Liberty Seguros España Reviews 

Worst insurance company ever.
They just steal money. I got an car insurance for a year, but sold the car after only 4 months.
They refused to reimbursed me the rest of the premiums (corresponding to the 8 other months during which Liberty will bien no risk).
Liberty explains that with rules that are not contained in their terms & conditions or any other document they would send you.
They are acting unprofessional and most of all, illegally.
Never seen that before!

Our car broke down in Glasgow on 5th October. It took Liberty 5 days to get it to a garage, who fixed the problem in minutes. We were unable to contact Liberty, despite numerous attempts daily. Only contact was via the breakdown company. The little 'information' we were given wasn't accurate. No one asked us what we wanted to happen.
The agent, who should have been helping, had all the facts on the 6th, but didn't want to 'get involved'. Upshot - huge disruption to our plans, a great deal of extra expense, postponed hospital appointments - the list goes on. Yesterday we emailed the agent - again no response. I also contacted the customer services department again. No response. Save your money and make your own breakdown arrangements.

Appalling service, sharp practices,They have taken our money for 6 years without a claim on 3 vehicles and when we need them the experience was a nightmare.

They request everything on writing but they do not want to reply back on writing about their process. It is an example of bad praxis.

The Worst experience EVER
I have paid full cover Insurance on 2 cars for years with Liberty
NEVER have I got nothing back that is stated in the policy
My latest car had a big issue that supposed to be covered according to my policy
I endes up loosing my car and No help at all from Liberty
Stay Away to stay safe!!!!!!!!

Horrible el servicio de atencion telefonica. No recomendable para nada.

Excellent service from Liberty Seguro.es.
My motorcycle was knocked over whilst parked sustaining major damage.
Liberty authorised repairs within days and arranged the repair of the bike.
Very happy and have just renewed my annual policy with them.

September 2021, had a cement pump truck turn up at my villa, entered against my instructions not to do so because it would damage the drive, and yes it damaged the 14,000 euro drive less that 1 year old, then spilt a quantity of hydraulic oil, and followed up by spilling almost a cubic meter of cement on the drive.
Thinking I was insured, contacted Liberty to claim, told I was not covered, I must require the claim to be covered by the cement company. My policy was all singing and all dancing and was covered for 6000 euros legal action, and the action was given to Arag.
I have provided photos of the truck, the Company name written on it and the registration number, photos of the damage and videos of the cement spill.
6 months later, informed that Arag are STILL trying to talk (by phone) to the cement company!!! What legal company uses a phone call for a legal action? ARAG DO.
So 6 months down the road, I expect that Arag will have billed Liberty for 6000 euros with absolutely NO movement forward.
Gotta put the question. Is this an insurance scam against the single premium holders of Liberty, to just sit on the claim, do nothing, and claim the fee?
Insurance cover with Spanish Liberty is a total waste of money, DO NOT USE THIS COMPANY, THEY WILL NOT RESOLVE YOUR CLAIM.

After an accident liberty refused to repair all the damage leaving me with a convertible car where the roof no longer works. Do no use this company they will not repair your car

I had two tires punctured on a hot Sunday. After I contacted my agent Espuda, I called my Road Assistance, and within 20 minutes I've had a tow truck and a taxi to get us in a safe place.

I was with my family with two small children, on the side of the AP7 with a emergency lane so small, that my left mirror was over the white lines. A scary situation.

Espunda helped me with all my insurances.
Thanks to Espunda and Liberty for your excellent and quick assist

If you're an expat avoid Liberty at all costs, nothing but problems & their employees are absolutely hopeless.

After damage to the door of our car we needed to get it repaired. Our usual garage said a new door was required, but the recommended garage we were told to use only made the repair and resprayed. The first time the workmanship was awful. the second attempt they actually caused more damage to the car. Liberty did nothing to help even after their garage staff got physically violent! Now we have a car that is still damaged. In addition to that the paintwork has faded, is streaky and a different colour to the rest of the car. Don't use this insurance company. They don't care about the customers!

Five months ago we had a flood in our apartment caused by a burst pipe from upstairs...1,300euros of damage.Liberty.es accepted the claim and we were told to go ahead with the repairs,pay the contractor and send them the receipt so they could reemburse us....4 months later nothing ! They tell us that payment has been approved but have not paid despite several reclamatións.A total disgrace at a time when we are all struggling to survive economically. I've used Liberty for many years and recommended them but never again!

What do bad customer service and dishonesty have in common? They are both alive and well at Liberty Seguros. I made a claim on my car insurance after a minor accident in my car, it was assessed and the assessor's, Vivo Peritaciones agreed to repairs valued at 419,35€ of which I was liable to pay an excess of 300€. So far so good. However when I went to collect my car only one third of the repairs had been completed, the garage said that Vivo Peritaciones had told them that as the damage was on two sides of the car I would have to pay an extra excess of 300€, one for each side. I said this was incorrect as the damage had all been caused in the same accident and under my policy only one excess was payable and this was confirmed in writing by Liberty Seguros. Yet still Vivo Peritaciones insist that I need to pay two excesses without explaining why. So my car has been sitting at the garage for 3 weeks unrepaired. So the bad customer service? Firstly despite 3 requests to the claims department to sort this out over three weeks, no response. Until today, when I hear that the assesor and Liberty Seguros, despite having previously authorised the repairs with one 300€ excess have now changed their mind and are insisting that I need to pay an extra 300€ to have the repairs to my car completed - still no explanation as to why. And the dishonesty? The report from Vivo Peritaciones clearly shows only one excess of 300€ is payable so my reasonable question was, if I do pay the extra 300€ and there is no record of the second excess being paid...... where exactly does that money go? Again still no explanation. So we have a standoff, Liberty Seguros have failed to honour their insurance policy with me, and failed to explain why I need to pay two excesses, so my car will spend the rest of its days sitting on the garage forecourt in the sun unrepaired. Liberty Seguros need to understand that whilst it may be their policy to bully customers, it does not always work.

Stay away from these crooks.
9 months and still waiting for a claim to be settled.
Staff are rude and stupid beyond belief.
2 official complaint registered - 1 closed with no contact whatsoever.
Never had any contact from Liberty.
Constantly chasing to be told by fools "we are waiting for the person who does not seem to exist...."

No service at all after a claim, more than a year ago.
"Do not know, did not receive, was not aware", stupid excuses etc. etc........
Together with the agent Schippers Los Cristianos Tenerife they are just ignoring the client´s rights and treat you like an imbecile.
Do not waste your money or time with their insurances. If you need them to cover something serious they are not going to compensate. Never again.
Only hope is that their CEO mr Tom Mcllduff, whose purpose is to put people first, will see this message.