Lieferando.de - Online Essen bestellen Reviews 

I placed an order, and 30 minutes later, another customer called ME to complain that she hadn't received one of her items. She thought I was customer service because she had received a receipt showing my phone number as Lieferando's customer service number. When I contacted Lieferando, the advisor ignored me completely, they couldn't care less. If you want to keep your personal data safe, DO NOT USE Lieferando.

They "delivered" (at least according to the app) to another address than I provided in the app and kept my money!
After around an hour I placed my order I received a call from the rider saying that he is there, asking me to open the door. However, no one was at my door and as it turns out this guy went to my street and number but a different post code (10247 vs 10409)! He asked me send my location via WhatsApp which I did and he told me that he is 6.3km away. I haven't heard back anything for 20-30 minutes and when I checked in with the rider he blocked me on WhatsApp. In the app I saw my order marked as delivered!!
When I opened a ticket, Lieferando told me that the rider came to my address but no one answered the door nor phone calls. I provided them with the screenshots of the phone calls and WhatsApp exchange with the rider but they just ghosted me, did not even bother to respond. A day later I received a survey from Lieferando asking me about the 'solution' of my ticket, meaning they apparently brazenly closed the ticket.
All in all, I did not receive my order even though I gave them with my correct address and when they were not able to 'read the correct address' but ended up somewhere else, it was somehow my fault..On top they lied about what happened and ignored the evidence that I sent them. Thank you for the worst ever food delivery experience, not only I did not get my food for hours I also did not receive any solutions from Lieferando! Never again Lieferando, I will stick to the other food delivery services.

Update 06.04.2025: even though I sent another email to at info info-at-lieferando.de as the comment below suggested, after a week there is no reply whatsoever! Everyone be aware if things go wrong they will simply won't care and your money might be gone.

1.why is the app unable only showing me restaurants which are delivering to my homeadress (yes, it's fixed in my profile!)
It's not funny trying to make a storno (and yes: the refund isn't also easy: I dialed the customerservice: no human at the end of the line. What surprise. So I dialed the liferando-partner-number. Success! A human! Refund in less then 10 minutes.
2. What kind of shit is this: ordering indish food, delivering watersauce with... with what?!?
My daughter became watershitting from this. And no option to disclaim cause the deliverservice is something like "need a plumper - here is the hotline, no idear who'll come"

Really: that's deep deep under zero.
Maybe it's a typical german online-service-problem.
But: if you're want to earn steady money in Germany than fix this problems.

Want your food the same day you order, use another place as Lieferando will not be ensuring the quality or expected delivery speed is upheld.

So if you are ordering dinner unless you got 2+ hours to wait on top of the expected delivery time, then you may choose this app, but otherwise do not expect service, help or delivery on the same date.

App is easy to use, deliveries are on time.

Amazing to order food when I was in germany!!!

One of the best food i have tried in a while. With only two complains a bit pricey for a Indian food and quite small portions. If I wasn’t a fan of Indian food now i felt in love with it, really tasty, it was saying delivery time around 50 to 60 minutes and it has been sent and received within 30 minutes. So far the fastest and the most tastier food i had in Germany so far.
Also, one that it was medium spicy it wasn’t really spicy, and another one that was the most spicy it was very spicy, however i know that they usually eats way more spicy than this so I don’t know why this wasn’t as spicy as they usually eat. Still good though. Also the bread was more like a pancake then like a flat bread. 5 stars because of the taste but keep in mind those two complains

I very rarely review services because I don't think it changes anything and normally I am not one to bash companies. But...in 3 different cases in the last months from different couriers I was told that I should not tip through the app because they never get the money. They also told me they are not saying this so that I tip them right now, they just don't want me to waste my money thinking the couriers get it. I am very angry that the app offers this option and then either the restaurants keep the tip or Lieferando does. You're misleading customers! I don't demand an answer that this isn't true and that you're complying with everything! I want some authority to check these things or take the tip option off the app.

No delivery. No support. Chat is pure impudence. I said that I didn‘t get my order - chat asked me If I checked my terrace.

Order kept being postponed until I needed to move on with my life, I can't wait for a delivery for the rest of the day. There is literally no way to speak to someone at customer service. Save yourself the headache, just use Wolt or any of the other food delivery service. At least if there is an issue, those guys have a customer service department you can reach.

Bad Service. No Contact nothing. Crap

I ordered a wrap and fries from this online shop. The waiting time was relatively short, and my food arrived quickly. However, the fries were completely over-seasoned—there was no actual taste of fries, just an overwhelming amount of seasoning and salt. Easily one of the worst fries I’ve ever had. The wrap also had a strange aftertaste, with an odd sauce and overly salty meat. Overall, a very disappointing experience.

I waited more than 2 hours for my order. The order has still not arrived. Unfortunately, I have already paid in advance and the money is probably gone. Absolutely not recommended, never again...

im happy with liferando i like it

Shittest app u cant even change your phone number also u cant call the restaurant or delivery guy so u can know where your oder is . I have odered 5 times i was starving and nobody showed up. Wasted literally 5 hours of my life .

If I could give zero stars I would have done it. I ordered in Cologne from Dean and David and waited 40minutes. I waited the last 5 minutes in front of the hotel and then the app says: we are sorry; your order has been canceled. How bad is that? Never again!!!

ordered McDonalds located 1km from my place. Indicated delivery time 25 minutes, confusing information trough the app, continously changing information about the delivery. At the end 1,5 hour to deliver fast food? Liferando information system is a joke, say it from the begining, don't lie. Even tipping the rider in advance, doesn't help. Don't tip in advance!!! Never again.

Simple poor service.10 min for delivery the call us and tell us that ,s not possible to deliver our order,because they note they don't have it!!!!!! 40€ for these story.
Don Yoko is the worst by Lieferando.
Never ever again!!!!!!!!

Scam Bro. I already Order a Pizza and they say they will Delivery and until now the pizza Not come. But the app said that The pizza already delivered