Here at Lifepro we work to bring you the best solutions through our tools but most importantly through our community.
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I received a new LifePro Max which is integral to my health in stabilizing my joints as I have EDS. It arrived, I plugged it in and nothing. I went through Amazon and was referred to Ben at LifePro customer service. He handled everything and within a couple of days Ben provided the tracking number for my replacement vibration plate. Ben was totally professional and communicated often throughout the process. I look forward to my new plate arriving within the next few days.

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The vibration plate is easy to use, feels sturdy, and runs smoothly. I mainly use it to improve circulation, reduce muscle stiffness, and add a little extra movement to my daily routine.
The machine is relatively quiet, doesn’t take up much space, and the different speed settings make it easy to adjust the intensity. I would definitely recommend it to anyone looking for a convenient way to stay active at home.

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Awesome customer service and support. Highly attentive to my needs.

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Unfortunately LifePro is not able to send replacement parts to Europe, so they refunded the purchase price when the product started making noise after 6-7 months of use. Arthur from the Customer service was very helpful in resolving my issue.

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I have a connective tissue disease that causes widespread pain, as my muscles need to compensate for my inadequate connective tissue. As such, I sought out a percussion massager that I could use to recover from daily life. This was no easy task however; I tried over two dozen massagers and they either could not handle my rather aggressive usage and would break in the first couple months, or they just weren’t strong enough to really get into my extremely rigid muscles.
The Lifepro Sonic LX was/is a lifesaver. It has become absolutely essential to my daily living. It is strong, durable, and with its unique tips it is incredibly versatile. I will say that I have had to get my massager replaced a couple times in the last three years (this will be uncommon for standard users), but compared to every other massager, they last me at least 5-10 times as long.
Most importantly, Lifepro really does honor the *lifetime* guarantee, which makes what is already a remarkable product a truly unparalleled one. I will be a Lifepro supporter for Life now snd buy any of my fitness/recovery products from them, as it is extremely reassuring to buy from a company you can trust! I also recommend them to all my friends and family and similarly would recommend them to any of you reading.
As an aside, every customer support agent I’ve interacted with these last few years (Erika, Dianne, Chris, Leoncio, Jilla, and Mary) has been supportive and understanding, and they have made sure that I promptly had any concerns addressed. Thank you all!

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I bought an infrared device for my grandmother’s knee and it’s been helping but it stopped working, I connected with Angelica and she shipped me a replacement with no hassle. Amazing service!

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I had an issue with my mat and I contacted them. The Customer Support Team replied immediately and told me the information they needed me to supply to them. I sent pictures and other information they needed. They contacted me that they would replace the mat and I didn’t need to return the old mat. Within a week, they took care of everything and I had a new mat!! This Company believes in taking care of their customers!!! Awesome!!

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I had an issue with a massage gun after 7 years and they honored their warranty no questions asked. They also answered my emails within minutes and were very polite and professional with the whole process. Pejay was very helpful with every concern I had. Highly recommend the company and their products! Thank you Lifepro! Great company!

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I’ve had to deal with customer service at Lifepro for a few small issues over the past 7 years. They’ve always been immediate to respond to my concerns. I cannot recommend them enough as a wonderful company. Their customer service reps this time (Angelica, Erika and Miguel) have been above & beyond.

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Pejay was very helpful when I needed to return my Rumblex pro. I received my refund very quickly too. Thank you for your professionalism Prejay. I really like working with you and Lifepro has great products. I would buy again.

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PEJAY was so polite and extremely helpful! I appreciate dealing with Companies and Employees that honestly love good customer service, this is SO Important and you're doing it very well! Thank you :)

Reply from Lifepro
I ordered my RelaxaVibe nearly a year ago. I forgot to register my purchase so I would have the warranty. Ben went above and beyond to assist me, a real task since initially I couldn’t locate my receipt. Problem was solved very quickly. Thank you customer service, specially thank you Ben!

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Miguel at Lifepro Fitness Support helped me a lot with a confusing issue with my order. I placed an order for a Vibration Plate as a birthday gift for my daughter. A mistake had been made and her address had to be corrected after the order was placed. Miguel assured me he would take care of the problem……and he did! He kept me informed daily with kind emails about the status of the shipment. The Vibration Plate arrived to her house within a couple of days. Thank you, Miguel!

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Man does their customer service go above and beyond. We received our order through a rewards program, so it was hard to get the information needed for them to replace our vibration plate when it stopped working. I had Bunny helping me for literally hours. Patiently waiting while I downloaded photos and videos from my phone to my desktop. Eventually, I did get it. They are sending out a replacement, and I am more than satisfied.

Reply from Lifepro
This Waver plate is amazing! There was a small issue with the cord connection that would disrupt the workout sessions, however Ben, with the LifePro Customer Care Team, took care of it right away by shipping a replacement cord. He was quick and efficient. Thank you Ben and thank you LifePro for making good on your product!

Reply from Lifepro
Ben was incredible at making sure all of my questions and concerns were answered. He went above and beyond to provide me with the details I was looking for with my lifetime warranty certificate. He was so kind and considerate the entire conversation. I am thrilled that this company is standing behind their guarantee to provide me with a replacement. I am so grateful Ben helped me take care of that today too.

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I received the replacement I requested in record time. I must admit I really didn't know custome service actually existed anymore. Thumbs up to a company that is helpful to senior citizens!!!!!!

Reply from Lifepro
I was in a dilemma on what to do I needed some help. When I called support the message said that representatives were extremely busy. I was trying to find how to email someone when I received a text message from Ben in help support. We were able to get the my situation handled quickly and efficienty through text messaging. Ben was able to get my problem resolved and his text messages were very nice and considerate. Thank you Ben!

Reply from Lifepro
I purchased a massage gun in 2020. Recently it developed some minor issues. I provided some basics: video of the issue and my receipt (thank goodness of digit). They are sending a replacement. There was zero hassle, zero resistance; just a basic objective simple process.

Reply from Lifepro
⭐⭐⭐⭐⭐
We were gifted a Lifepro Waver Vibration Plate, and from the very first use we fell in love with it. Not only is it fun to use, but we’ve also noticed many of the well-known benefits of whole-body vibration, including improved circulation, better balance and stability, increased muscle activation, enhanced recovery after exercise, and greater flexibility. It’s been an easy and enjoyable way to add movement to our daily routine.
Unfortunately, we experienced an issue with our vibration plate, so we reached out to Lifepro’s customer support. That’s when they truly earned our loyalty.
Their team went above and beyond to make things right. They stood behind both their product and their warranty without hesitation, making the entire process smooth and stress-free. A special thank you to Pejay, our customer service representative. The communication was prompt, professional, and genuinely caring from start to finish. It’s rare to find customer service that feels this personal and committed to making customers happy.
Lifepro not only makes a great product but also backs it with exceptional customer care. That kind of integrity is hard to find these days. We highly recommend both the Lifepro Waver Vibration Plate and the company behind it!

Reply from Lifepro
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