We got Scammed. We ordere food from Brugermaister Hermanplatz, 4 burgers. The delivery guy came, wasnt able to find our house, they didnt call or ring the bell in any way. The delivery guy lied a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely threatening experience. Yesterday, a driver who came to deliver yelled at me and became threatening because he couldn’t find a way to ring the doorbell and open the door. Instead of ca... See more
Company replied
At the moment, I am in a small but picturesque city and ordering online is something I would do from time to time. Fortunately, most of the food places on this APP are the ones I go in person. It woul... See more
Company replied
Unacceptable! I have been their customer for years. They didn't deliver the food, but said they did. Then I wrote them, and they said they can't refund since their courier map tells them my order was... See more
Company replied
Company details
About Lieferando.de - Online Essen bestellen
Written by the company
Über Lieferando.de
Written by the company
- Deutschlands führende Online-Essensbestellplattform
- Auf Lieferando.de können hungrige Kunden deutschlandweit bei über 15.000 Restaurants online bestellen. Die Bestellungen werden entweder vom Restaurant selbst oder mit der orangen Lieferando.de E-Bike-Flotte ausgeliefert.
- Bestellen wo und wann immer Du möchtest
- Mit der iOs und Android App oder über die Website einfach zu Hause, im Büro oder unterwegs bestellen und aus vielen Zahlungsmöglichkeiten wählen. Je nach Restaurant kannst Du mit PayPal, Bar, EC- oder Kreditkarte, Klarna, Bitcoins und vielem mehr bezahlen.
- Vielfalt zu Dir geliefert
- Ob italienisch oder griechisch, Poké Bowl oder Burger - auf Lieferando.de findest Du sicher etwas für Deinen Geschmack. Dein Lieblingsrestaurant ist noch nicht dabei? Hier kannst Du es empfehlen: www.lieferando.de/empfehlen
Contact info
Am Karlsbad 16, D-10785, Berlin, Germany
- +49 (0)30 609 88 548
- info@lieferando.de
- lieferando.de
2.0
Poor
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stole my money
Stole my money, they delivered half of my order and stole my money. One week past and nothing happened. They didn't refund or even give me the rest of my order. I had the same issue with Uber eats yesterday and they took an action immediately and this is normal any app would do that. Only thieves like lieferando will steal.
18 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Jemy
Thank you for your message regarding your order.
We are very sorry to hear about the inconvenience you experienced.
Please send us an email with the affected order numbers to support@lieferando.de or alternatively contact us via our social media channels so that we can address your concern as quickly as possible.
Thank you for your understanding. We wish you a pleasant day!
Best regards
Manuela
Team Lieferando.de
Horrible costumer service
The customer service is horrible. An order came without a side dish. We opened a request at the same moment, and we sent several mails during the whole week (and discussed with the AI chat that they have for customer service) and they didn’t provide any solution for it yet.
Horrible service in comparison with the service of Wolt. Wolt is pretty kind, you speak always with a real person and they always provide a solution at the same moment.
23 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Francisco,
Thank you for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Serhat
Team Lieferando.de
Horrible delivery I ordered with…
Horrible delivery I ordered with estimated time 35-40minutes and after one hour it needs 46 minutes
29 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Zena,
We are sorry that the actual delivery time does not meet your expectations and the average delivery time indicated.
The delivery time displayed on our website and in the app describes the average delivery time of the restaurant, which is calculated from past orders. The actual delivery time always depends on the volume of orders.
You can always find the individual delivery time confirmed by the restaurant in the order confirmation or in the Order Tracker®.
Best regards
Serhat
Team Lieferando.de
Horrible company. Never received our order.
We've waited an hour and a half for our delivery and the wait time keeps updating to even longer. We've called the restaurant and our food has been ready for the last hour. No update from Lieferando and they offer no way to contact them and speak with someone directly. Do yourself a favor and pick up the food yourself.
29 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi David,
We're very sorry to hear that.
Please send us a message by email to info@lieferando.de or via the usual social media channels so that we can look into your request as quickly as possible.
Kind regards
Serhat
Team Lieferando.de
Horrible
To be honest, reading the reviews here made me aware that what I am facing is nothing new.
I am now waiting for two hours for a small order, contacting the restaurant and they informed me no one even picked up the food.
No customer service!! nothing I can do except waiting for the food and deleting this app afterwards.
28 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi,
sorry to hear that.
Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible.
Kind regards
Serhat
Team Lieferando.de
They Let you wait 1,5 hours to cancel
Had an order with Lieferando today. Usually it takes around 30 minutes for delivery. This time after 1 hour past I started to suspect and tried reaching customer support.
Sadly before 1,5 hours they don't let you reach to a real human support. Once I reached them after 1,5 hours, they told me no drivers are available in the area so we need to cancel.
