A excellent experience all round with L & I Eaton Arc Ltd. Great customer service that kept me informed at every stage. A relatively minor paint job but car was returned looking like new!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Getting you back on the road - Whatever the weather!
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
L&I Eaton have been nothing short of excellent in their service after my accident; from the communication to the repairs themselves. With phone calls once or twice a week and an online service tracking your repair status, you’ll never be left wondering. As much as I hope I never need their services again, I’ll know I’m in great hands if I do.

Reply from L & I Eaton ARC Ltd
From start to finish a 5 star service. L&I Eaton kept me up to date with how the repairs were going throughout the process. Delivered home in what I can only say was in an immaculate condition, valeted beyond showroom condition.

Reply from L & I Eaton ARC Ltd
I was very happy with the Keith branch of Eatons. They kept me informed and their work was very good

Reply from L & I Eaton ARC Ltd
I cannot fault the team at the Keith Branch for their hard work. The ladies in the office were so helpful and friendly, as well as the drivers. It made it such an easy experience. I was very lucky to only be without my vehicle for a couple of days and they worked around me to make sure the car was returned at a time that suited me.
Highly recommend :)

Reply from L & I Eaton ARC Ltd
The professional way in which my car was handled was second to none. From the initial phonecall to the return of my car, L&I Eaton (Keith Branch) cannot be faulted. Twice weekly reports on what was happening with my car were so reassuring too.

Reply from L & I Eaton ARC Ltd
Had to have my car repaired . The whole thing was made so simple and stress free thanks to the Ladyors in the office that kept me informed at every stage, nothing was to much . To the quality of the repair that was carried out efficiently and to a very high standard

Reply from L & I Eaton ARC Ltd
Keith branch: absolutely fantastic service with great communications. The work was seamless and I am delighted with the work.

Reply from L & I Eaton ARC Ltd
Keith Branch
Would like to send our sincere thanks to this garage as our son had a bump in his skoda kamiq and from the start the service was exceptional including the pick up the delivery time it took for the work carried out the detail it looked just like it did when came out of the car dealership thankyou again highly recommended

Reply from L & I Eaton ARC Ltd
Kept informed at every step.Pleasant and helpful telephone manner.Car presented well on return,very pleased with repair.

Reply from L & I Eaton ARC Ltd
Great service, staff is friendly and keeps you informed at all stages of the process, quick service and top quality job, would recommend.

Reply from L & I Eaton ARC Ltd
Was very happy with my recent experience with L & I Eaton Keith branch, we had just arranged to trade in our car when someone reversed into it, L & I Eaton were great and had the car estimated and offered to begin repairs all within a week of having the accident. They were very understanding of our situation and did everything they could to get our car fixed and back to us as soon as possible. Reception staff were great at keeping us updated and they were by far the easiest to deal with throughout the whole claim process.

Reply from L & I Eaton ARC Ltd
We had a fantastic experience using L&I Eaton Liverpool branch.
Top notch service from start to finish.
Their frenidly and professional staff kept us informed right throughout the process, provided us with a courtesy car to keep us on the road, and returned our car in mint condition.
Couldn't recommend them highly enough.

Reply from L & I Eaton ARC Ltd
Very happy with my experience, my car is now back in tip top condition. The staff were all lovely and professional. I would have given a 5*, however, one small thing that could have been better...I was without a car from the monday until the thursday,due to my car being at kwikfit and they wouldn't issue a courtesy car until mine was in their possession. That was frustrating and caused a bit of hassle. Other than that, their service was fab.

Reply from L & I Eaton ARC Ltd
Absolutely top notch service when my car went into the garage in Keith for some work. From collection, all the way through the work, and delivery, was very impressed.
Kept up to date all all times by the very knowledgeable staff. The car was returned clean and the work was carried out to a high standard. Loved the video that they sent me of the car just before it was delivered back.
Thanks very much.

Reply from L & I Eaton ARC Ltd
Every step of the way, employees kept me informed, were courteous, and kind. They made allowance for my disabilities without being patronising. The car was valeted to ‘new’ and even behind my backrest was vacuumed! That level of professionalism is rarely seen

Reply from L & I Eaton ARC Ltd
Keith Branch
Following an accident we had to put our jeep to L&I Eaton. Our experience was fantastic. The friendly reception staff were very helpful and knowledgeable, communication was super. The repairs were carried out to a high standard and the car was spotlessly clean when we collected it! Very good experience, many thanks to all involved in the repair of our vehicle!

Reply from L & I Eaton ARC Ltd
Excellent repair work and very good at keeping you updated on the vehicle progress through the cars repair if it was not on the insurance repair Rita would use them anyway.

Reply from L & I Eaton ARC Ltd
2 hours after notifying insurance company we were contacted by the liverpool branch to say thet they will be doing repairs and told us to come within the hour (as they were closing )to pick up a courtesy car.
Car we received was perfect and virtually brand new. People at the company were very professional and really lovely with us. Very informative regarding new vehicle and the process was excellent throughout.
Was kept informed as to repairs of our vehicle and approximate timelines
Our vehicle was fixed and delivered to us 1 week earlier than first expected.
Delivered to our home fixed and spic and span and with so much courtesy and convenience.
Would 100% recommend this company to anyone absolutely fantastic throughout 5*****

Reply from L & I Eaton ARC Ltd
Literally couldn’t recommend L&I Eaton enough. They done a fantastic job on my car. Keeped me up to date with the repair. Really friendly staff. Also had a full car valet when they returned my car. ☺️

Reply from L & I Eaton ARC Ltd
Excellent efficient service very friendly staff from Keith. I was kept informed throughout the process and repair on vehicle which was done to a high standard. The delivery drivers were courteous and on time. Outstanding service Jenny.

Reply from L & I Eaton ARC Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.