L & I Eaton ARC Ltd Reviews 

1,117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly staff and the exceptional, reassuring communication maintained throughout the entire vehicle repair process and customer care. Many reviewers state that cars are promptly returned looking completely spotless, beautifully cleaned, and expertly restored to a fantastic overall condition. Some people were dissatisfied with poor communication, unexpected service delays, and thoroughly incomplete follow-up work regarding their personal vehicles. A few other reviewers also noted experiencing frustrating quality issues, including major panel alignment flaws, dirty conditions, and unfinished repairs that required significant extra attention.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient vehicle collection, prompt repairs,... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the repair process. Reviewers... See more

Quality

Customers consistently note positive experiences with quality, highlighting that repairs are performed to a... See more

Customer service

Clients share positive opinions on customer service, highlighting professional communication and regular... See more

Product

Reviewers mention ambiguous feedback about product, with some customers reporting that their vehicles were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A excellent experience all round with L & I Eaton Arc Ltd. Great customer service that kept me informed at every stage. A relatively minor paint job but car was returned looking like new!

Company replied

Rated 5 out of 5 stars

My car needed some repairs and was booked in with L &I Eaton Liverpool, just like to say these guys went above and beyond to get me back on the road. Special thank you to Halle, nothing was too much t... See more

Company replied

Rated 5 out of 5 stars

We had to have our car repaired after an accident and our insurance company allocated the repair to Eaton's Edinburgh branch. We could not have had any better service. Our car was picked up and d... See more

Company replied

Rated 5 out of 5 stars

My car was booked into Keith branch for body repairs. From the very start, the ladies keep me updated with what was happening , all very nice and pleasant on the phone as well , delivered a courte... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Getting you back on the road - Whatever the weather!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,117)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Keith Branch - Outstanding service

Amazing service from the Keith Branch, who gave me weekly updates about the repairs to my car.

On top of the great communication (and reassurance all was going well), they did a fantastic repair job and a brilliant valet - what more can you ask for?!

27 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star review. From all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

I was involved in an accident where someone drove into the side of my car. L & I Eaton is the company that my car insurance used for getting repairs done. My car was sent to the Keith Branch. The customer service was Excellent from start to finish. My car was even delivered back to my front door after the repairs had been done and it looked just like new inside and out with all the repairs done to a very hight standard. All team members that I dealt with provided Excellent customer service and kept me updated throughout. Thank you so much again to everyone at the Keith branch for getting my car back on the road. I would highly recommend L & I Eaton Keith Branch.

8 July 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Five star

From first contact right through to final delivery of repairs car the service was first class
I was get up to date on the repair situation and car was delivered on time and also had been valeted

9 July 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

Great service and prompt repair

Great service. Courteous, timely updates, good customer service. Pulled out the stops to get the car back to us quickly, and provided a lovely courtesy car as agreed. Car was Immaculate upon return. 100% recommend them!👏👏

4 July 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Got my car back good as new, very happy with the work. Was kept up to date with progress and car collected and returned as arranged.

16 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Rated 5 out of 5 stars

Thrilled with everything

Thrilled with everything, their customer service are so warm and reassuring ❤️

Took just over a week which I’m overjoyed with 🥰

It was the Lincoln branch that did my repair.
Even bought a courtesy car on their truck 🥰🥰🥰🥰

Thanks soooo much

2 July 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks for sharing, Ria, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Rated 5 out of 5 stars

Kieth branch

I was very pleased with the work done at Kieth branch all staff was very friendly attentive and very professional would definitely recommend Kieth branch for your car repairs . Was well updated and my personal details was held up in the most perfect standard

17 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Very good service, quick and efficient, all staff very pleasant and knowledgeable 👍🏻

27 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Rated 5 out of 5 stars

I was very impressed with the quality…

I was very impressed with the quality of the work and how quickly it was done everyone I dealt with was polite and helpful I'd recommend anyone to use this repair centre

26 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks so much for your feedback Raymond! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Rated 5 out of 5 stars

The staff at the Keith branch are…

The staff at the Keith branch are brilliant.
From start to finish I was kept well informed of the repairs and the stage they were at. The work was done very quickly and car delivered back to me when they said it would be.

23 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi, Krebz, thank you so much for taking the time to provide feedback. We are glad to hear of your positive experience at L&I Eaton ARC

Rated 5 out of 5 stars

Excellent service at the Keith branch…

Excellent service at the Keith branch very friendly and good communication with updates of repair , work is to a high standard I would definitely recommend

16 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your lovely review! We are delighted you had a great experience.

Rated 5 out of 5 stars

I am very happy with this service

I am very happy with the service I received with regards to my car they kept me updated on the progress and they collected my car from Nottingham and returned it cleaned and hoovered.

13 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks so much for your kind review, we really appreciate your comments and glad we could be of assistance. Many Thanks Team L&I Eaton ARC

Rated 5 out of 5 stars

I cannot rate Keith branch more highly

I cannot rate Keith branch more highly. From start to finish a perfect service . Picked my car up and returned it in immaculate condition. Hard to believe any damage had occurred. Excellent communication and updates twice a week. Only delay was outwith their control due to waiting for parts . Courtesy car was excellent a like for like . Pick up and delivery drivers were exceptional and arrived on time . Highly recommend this company.

16 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star rating, it’s much appreciated! Team L&I Eaton ARC

Rated 5 out of 5 stars

Fantastic

Kept informed via text and a link for repairs. Polite friendly staff. Courtesy car provided, our car had a valet before being returned

12 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch of L&I Eaton …

Keith Branch provided an excellent service from drop off through to pick up.

Workmanship was good and this, coupled with regular updates from their customer service team, fully merits a 5 star review.

12 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We’re really grateful and appreciate you taking the time to share your rating with us. Team L&I Eaton ARC

Rated 5 out of 5 stars

Top quality repair and friendly staff

Top quality repair and friendly staff. Communication was excellent, especially as the repair took a bit longer than expected due to availability of parts.
My car was collected and delivered efficiently, I was kept informed of progress, and my car was returned looking a lot better than it has for some time.
You can't really ask for more, tbh.
Highly recommended.

9 April 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi Richard, thank you for taking the time to leave a review. We are glad you were happy with the service we provided.

Rated 5 out of 5 stars

Body repair

This is the second time i had l&i eaton fix my car thay did a grand job very pleases on the body repair job 5 stars

5 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star review. From all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Would definitely recommend

An amazing service from start to finish. Great communication along the way and an incredibly swift service.

5 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Repair to extensive tear down side of car

After running the side of the car along an iron railing there was an extensive tear in the bodywork
From the start of the process, Hannah kept us regularly informed of progress until the car was returned on the day promised
The repair was excellent
Highly recommend

4 June 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

Excellence of L&I Eaton Keith.

After being hit by a delivery driver who did not stop at a junction L&I Eaton at Keith branch took my car for repair. The man collecting my car was very polite explaining what would happen. I was kept fully informed of repairs and when car would be delivered. Car delivered as time given. I rate them 10 out of 10.

14 May 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

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