Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and... See more
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On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to m... See more
Company replied
It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind a... See more
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The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough i... See more
Company details
About Liberty First Credit Union
Written by the company
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.
We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.
CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com
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Contact info
501 N. 46th St, 68503, Lincoln, United States
- 402-465-1000
- info@libertyfirstcu.com
- libertyfirstcu.com
4.7
Excellent
417 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Liberty First Credit Union
Thank you for your feedback! We're glad to hear that you found our rates competitive. We appreciate your suggestion about opening the lobby earlier. Your input helps us improve our services.
Bridgette made my loan experience so…
Bridgette made my loan experience so easy! She was EXTREMELY helpful and amazing to work with !
6 June 2024
Reply from Liberty First Credit Union
We are so glad that you had a great experience with Bridgette. Thank you for being a member of Liberty First!
Came in to open a new account and open…
Came in to open a new account and open a CD. Everything went quick and smooth.
17 May 2024
Reply from Liberty First Credit Union
Thank you, Larry. We are glad you had a good experience and are happy you are a member!
Everything was done very professional
Everything was done very professional, friendly & insightful.
3 May 2024
Reply from Liberty First Credit Union
We are so happy to hear you had a great experience.
Friendly and informed me on each step
Friendly and informed me on each step . Front staff were very helpful with starting my account.
27 April 2024
Reply from Liberty First Credit Union
Thank you, we are so glad you had a great experience and are happy to have you as a member!
Reply from Liberty First Credit Union
Thank you, we are glad you had a good experience.
What went wrong with this was I was… unable to get cash back while depositing phones into my account
What went wrong with this was I was trying to deposit a check and to my account I needed to get a portion of it back. Was denied because apparently it’s a new account and my check would have to be held for seven days before the funds were available. This does not work for me, I live on a limited income and have bills to pay. It’s been almost 2 weeks since I opened my account. I still have not received a debit card which is why I was requesting cash back from the phones I was depositing I also use Venmo quite often, yet , I discovered after opening the account that liberty first does not allow you to use Venmo. A lot of people use Venmo these days. It would really make it helpful to folks if they were still able to use this app. I get money and I send money through Venmo a lot .
23 April 2024
Everyone that I helped me was very nice…
Everyone that I helped me was very nice and courteous. Willing to help and give advice.
20 April 2024
Reply from Liberty First Credit Union
We thank you for your review and are happy we could help!
Super helpful and friendly employees
Super helpful and friendly employees. They go above and beyond to help!
15 April 2024
Reply from Liberty First Credit Union
Thank you, Natalie, we are glad you had a great experience.
Josiah was very helpful and understood…
Josiah was very helpful and understood my situation.
11 April 2024
Reply from Liberty First Credit Union
Thanks, we are glad we could help
Great service.
6 April 2024
Reply from Liberty First Credit Union
Thank you for your review of Liberty First Credit Union.
I called to inquire about a car loan…
I called to inquire about a car loan and Mellie walked me through the process. I went to the branch to sign paperwork that was waiting for me when I walked in the door. Mellie called a few days later to follow up to see where I was in the purchasing process. She has been kind and helpful and answered all of my questions, even when I asked them two or three times.
30 March 2024
Reply from Liberty First Credit Union
Carol, we are so glad that Nellie was able to help you and that you had a great experience!
Brian Crawford was super helpful & fun…
Brian Crawford was super helpful & fun to work with & you had a very attractive rate for the term we needed.
5 April 2024
Reply from Liberty First Credit Union
We are so glad that Brian could help you. Thanks for being a member of Liberty First.
Friendly and very cooperative and got a…
Friendly and very cooperative and got a great loan!
27 March 2024
Reply from Liberty First Credit Union
We are glad you had a great experience. Happy to have you as a member!
Zeb was awesome!
Zeb was awesome to work with. He made it painless and easy. That is a gift when it comes to financial decisions.
26 March 2024
Reply from Liberty First Credit Union
Thank you, William. We are so glad that Zeb could help you!
Reply from Liberty First Credit Union
Thank you for the review. We are glad you had a good experience with us.
Excellent customer service!
26 March 2024
Reply from Liberty First Credit Union
Thank you, Heather. We are happy to have you as a member.
Exceptional!
Joe Evans was amazing at getting my car loan done in an exceptional timely manner! I plan on transferring all my banking to Liberty First!
16 March 2024
Reply from Liberty First Credit Union
We are so glad you had a great experience, and that Joe was able to get it done in a timely manner.
Liberty First did a great job keeping…
Liberty First did a great job keeping us informed and updated on the progress. Jason Bell is awesome to work with and truly cares about his clients.
22 March 2024
Reply from Liberty First Credit Union
We are so glad that Jason could help you and that you had a great experience.
Reply from Liberty First Credit Union
Thank you, we are glad you had a good experience.
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