Well, you knew that drivers are not available, you made me wait for 1,5 hours to even reach you, and in the end it was cancelled. So waited for nothing.
The funniest part is, they send as a consolation prize 10% voucher like a joke. How about I give you 100% of the meal, to at least let me know 1,5 hours before that there are no drivers.
27 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Deniz,
Thank you very much for your message.
We are truly sorry for the inconvenience you experienced with your order. We completely understand why you’re upset.
We are aware of the challenges and are working hard to ensure orders can be fulfilled whenever possible. However, driver capacity is often quickly exhausted, and in some cases, we are left with no choice but to cancel the order. Other factors can also contribute to issues with driver availability.
We will gladly forward your feedback as a suggestion for improvement to the responsible department.
If you have any questions or concerns about your order in the future, feel free to reach out to us via our social media channels.
We thank you for your understanding and wish you a great day ahead.
Best regards
Manuela
Team Lieferando.de
Customer service non existent, outrageous treatment
Lieferando App crashed during the order and charged me for an order that I have not confirmed. The order that they charged me for was marked as "picked up", but we never picked it up and in fact were not even aware that the order was taken. The customer service is non existent - after weeks of waiting they stated that it is my problem and they basically don't care about my experience - that is after I have been a regular customer for years! I am deleting my account and happily going to the competitors.
2 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning,
Thank you for your message regarding an order.
I am very sorry that you had such an experience.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels so that we can check your request.
Please note that you will receive an order confirmation email for every order placed.
Kind regards
Artum
Team Lieferando.de
Non existing customer support
Non existing customer support. My order was once lost and 2 times left at the reception even though I asked for it to be brought upstairs
24 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Amina,
Thank you for your feedback.
We are sorry to hear that.
Please send us a message with your order number to info@lieferando.de or contact us through our social media channels so we can take care of it.
Kind regards
Mari
Team Lieferando.de
Delivery with Lieferando is fast. I recommend
Delivery with Lieferando is fast and food is always warm when delivered by Lieferando employees.
1 December 2023
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Byulent,
Thank you for the great feedback.
I will pass it on to the relevant colleagues. We are pleased to hear that you are happy with our app.
Kind regards
Mari
Team Lieferando.de
Ordered at Namaste Indian…
Ordered at Namaste Indian Restaurant.Super Food in quality and taste. Staffs are so approachable and supportive. 👍👍
22 November 2024
Unprompted review
Costumer support is the worst of the…
Costumer support is the worst of the worst... no chance to interact with the customer support... horrible...
21 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Tobias,
Thank you for your message.
I am very sorry that you had such an experience.
If you have any concerns or questions about an order, you can always send us a message by e-mail to support@lieferando.de or contact us directly via the usual social media channels. We will be glad to help you.
Kind regards
Artum
Team Lieferando.de
We ordered for 75 euro and they scammed…
We ordered for 75 euro and they scammed us… We didn’t got our food and we couldn’t call them.
20 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
We are very sorry that you have not received your order.
We currently have a very high order volume.
We would ask you to contact us via our usual social media channels.
We will then take care of your request immediately.
Regards
Christina
Team Lieferando.de
Order does not arrive!!!
We have been waiting for 2 hours for our small order. We had a busy day and haven't eaten anything yet! I have only bad experiences with Lieferando. I will never order there again and would not recommend it to anyone! We're going to sleep hungry now.
20 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
We are very sorry that you have not received your order.
We currently have a very high order volume.
We would ask you to contact us via our usual social media channels.
We will then take care of your request immediately.
Regards
Christina
Team Lieferando.de
The food amazing and delicious and word best pizza
The food was amazing
20 November 2024
Unprompted review
We ordered 2 dishes 1,5 h ago
We ordered 2 dishes 1,5 h ago. We got in contact with the restaurant, but they told me that they have several problems with lieferando. Our dishes were ready to deliver... We should contact lieferando directly. We only have the email address. Till now nothing happens.
20 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
We are very sorry for the inconvenience this has caused.
We currently have a very high order volume.
We would ask you to contact us via our usual social media channels.
We will then take care of your request immediately.
Regards
Christina
Team Lieferando.de
good service !
8 October 2024
Lack of customer service
I used to order over Lieferando a lot because they had very good customer service and took care of any inconveniences. Now that they got rid of their hotline, there is no way of contacting the delivery service, if the restaurant is not responding.
2 November 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Ahmed,
You can contact us at any time via one of our social media
channels or by email (info@lieferando.de).
We will help you with your request.
Best regards
Mel
Team Lieferando.de
I order some food and I pay with credit…
I order some food and I pay with credit card , and in my order is incomplete.
31 October 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Gabriel,
We are sorry to hear that.
Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible.
Kind regards
Serhat
Team Lieferando.de
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.